Call from Directv Management

[Bobwhite]

Well my friends at directech have now dropped the ball yet again today on my dish allignment, which brings the grand total of consecutive missed or canceled appoints up to an even 4 straight. The final straw being that customer retention set up two appointments for me consisting of an 8 hour block of time, and they still called within a half hour of the deadline and said they couldn't make it. Unbelievable treatment for a loyal customer since 1996:mad:

Anyway, the person at retention said that someone from directv management will be calling me within 24 hrs to tell me what additional credits and services(in addition to what they have already given me for the previous 3 cancelled appointments) that they will be offering me. Has anyone else experienced this "management call"?

I just want my dish working correctly and I hope to have to never talk to a csr or the retention dept again, but I do feel that I have wasted 4 Saturdays of my life.:mad: :mad:

[bones boy]

The best I've gotten from DTV was $100 credit for 2 missed appointments back-to-back. Installer was DirectTech Southwest, I believe. Never a phone call though.

I empathize with your situation.

[dmurphy]

I had two missed appointments in one week and was very upset. I sent a very professionally worded - yet stern - letter to DirecTECH and received a call back the next day.

Needless to say, the issue was resolved that evening, and I have been compensated in a way I felt was appropriate.

Your mileage may vary, but DirecTECH and DirecTV made it all right by me.

[cnmsales]

That sucks but at least D* makes it right with credits and free programing. There are a lot of companies out there that would never even think about doing this.

[Directvlover]

I waited an entire Saturday for an installer that never showed....i called...was very nice but showed my displeasure...and they credited my account $100 and promissed that i'd be their first appt, the next saturday....The next Saturday came and they showed up right on time. It sucked to have wasted an entire Saturday...espically when i woke up at 7:45am for the guy....but Directv made good on it for me.

[Inches]

Am thinking of buying my own meter so I can align it myself.

[SteveHas]

Directech missed two consecutive appointments, and two days pay. Both times Directech called by the time it was dark both days and said they couldn't come out and work in the dark! I finally got a $200.00 credit from D*.
No call from management needed but I did get yelled by a Customer Service Supervisor at D* who told me I had to try to understand they did their best!
When the installer finally showed up he did a Pi@# poor job and left a hole in my roof, and wires hanging everywhere. I HATE DIRECTECH!!!
D* GET RID OF THEM NOW!!!!!!!!!!!!!!!!!!!
:mad: :mad: :mad: :mad:

[Guitar Hero]

Am thinking of buying my own meter so I can align it myself.

You can use the signal level meter built in the receiver. It's what I used with the last tech visit. I got to high 70s mid 80s signal levels.

[Jarda]

Been lucky . Customer from about 2-3 months after they went online. This year was the first time i have ever had an installer at my home 3 of them showed up in 3 consecutive days. 1 brought dish wrote down alignment numbers left, 1 brought 20-100 next one dropped off 20- 700. Knock on wood.;)

Jarad

[eandras]

Well my friends at directech have now dropped the ball yet again today on my dish allignment, which brings the grand total of consecutive missed or canceled appoints up to an even 4 straight. The final straw being that customer retention set up two appointments for me consisting of an 8 hour block of time, and they still called within a half hour of the deadline and said they couldn't make it. Unbelievable treatment for a loyal customer since 1996:mad:

Anyway, the person at retention said that someone from directv management will be calling me within 24 hrs to tell me what additional credits and services(in addition to what they have already given me for the previous 3 cancelled appointments) that they will be offering me. Has anyone else experienced this "management call"?

I just want my dish working correctly and I hope to have to never talk to a csr or the retention dept again, but I do feel that I have wasted 4 Saturdays of my life.:mad: :mad:

Sorry for the long post.

I really want to let everyone know how hard Directv Retention and Directech have really change my opinion of the services they have performed since my upgrade to HD, which started with the initial order on 1/18/07. I have been a member of the Digital Satellite community since the beginning when HBO was actually serviced by USSB Satellite Services. I began my subscription service back in 1993/1994 and always carried a fair amount of programming not basic but not platinum.

