New HR20-700 has tearing when scrolling on guide.

[stevesns69]

I did a search and couldn't find anything about this or at least any answers. I've only had my HR20-700 for a few weeks and figured after I updated the firmware that the tearing in the guide would go away, but it hasn't. If I scroll up or down the guide breaks into 3 different sections. My H20-600 doesn't have a problem with this. Is the tearing in the guide just considered normal or did I get a defective receiver? Everything else is fine otherwise. Any help or advice or do I just have to get used to it? Thanks

[sunsfan]

I thinks everyone will tell you to just disable animations in the settings menu for the display. I sometimes joke about this still being an issue, but I do not know where they stand on a fix.

[juliusfish]

Not exactly sure what you mean by tearing...but I've had my HD20-700 since January and I just did the latest CE Saturday (0x19e), but had the national release prior to that.

I have smooth scrolling on in the preferences, and if I just do up or down in the guide, then the menu line stays in place...the top line (or bottom line) disappears and is replaced with a new line from the direction I'm going.

If I use Channel Up or Down, it scrolls a page smoothly...no issues

[sunsfan]

Not exactly sure what you mean by tearing...but I've had my HD20-700 since January and I just did the latest CE Saturday (0x19e), but had the national release prior to that.

I have smooth scrolling on in the preferences, and if I just do up or down in the guide, then the menu line stays in place...the top line (or bottom line) disappears and is replaced with a new line from the direction I'm going.

If I use Channel Up or Down, it scrolls a page smoothly...no issues

Your animation in the display menu might be disabled, enable it and you "should" see the "tearing" of the guide when you PG UP and PG DN

[stevesns69]

Thanks to sunsfan, I just found a way of making it less annoying. If I switch the preference on scrolling effects to off, then it looks fine. It doesn't fix the scrolling problem, but it does do a page by page motion now instead of scrolling. This is completely fine to me because the scrolling breaking up or as I call it tearing, looks absolutely horrible and I wouldn't think that this would occur in a $300 receiver. Maybe they'll fix it some day, but for now I'm happy. I got the answer I needed, so if any of the mods want to delete this thread, then I'm okay with it. I just didn't know what to do. I was thinking about exchanging it, but I won't now. Thanks