Searching for Signal on Satellite 2...(771) Error

[bclark]

I am getting error "Searching for Signal on Satellite 2...(771)" when I am trying to access the following HD channels.

280 TLCHD
284 SCIHD
518 STRZKHD
520 STRZHD
538 SHO2HD
544 TMCHD

In the previous days I have passed the 480/481/9300/9301/498 test. I am getting signals on all transponders from 103b. I have also reset my HR20 and refreshed my channels.

Any thoughts? Anyone else having this issue. All of my other HD channels are coming in beautiful. Help!

[texasbrit]

I am getting error "Searching for Signal on Satellite 2...(771)" when I am trying to access the following HD channels.

280 TLCHD
284 SCIHD
518 STRZKHD
520 STRZHD
538 SHO2HD
544 TMCHD

In the previous days I have passed the 480/481/9300/9301/498 test. I am getting signals on all transponders from 103b. I have also reset my HR20 and refreshed my channels.

Any thoughts? Anyone else having this issue. All of my other HD channels are coming in beautiful. Help!

Have you checked your signal strength on BOTH tuners?

[AFH]

I am getting error "Searching for Signal on Satellite 2...(771)" when I am trying to access the following HD channels.

280 TLCHD
284 SCIHD
518 STRZKHD
520 STRZHD
538 SHO2HD
544 TMCHD

In the previous days I have passed the 480/481/9300/9301/498 test. I am getting signals on all transponders from 103b. I have also reset my HR20 and refreshed my channels.

Any thoughts? Anyone else having this issue. All of my other HD channels are coming in beautiful. Help!

I'm having this problem as well on my HR20 but not my H20. My thought this morning after thinking about it is that one of the BBCs on the HR20 is bad b/c my signals on the transponders on 103(b) are in the 90s. That's prolly the same thing with your situation.

[McCoyRJ]

I passed all the tests too and had the same exact problem. I went back to check my equipment again, and the only required piece of equipment (according to the wizards on this site) I didn't have was a Zinwell WB68 multiswitch. I'm still using the old Aspen Eagle DTV4X8 that was on my old Phase III dish before I had it replaced with a Slimline. Anyway, I bypassed the multiswitch and what do you know - got all of the new HD channels perfectly.

[rsteinfe]

I'm having the same sort of problem, but it doesn't seem to be channel specific.

Rather than looking at just the signal levels from the 103(b) transponders (which seem to be a "snapshot"), take a look at the signal meters, which sample continuously. I'm finding that on tuner 2 they start at about the same level as for tuner 1, but tuner 2's levels slowly drop until I get a "not acquired" message. This only happens for the even transponders on 103(b). No problems with the odd transponders.

I received 480/481/9300/9301/498 during the tests, and assumed everything OK, but maybe most/all of these came from odd transponders.

Went back and tried 481 by tuning to it, then to 72, then 73, then back to 481 to force a tuner switch and discovered that I was getting a black screen when tuner 2 was tuned to 481.

Since tuner 2 has given me no problems on the other satellites, I'm thinking bad BBC.
Haven't swapped them yet...just wanted to put in my 2 cents on this problem.

[bclark]

Have you checked your signal strength on BOTH tuners?


I am not any any of the transponders on 103b tuner 2. Is that a bad B band converter? My signal on tuner one is great.

[bclark]

I am not any any of the transponders on 103b tuner 2. Is that a bad B band converter? My signal on tuner one is great.

I just swapped out one of my BBC's and know all of the channels are coming in glorious HD. I am also getting good signal on Tuner 2 103b. Thought this might help if anyone else has this problem.

[rsteinfe]

I'm having the same sort of problem, but it doesn't seem to be channel specific.

Rather than looking at just the signal levels from the 103(b) transponders (which seem to be a "snapshot"), take a look at the signal meters, which sample continuously. I'm finding that on tuner 2 they start at about the same level as for tuner 1, but tuner 2's levels slowly drop until I get a "not acquired" message. This only happens for the even transponders on 103(b). No problems with the odd transponders.

I received 480/481/9300/9301/498 during the tests, and assumed everything OK, but maybe most/all of these came from odd transponders.

Went back and tried 481 by tuning to it, then to 72, then 73, then back to 481 to force a tuner switch and discovered that I was getting a black screen when tuner 2 was tuned to 481.

Since tuner 2 has given me no problems on the other satellites, I'm thinking bad BBC.
Haven't swapped them yet...just wanted to put in my 2 cents on this problem.

UPDATE: Just swapped BBC's and now tuner 2 is fine and tuner 1 is only falling off a few % on even 103(b) transponders, then stabilizing. Looks like a ginchy BBC, and I've just ordered up a replacement.

[petergaryr]

I have an HR20-100 in the living room that has no problems.

The HR20-700 in the bedroom, however, is experiencing the 771 on tuner 1. I've tried swapping B-band converters, re-setting the DVR, and switching cables. If I set, say ABC Family 311 to record, then I can tune in all of the new ones....so something is up with the signal going into tuner 1.

I have a D* tech coming tomorrow.

[Dusty]

I have a slightly different version. I can receive every new HD channels fine (excluding STARZ that I don't subscribe to) except NFLHD. I was getting 771 error and blank screen. I went to signal meter and found that Tuner 1 signals are at 30's and 40's but Tuner 2 are at between 83 and 94. I suppose this doesn't indicate a bad alignment since I would expect problems on both tuners. I pondered for a while. Exit the signal meter, and voila the NFLHD is coming fine. I don't understand what is going on. I am at work. I'll try to swap the BBC tonight to see how it goes.