I decided to upgrade my service on January 18, 2007 and add an additional receiver from 4 to 5. I have an HDTV and do not need the dvr so I ordered the H20 with an ota antenna upgrade. The order was placed and confirmed for an install date of 2/3/07 between the hours of 8 am and 12 pm. On 2/3 / 07 around 11:30 am, I decided to call Directv to get an estimated time of arrival and was connected to Directech the installing company. Please note that the wait time with Directv was 2 hours on hold with the csr and another hour with the csr with Directech who told me that the technician was not given the work order. The Directv CSR asked that Directech call me back in half hour to provide an answer to when the tech would be out. After a half hour, I receive a call from Directech customer service that they overbooked and that I would have to reschedule. This would not have bothered me but I was lied to by the first CSR and if they had called earlier, I would not have wasted most of my day on the telephone with Directv and Directech. I was offered a $100.01 credit off my bill for a missed appointment. I complained to Directv about this and was given HD free for 1 year as well. Please help me keep track of the money, as this is important. I am now scheduled for 2/19/07 for the hours of 8:00 AM and 12:00 PM and was given a confirmation telephone call the day before. The installer shows up at 11:30 and begins to tell me that he has the receiver and that I do not need the ota antenna because Directv carries my locals in HD, which, is actually incorrect. They only carry some of the locals in HD not all and I wanted some of the side channels that are available OTA. Now I tell him to start and then he asked what receiver I was replacing. Now I know that I clearly mentioned in the comments that the unit was an additional and that since I had the original dual LNB dish with an RCA 2 x 4 switch that he needed to add the 6 x 8 switch. He had to call his office and have the work order corrected. Still an hour at the house he has not started. I get everything straightened out and find that he can now start. The installer starts to spread everything out in the driveway in the freezing cold. I have no garage but do have a large shed that has electric and a heater so he could work in there. I watch as he sets up the antenna, jumpers, and mount. He pulls the ladder off the truck and proceeds to put it up to the roof. He really scared me since he really did not know how to set the ladder up in the correct position and angles (By the way, my background was two way radio communication systems which included installing towers, antennae, police dispatch systems etc... for 17 years). I set the ladder up and explain how it should be set up and the correct angle that the ladder should be. He starts by removing the old dish and disconnects the RG 6 quad cable that I installed in 1998 with solder connectors and weather boots and he asked if he could reuse those lines. I said he could because I know they are better than the compression fitting that they use. He them tries to mount the 5 LNB mount to the roof and I he doesen't hit a rafter. Rather than have him drill new holes I go get some mounting plates 6" x 6" 1/2 inch galvanized and I used to 3/4 inch bolts washers and lock nuts to mount. If that antenna moves the whole roof is coming off. Everything goes good now with the exception of how he wants to run the new lines. He was not going to go on the roof to connect them to my cables and standoffs that I already had on the roof. He did not think his ladder could go any higher. I told him to move it to the rear deck where he would only have to climb 15 feet to the roof and make the needed connections. Install is almost complete. The lines are run to the location that I wanted and multi switch is installed and he hooks up the ground to the switch and them the cold water pipe. Every thing is hooked up and all receivers are working except 1. He changes the connectors on that one and it worked while he was there. I signed his paper and said I would send in the survey but he would not leave it. An hour later the receiver that was not working in no longer working. I tell my son that I will get to it later and decided to call and get a service call. I call Directv CSR and get anoher $100.01credit for the installer not brining the antenna. Sounds good and make the arrangement of the service call for Wednesday 28th of February between the hours of 4 pm and 8 pm. Leave work at 1:15 and get home at 1:45. Wait for tech and I call at 7:30 to get the ETA and Directv calls Directech and the CSR says that the tech is on site with my reply that He must be invisible and that he must have walked because I don’t see him and that I was calling to find out where he was. The Directv CSR was amazed what was happening. The Directech CSR than says that the tech was there at 1:00 PM. I asked if this was customary to show up 3 hours prior to the scheduled appointment. Now I am rescheduled for 8 am to 12 pm on March 3, 2007 for the service call as well as the ota antenna. I decided to check the receiver myself and grab my Techtronic Time Domain Reflectometer to check the cable from the switch from to the receiver. Bam I find the problem. The installer pulled the cable and kinked it as he was installing the line to his new switch. I replaced the cable and receiver has worked ever since. Now the tech comes on Saturday March 3 and I tell him that I fixed the receiver and I sign his work order that the he fixed the receiver. Now he asks me where the ota antenna is and I said that he was supposed to bring it with him as it says on the work order. He calls his office and tells them that he does not have the antenna that they should deliver one and that he would come back some time today or would be there on Sunday morning by 7 am. He then leaves and I start calling Directv who call Directech. I work my way up to an operations manager who was upset and worked hard to get Directech out to finish the job. What really was amazing was how Directech treated the Operations Manager from Directv. He took notes of everyone we talked to as I have always done and escalated it up and had a technician supervisor out to install the antenna. In addition, he even called back once the technician arrived and when he left. I made sure that I mention his name to the people I contacted after this was complete.

I contacted CSR by email and explained everything that happened and requested that a HSP manager contact me to answer my complaint. I received a call from Directv on Thursday from the Director of Home Service Providers who is in charge of the contracting service providers. He wanted to hear my complete story and guaranteed me that Directech would be in contact with me to go over every item in my complaint. The HSP Director had all the notes from the Operations Manager that worked with me.

Directech was here on March 24 and corrected all the mistakes that the original installer made by not properly grounding the system ( I failed electrical inspection for grounding). I needed to take out a no charge electrical permit for the antenna since it required grounding. All grounding is now connected to a halo ground that I have around the house with cadmium welds.

Now I get a call from the Directech regional manager who wants to know what else they could do to make me a satisfied Directech customer and I explained that I lost 3 ½ days of work and that I lost money due to there inability to provide a proper service. I explained that I was only responsible for 1 day and that they should do something to resolve the issue. I got $750.00 credit on my Directv Account paid for by Directech not Directv. In addition Directech is retraining all technicians, csr’s and supervisors that I noted on the information that I provided Directech and Directv. I was even informed that Directech is working on implementing a customer satisfaction service. This is a survey that will take place by a third party that will contact random customers and request feedback. I was also assured that there will be more quality control checks on system installs and upgrades. I received a formal written apology for the way that I was treated by Directech. I have all the contact information of the Directech Regional Manager and his operations manager to call if I need anything to be resolved.

So for an upgrade that should have been a minimal cost to Directech has actually benefited me to the following:

Missed Install $100.01
Equipment not Provided ( OTA Antenna) $100.01
HD Access for 1 year @ 9.99 per month $120.00
Reimbursement for lost days at work $750.00

Total: $1,070.02

A written Apology Priceless

If you need a contact or telephone number from theRegional Manager please pm me and I will forward back to you.

Ed Andrascik

[AFH]

Well my friends at directech have now dropped the ball yet again today on my dish allignment, which brings the grand total of consecutive missed or canceled appoints up to an even 4 straight. The final straw being that customer retention set up two appointments for me consisting of an 8 hour block of time, and they still called within a half hour of the deadline and said they couldn't make it. Unbelievable treatment for a loyal customer since 1996:mad:

Anyway, the person at retention said that someone from directv management will be calling me within 24 hrs to tell me what additional credits and services(in addition to what they have already given me for the previous 3 cancelled appointments) that they will be offering me. Has anyone else experienced this "management call"?

I just want my dish working correctly and I hope to have to never talk to a csr or the retention dept again, but I do feel that I have wasted 4 Saturdays of my life.:mad: :mad:

Funny you tell of this story, b/c I to am now on my 4th attempt to get my dish aligned properly. Directv was supposed to send someone out today to take care of the issue, but as you could have guess the install company had a work order that was setup to have someone come out and resolve the problem. It was setup so that the company would give me a call to ask if I was still have any issues. This is the 4th Saturday that I've had to call Directv to get another tech to come out either b/c Directv put the workorder into the system the wrong way or they sent out tech whom either wanted to charge me to properly align the dish even though I have the protection plan or the tech misaligned the dish. I'm about to call customer retention.

[Inches]

You can use the signal level meter built in the receiver. It's what I used with the last tech visit. I got to high 70s mid 80s signal levels.
I did that with the Ku only band but the Ka band has a lot narrower bandwidth and is a bit more critical. I am currently in the high 80's to mid 90's but I want to be prepared.

[cuibap]

Sorry for the long post.

I really want to let everyone know how hard Directv Retention and Directech have really change my opinion of the services they have performed since my upgrade to HD, which started with the initial order on 1/18/07. I have been a member of the Digital Satellite community since the beginning when HBO was actually serviced by USSB Satellite Services. I began my subscription service back in 1993/1994 and always carried a fair amount of programming not basic but not platinum.