[kaz]

when i hit 521 i get 771 error, then I go to 537 and it works. back to 521 and it works. all test channels worked, with a similar issue on 9300/9301.... signal check shows even xponders at zero. when i go hit 480/481, then back to the signal check, all xponders area above 85. I've been reporting this all week, has anyone else seen this problem?

[m_jraj]

I have a slightly different version. I can receive every new HD channels fine (excluding STARZ that I don't subscribe to) except NFLHD. I was getting 771 error and blank screen. I went to signal meter and found that Tuner 1 signals are at 30's and 40's but Tuner 2 are at between 83 and 94. I suppose this doesn't indicate a bad alignment since I would expect problems on both tuners. I pondered for a while. Exit the signal meter, and voila the NFLHD is coming fine. I don't understand what is going on. I am at work. I'll try to swap the BBC tonight to see how it goes.

I have the exact same issue. Tuner 2 low (with some zero) values on 103b - resulting in choppy reception on that tuner on the new channels. Pretty sure not BBC as I have tried 3 of them. Still pondering.

[DawgLink]

I got 771 for both of my HR20's and did a RBR and they all worked after that :)

[kccgrfan]

I have the exact same issue. Tuner 2 low (with some zero) values on 103b - resulting in choppy reception on that tuner on the new channels. Pretty sure not BBC as I have tried 3 of them. Still pondering.

I had the same issue. Had installer out yesterday. One of the tests he did was pulling one of my feeds and only leaving cable connected to one input. viewing signal strength showed BOTH tuners getting a signal. Bad HR20. Installer said he is not allowed to swap out HR20 (Only receiver he is not allowed to swapout) but we called D* and getting new box delivered Monday or Tuesday.

[m_jraj]

Turns out mine was the diplexor. Removed it and all was well.

[SParker]

I just had a tech guy out and he replaced my connectors to the dish with compression connectors, the old ones were crimp on. I thought that fixed things but I just got another bout of 771! This is getting old real quick. This has to be on D*'s end too many people seem to have it.

[mhayes70]

I have a friend that is having the same problem with there R15. I have had them reset it several times and that doesn't fix it. All signals are in the 90's. So, I am thinking it might be a multiswitch problem.

[SParker]

Yeah but I had a WB68 and it happened and now I have a powered WB616 and it still happens.

[JAYPB]

Maybe I missed it, but is there a list of the NEW HD channels that correlates to the transponders they are on on the new bird(s)? Recently I've noticed some heavy pixelization on 538 (Sho2HD) as well as 540 (Show WHD) but at the same time the other channels I've checked were OK.

Now, late last night I just happened to be up and noticed heavy pixelation on 73 (ESPN) and then when I tried to tune in 71 (SHO HD) I received the 771 message with no signal on Tuner 2....but I would guess that 71 and 73 are still on their original satellites (i.e. the same satellites that my HR10 picks up for those channels)

I checked my signal strengths for all satellites and all transponders were in the 95-100 range except for a few on the 99b and 103...but I'm not sure if the low transponder strengths (and there were even a few "0's") were for transponders that don't have any channels on them yet..hence the reason I wanted to know if there's a list out that shows which HD channels are on which transponders.

I was too tired last night to futz around with anything, and this AM all seems well...so I want to be prepared next time I come across this issue.

I have a Zinwell 6X8 installed with the Slimline dish. I still have 4 HR10's that get 90% of my recordings for me (connected to a 3LNB dish) so my usage as far as recording the new HD channels since I had it hooked up in June hasn't been too heavy but I expect that to pick up soon. This is the only receiver I have hooked up to the Slimline/Zinwell dish/MS connection right now---but I want to (at some point) upgrade my other receivers to HR20's...but Iwant to make sure that before I do that, that this issue I'm having isn't dish/MS related---so I'm thinking it's the BBC converter or a bad tuner on this HR20.

[kaz]

http://www.digitalcaffeine.com/hd/ is the most recent list. 103b transponders havnt been populated in various places, so he cant post them.

[JAYPB]

http://www.digitalcaffeine.com/hd/ is the most recent list. 103b transponders havnt been populated in various places, so he cant post them.

Awesome!

Thanks a lot!
:icon_bb:

[nick9742]

I had mine installed today and having this error 3 hours later. For some reason it seems to just be an issue with my local channels. Both tuners are showing 95-100% signal strength on the tuners when I check. I've switched those gray boxes on the back of the box and it happens only on the tuner that certain box is on. The weird thing is, it seems to fix everything if I have some other HD program recording. Kind of puzzled so I may just call DTV if it keeps up.

[kaz]

I had mine installed today and having this error 3 hours later. For some reason it seems to just be an issue with my local channels. Both tuners are showing 95-100% signal strength on the tuners when I check. I've switched those gray boxes on the back of the box and it happens only on the tuner that certain box is on. The weird thing is, it seems to fix everything if I have some other HD program recording. Kind of puzzled so I may just call DTV if it keeps up.

Those grey "boxes" are called B-Band Converters, or BBC's. The grey ones are rev2 and have a high failure rate. go here to order 2 new BBC's for free before you call D*: http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P4370042. You will receive two new black rev3 BBC's to swap out your grey ones with.

[joe diamond]

I passed all the tests too and had the same exact problem. I went back to check my equipment again, and the only required piece of equipment (according to the wizards on this site) I didn't have was a Zinwell WB68 multiswitch. I'm still using the old Aspen Eagle DTV4X8 that was on my old Phase III dish before I had it replaced with a Slimline. Anyway, I bypassed the multiswitch and what do you know - got all of the new HD channels perfectly.

That multiswitch could be used for additional sat lines but will not work for HD service. If you need more than 4 lines the WB68 6x8 multiswitch is the correct part.

How did the installer explain the lack of HD service?

Joe