I decided to upgrade my service on January 18, 2007 and add an additional receiver from 4 to 5. I have an HDTV and do not need the dvr so I ordered the H20 with an ota antenna upgrade. The order was placed and confirmed for an install date of 2/3/07 between the hours of 8 am and 12 pm. On 2/3 / 07 around 11:30 am, I decided to call Directv to get an estimated time of arrival and was connected to Directech the installing company. Please note that the wait time with Directv was 2 hours on hold with the csr and another hour with the csr with Directech who told me that the technician was not given the work order. The Directv CSR asked that Directech call me back in half hour to provide an answer to when the tech would be out. After a half hour, I receive a call from Directech customer service that they overbooked and that I would have to reschedule. This would not have bothered me but I was lied to by the first CSR and if they had called earlier, I would not have wasted most of my day on the telephone with Directv and Directech. I was offered a $100.01 credit off my bill for a missed appointment. I complained to Directv about this and was given HD free for 1 year as well. Please help me keep track of the money, as this is important. I am now scheduled for 2/19/07 for the hours of 8:00 AM and 12:00 PM and was given a confirmation telephone call the day before. The installer shows up at 11:30 and begins to tell me that he has the receiver and that I do not need the ota antenna because Directv carries my locals in HD, which, is actually incorrect. They only carry some of the locals in HD not all and I wanted some of the side channels that are available OTA. Now I tell him to start and then he asked what receiver I was replacing. Now I know that I clearly mentioned in the comments that the unit was an additional and that since I had the original dual LNB dish with an RCA 2 x 4 switch that he needed to add the 6 x 8 switch. He had to call his office and have the work order corrected. Still an hour at the house he has not started. I get everything straightened out and find that he can now start. The installer starts to spread everything out in the driveway in the freezing cold. I have no garage but do have a large shed that has electric and a heater so he could work in there. I watch as he sets up the antenna, jumpers, and mount. He pulls the ladder off the truck and proceeds to put it up to the roof. He really scared me since he really did not know how to set the ladder up in the correct position and angles (By the way, my background was two way radio communication systems which included installing towers, antennae, police dispatch systems etc... for 17 years). I set the ladder up and explain how it should be set up and the correct angle that the ladder should be. He starts by removing the old dish and disconnects the RG 6 quad cable that I installed in 1998 with solder connectors and weather boots and he asked if he could reuse those lines. I said he could because I know they are better than the compression fitting that they use. He them tries to mount the 5 LNB mount to the roof and I he doesen't hit a rafter. Rather than have him drill new holes I go get some mounting plates 6" x 6" 1/2 inch galvanized and I used to 3/4 inch bolts washers and lock nuts to mount. If that antenna moves the whole roof is coming off. Everything goes good now with the exception of how he wants to run the new lines. He was not going to go on the roof to connect them to my cables and standoffs that I already had on the roof. He did not think his ladder could go any higher. I told him to move it to the rear deck where he would only have to climb 15 feet to the roof and make the needed connections. Install is almost complete. The lines are run to the location that I wanted and multi switch is installed and he hooks up the ground to the switch and them the cold water pipe. Every thing is hooked up and all receivers are working except 1. He changes the connectors on that one and it worked while he was there. I signed his paper and said I would send in the survey but he would not leave it. An hour later the receiver that was not working in no longer working. I tell my son that I will get to it later and decided to call and get a service call. I call Directv CSR and get anoher $100.01credit for the installer not brining the antenna. Sounds good and make the arrangement of the service call for Wednesday 28th of February between the hours of 4 pm and 8 pm. Leave work at 1:15 and get home at 1:45. Wait for tech and I call at 7:30 to get the ETA and Directv calls Directech and the CSR says that the tech is on site with my reply that He must be invisible and that he must have walked because I don’t see him and that I was calling to find out where he was. The Directv CSR was amazed what was happening. The Directech CSR than says that the tech was there at 1:00 PM. I asked if this was customary to show up 3 hours prior to the scheduled appointment. Now I am rescheduled for 8 am to 12 pm on March 3, 2007 for the service call as well as the ota antenna. I decided to check the receiver myself and grab my Techtronic Time Domain Reflectometer to check the cable from the switch from to the receiver. Bam I find the problem. The installer pulled the cable and kinked it as he was installing the line to his new switch. I replaced the cable and receiver has worked ever since. Now the tech comes on Saturday March 3 and I tell him that I fixed the receiver and I sign his work order that the he fixed the receiver. Now he asks me where the ota antenna is and I said that he was supposed to bring it with him as it says on the work order. He calls his office and tells them that he does not have the antenna that they should deliver one and that he would come back some time today or would be there on Sunday morning by 7 am. He then leaves and I start calling Directv who call Directech. I work my way up to an operations manager who was upset and worked hard to get Directech out to finish the job. What really was amazing was how Directech treated the Operations Manager from Directv. He took notes of everyone we talked to as I have always done and escalated it up and had a technician supervisor out to install the antenna. In addition, he even called back once the technician arrived and when he left. I made sure that I mention his name to the people I contacted after this was complete.

I contacted CSR by email and explained everything that happened and requested that a HSP manager contact me to answer my complaint. I received a call from Directv on Thursday from the Director of Home Service Providers who is in charge of the contracting service providers. He wanted to hear my complete story and guaranteed me that Directech would be in contact with me to go over every item in my complaint. The HSP Director had all the notes from the Operations Manager that worked with me.

Directech was here on March 24 and corrected all the mistakes that the original installer made by not properly grounding the system ( I failed electrical inspection for grounding). I needed to take out a no charge electrical permit for the antenna since it required grounding. All grounding is now connected to a halo ground that I have around the house with cadmium welds.

Now I get a call from the Directech regional manager who wants to know what else they could do to make me a satisfied Directech customer and I explained that I lost 3 ½ days of work and that I lost money due to there inability to provide a proper service. I explained that I was only responsible for 1 day and that they should do something to resolve the issue. I got $750.00 credit on my Directv Account paid for by Directech not Directv. In addition Directech is retraining all technicians, csr’s and supervisors that I noted on the information that I provided Directech and Directv. I was even informed that Directech is working on implementing a customer satisfaction service. This is a survey that will take place by a third party that will contact random customers and request feedback. I was also assured that there will be more quality control checks on system installs and upgrades. I received a formal written apology for the way that I was treated by Directech. I have all the contact information of the Directech Regional Manager and his operations manager to call if I need anything to be resolved.

So for an upgrade that should have been a minimal cost to Directech has actually benefited me to the following:

Missed Install $100.01
Equipment not Provided ( OTA Antenna) $100.01
HD Access for 1 year @ 9.99 per month $120.00
Reimbursement for lost days at work $750.00

Total: $1,070.02

A written Apology Priceless

If you need a contact or telephone number from theRegional Manager please pm me and I will forward back to you.

Ed Andrascik


Anyone's buying this? IMO, this is BS

[fishingham]

Must be a regional thing. I have dealt with DirecTech in New Hampshire twice over the last year, once to get an HR-20 and AT9 dish, and later when the AT9 failed to replace it with an AU9-S. Both times the visit started within the first hour of the time block and ended before the block of time. Both visits all the parts were on hand and the people more than friendly and knowledgable of what they were doing.

[eandras]

Anyone's buying this? IMO, this is BS


Here is part of the proof you A$$HOLE My Statement from that Month

I don't post lies or fairy tales like you.

Monthly Statement

Billing Address:
EDWARD ANDRASCIK
8 STILES CT
POMPTON LAKES, NJ
07442-2216


Service Address:
EDWARD ANDRASCIK
8 STILES CT
POMPTON LAKES, NJ
07442-2216




No Payment Due 003065---- NO PAYMENT DUE




Bill Statement Date
04/08/2007 (-) Payments and credits .
(+) Current charges and taxes .
= AMOUNT DUE $-650.28
To contact us call 1-800-531-5000



No payment is due at this time. This statement is for your information only.



DIY Network Classic Car Sweepstakes Enter for a chance to win a fully-restored 1965 Mustang and $15,000 cash. For complete rules Go to directv.com/DIY. DIY Network is your television source for the latest do-it-yourself projects.



Don't miss the hottest indie music and action sports videos. Watch Havoc on The 101 only on DIRECTV. Havoc is the interactive program that invites you to chat onscreen and vote to choose what you'll see next!



Moving? Call 1-866-WAY-U-MOVE or visit directv.com/moving.




Start End Description Amount
Previous Balance -3.91
Payment 0.00
Current Charges for Service Period 04/07/07 - 05/06/07
04/07/07 05/06/07 TOTAL CHOICE HBO and STARZ I Monthly 66.99
04/07/07 05/06/07 Your Local Channels Monthly 5.99
04/07/07 05/06/07 HD Access Monthly 9.99
Fees
04/08/07 Additional Receiver 4.99
04/08/07 Additional Receiver 4.99
04/08/07 Leased Receiver 4.99
04/08/07 Leased Receiver 4.99
Adjustments & Credits
03/07/07 04/06/07 TOTAL CHOICE HBO and STARZ I Billing Adjustment -500.00
03/07/07 04/06/07 TOTAL CHOICE HBO and STARZ I Billing Adjustment -250.00
Taxes
Sales Tax 0.70
AMOUNT DUE $-650.28


Copy of the STATEMENT I can prove all statements I make.

Ed Andrascik

[Starchild]

Must be a regional thing. I have dealt with DirecTech in New Hampshire twice over the last year, once to get an HR-20 and AT9 dish, and later when the AT9 failed to replace it with an AU9-S. Both times the visit started within the first hour of the time block and ended before the block of time. Both visits all the parts were on hand and the people more than friendly and knowledgable of what they were doing.

It's not a regional thing. I have had DirecTech screw up so many times I have had to complain numerous times to D* directly. Not only do they not show up when they are supposed to, but they send people who are not qualified to change a light bulb, much less change a dish. When they bring new equipment to my door I immediately take it from their hands, hook it up myself, set it up and run all diagnostics myself, and then watch their amazement when I have to teach them how to run it!! I had to do this when I got my HR20 the first week it came out, and also with my H20's. When it came to my 5lnb dish it took almost 2 months for Directech to replace my 3lnb (on a pole) because they insisted they couldn't do it--even though they received a Direct order from D* to do it without question.
Directech is NEVER welcome in my home, however I know that they are the "drug of choice" of D*, so I guess I will have to grin and bear it.

[dmurphy]

Anyone's buying this? IMO, this is BS

Yeah, I sure do.

DirecTECH worked with me very well when I had several missed appointments. No complaints, and they compensated me in a way I found acceptable.

It seems that Ed posted his bill - I absolutely 100% believe his story.... believe it or not, the people "at the top" of DirecTECH actually care. You can take that to the bank.

[Starchild]

Yeah, I sure do.

DirecTECH worked with me very well when I had several missed appointments. No complaints, and they compensated me in a way I found acceptable.

It seems that Ed posted his bill - I absolutely 100% believe his story.... believe it or not, the people "at the top" of DirecTECH actually care. You can take that to the bank.

I believe it, I just wish I had pushed for the same compensation when I had so much problems with them.

[purtman]

Here is part of the proof you A$$HOLE My Statement from that Month

I don't post lies or fairy tales like you.

Monthly Statement

Billing Address:
EDWARD ANDRASCIK
8 STILES CT
POMPTON LAKES, NJ
07442-2216


Service Address:
EDWARD ANDRASCIK
8 STILES CT
POMPTON LAKES, NJ
07442-2216




No Payment Due 003065---- NO PAYMENT DUE




Bill Statement Date
04/08/2007 (-) Payments and credits .
(+) Current charges and taxes .
= AMOUNT DUE $-650.28
To contact us call 1-800-531-5000



No payment is due at this time. This statement is for your information only.



DIY Network Classic Car Sweepstakes Enter for a chance to win a fully-restored 1965 Mustang and $15,000 cash. For complete rules Go to directv.com/DIY. DIY Network is your television source for the latest do-it-yourself projects.



Don't miss the hottest indie music and action sports videos. Watch Havoc on The 101 only on DIRECTV. Havoc is the interactive program that invites you to chat onscreen and vote to choose what you'll see next!



Moving? Call 1-866-WAY-U-MOVE or visit directv.com/moving.




Start End Description Amount
Previous Balance -3.91
Payment 0.00
Current Charges for Service Period 04/07/07 - 05/06/07
04/07/07 05/06/07 TOTAL CHOICE HBO and STARZ I Monthly 66.99
04/07/07 05/06/07 Your Local Channels Monthly 5.99
04/07/07 05/06/07 HD Access Monthly 9.99
Fees
04/08/07 Additional Receiver 4.99
04/08/07 Additional Receiver 4.99
04/08/07 Leased Receiver 4.99
04/08/07 Leased Receiver 4.99
Adjustments & Credits
03/07/07 04/06/07 TOTAL CHOICE HBO and STARZ I Billing Adjustment -500.00
03/07/07 04/06/07 TOTAL CHOICE HBO and STARZ I Billing Adjustment -250.00
Taxes
Sales Tax 0.70
AMOUNT DUE $-650.28


Copy of the STATEMENT I can prove all statements I make.

Ed Andrascik

Absolutely no need to call anybody that. This is a family-friendly site, though many seem to forget it.

[eandras]

I think somebody calling someone else a liar is worst. II don't take being called a liar to lightly. I know that I don't post as much as some but when I do I try to be as accurate as possible and in this case I am accurate in all my statements.

[LarryFlowers]

Mr. Andrascik... sound to me like you handled a bad situation exactly the way it should be handled and my congratulations to you.

I read a lot of complaints about DirecTV installers, but fortunately, I have only one complaint over 13 years and a CSR resolved the problem by talking to the tech while he was here. I have no idea what she said to him, but he staightened his act up immediately and did the work properly.

I recently called in a dish realignment request, on a Sunday no less, and a polite competent young man showed up on Tuesday morning with in 20 minutes of the call he made telling me he was on the way. In 15 minutes he had all my transponder readings at the highest level I have ever had. I wrote a letter complementing him.

I am sorry that a member of this forum so rudely accused you of misrepresentation... I guess sometimes we have to take the bad with the good... Best Wishes.:)

[jfalkingham]

Just a word of advice from too many lessons learned. Hire a professional, pay him and get that amount back in credits from DTV. You will probably get a better install (from my experience) and you have a local professional that you can call on to help when something happens. I agree that it should be done right by whomever DTV sends, but I've seen too many new faces and a lot of turn over to catch a solid technician.

If you are in the New England area, give these guys a call:

http://www.newenglandantenna.com/

When I went this route, I got a LOS to all satellites, a new slimline installed and all locked down with a solid signal. I got the money it cost me out of pocket refunded in service credits, which makes me happy and I stay with DTV (Have been there with them since the start). Prior to me hiring Gary, I had 5 visits, each ending with "nope, can't do it, line of sight".

Good luck! :grin:

[eandras]

Mr. Andrascik... sound to me like you handled a bad situation exactly the way it should be handled and my congratulations to you.

I read a lot of complaints about DirecTV installers, but fortunately, I have only one complaint over 13 years and a CSR resolved the problem by talking to the tech while he was here. I have no idea what she said to him, but he staightened his act up immediately and did the work properly.

I recently called in a dish realignment request, on a Sunday no less, and a polite competent young man showed up on Tuesday morning with in 20 minutes of the call he made telling me he was on the way. In 15 minutes he had all my transponder readings at the highest level I have ever had. I wrote a letter complementing him.

I am sorry that a member of this forum so rudely accused you of misrepresentation... I guess sometimes we have to take the bad with the good... Best Wishes.:)


Thank you for your feedback. I try to treat everyone with the upmost courtesy and respect never loosing my temper and never yell at a csr as they are only given limited powers. If I am wrong I admit it. I was always taught to make true accurate statements as they are easy to prove where lies are next to impossible to remember and prove when called upon to do so.

I do have to say when I added additional equipment a few weeks ago the Directech installer was on time and even made a call from his previous stop to let me know he was on his way. I hope that they would continue to improve.

This should be a concern to Directv as a poor installation /service company is a direct hit to Directv's bottom line.

[cuibap]

I think somebody calling someone else a liar is worst. II don't take being called a liar to lightly. I know that I don't post as much as some but when I do I try to be as accurate as possible and in this case I am accurate in all my statements.

I can put any number to that "proof" of yours. I just don't believe any installer would give you $750 like that. Any other items in your post are reasonable. I simply say my opinion.

[eandras]

I can put any number to that "proof" of yours. I just don't believe any installer would give you $750 like that. Any other items in your post are reasonable. I simply say my opinion.

I think that you feel that the internet is anonymous and what you say doesn't affect anyone as far as how people feel. But your comment was not appreciated. I am sorry that you feel that the installer would not just give a credit of $750.00 but they had no choice in my opinion as they had to make me whole in their eyes with Directv. As I did receive a call from the HSP Director about how the situation was resolved. I did explain everything that Directech had done even the $750.00 credit. I have nothing to hide other than my telephone number that was removed from the bill as well as part of my account number.

I'm sorry that you feel that way. But once you get the Director HSP Contracting involved at Directv the installing company ( Directech) bends over backwards. The installing company needs to negotiate with Directv for future work. If complaints are not satisfactorily resolved this makes it harder for the installing company to get a renewal at the same rates. You have to document every name (and ID) with what you are told it makes it real hard for any one to dispel the proof. That figure was not my whole pay for days lost it was only part and I had given the Directech Operations Manager a view of my pay stubs to show that I actually lost pay for not being at work.

Remember that when you say something is BS you may be the one saying the BS. Not the poster. As when you are saying that someone on this board is in DirecTV’s pocket or employed by Directv in a previous post. If you have anything further to say I would request that you pm me as I want to close this matter and not bring a reply war on this board.

[RoundRockJohn]

I buy it. I had an issue with DirecTVs mover's program and they compensated me $10 a month for a year, which more than covered my problem.

[cuibap]

I think that you feel that the internet is anonymous and what you say doesn't affect anyone as far as how people feel. But your comment was not appreciated. I am sorry that you feel that the installer would not just give a credit of $750.00 but they had no choice in my opinion as they had to make me whole in their eyes with Directv. As I did receive a call from the HSP Director about how the situation was resolved. I did explain everything that Directech had done even the $750.00 credit. I have nothing to hide other than my telephone number that was removed from the bill as well as part of my account number.

I'm sorry that you feel that way. But once you get the Director HSP Contracting involved at Directv the installing company ( Directech) bends over backwards. The installing company needs to negotiate with Directv for future work. If complaints are not satisfactorily resolved this makes it harder for the installing company to get a renewal at the same rates. You have to document every name (and ID) with what you are told it makes it real hard for any one to dispel the proof. That figure was not my whole pay for days lost it was only part and I had given the Directech Operations Manager a view of my pay stubs to show that I actually lost pay for not being at work.

Remember that when you say something is BS you may be the one saying the BS. Not the poster. As when you are saying that someone on this board is in DirecTV’s pocket or employed by Directv in a previous post. If you have anything further to say I would request that you pm me as I want to close this matter and not bring a reply war on this board.

You can find many of my posts and quoted me on those. I stand on what I posted on this board. I don't have anything to hide. And I don't think because it is the internet and I can say whatever I want. I simply stated that I don't believe and it is nothing wrong with that. Like I said, I believe everything else on that post EXCEPT that the $750 credit since I don't believe any installer would do that. You can call me whatever you want but that just reflects on who you are...

[cuibap]

I buy it. I had an issue with DirecTVs mover's program and they compensated me $10 a month for a year, which more than covered my problem.

Like I said, $10 a month for a year is reasonable number. I got the same thing for the HD Access for a year as well since they messed up on my order and caused me the 2nd day off so I can be home for the installer to come over. And I said I believe all the credit except one item there.

[SteveEJ]

I buy it as well.. I got $350.00 + $100.00 + $9.99 X 12 months for 2 missed move installs.

Also.. IN MY OPINION! It is quite different when it was first called "BS" and later said that "you just didn't believe it". The "BS" strongly implies that the person is a liar. I too would have taken it badly! JUST MY OPINION!

[Thaedron]

Anyone's buying this? IMO, this is BS

Just wondering why you quoted the entire post...

[RobertE]

Take my comments as you will speaking from the "inside".

I believe without a doubt that they credited eandras what he claims.

I also know that they made right by dmurphy.

When things finally work there way to the top, the HSP management will bend over backwards to make things right by the customer.

Unfortunately, it's only when people complain that things get "fixed".

:rant: :soapbox:
From where I stand, upper management is out of the loop as to what really goes on. Here's some examples. We have a very, very hard time keeping small parts in stock. Ground blocks, zip ties, lag bolts, paperwork, etc. Stuff that is needed to do a proper job every day. If we don't have it, I can't install it. Yet I'm held responsible to do a proper job. :confused:

I will not question the quality of the installers out there. I KNOW that many of them are sub par. They either don't have the basic understanding/skills that are needed to do the job or they simply don't care anymore. The HSPs don't pay enough to attract quality installers, the ones they do get, get burned out and leave for greener pastures. The install force is also heavily overworked. Scheduled 6 days a week.

The HSP management needs to:
1) Supply the installers will ALL the proper parts and tools to do the job correctly
2) Hire, train, and pay installers a FAIR wage. You will see an increase in quality.
3) Stop forcing installers to work 6 days a week.
4) Listen to what the installers are saying about the issues they face each day.

[Rakul]

The HSP management needs to:
1) Supply the installers will ALL the proper parts and tools to do the job correctly
2) Hire, train, and pay installers a FAIR wage. You will see an increase in quality.
3) Stop forcing installers to work 6 days a week.
4) Listen to what the installers are saying about the issues they face each day.

+1 100%, I use to have an awesome installer that covered my area for Mastech, he was always the one that came here and did a awesome job every time, unfortunately he is no longer with them...

[Zellster]

Just wondering why you quoted the entire post...

Yes, this was quite annoying since I was reading this thread last night at the Tampa airport on my Blackberry. Get a grip! :p