View Full Version : DirecTV account split advice please
My brother is moving out from our home. The DirecTV account is under his name and he will take it to his new place. So I need a new account. I’ve spent around $500 on the equipment (2 HR20s, & 1 H20) which is about half of the total equipment we have and he does not need at his new place.
I was wondering if there was a way for me to use this equipment on a new account so I called D* and, as I was expecting, I was told leased equipment can not be transferred to a new account. So, it seems to me I will need to spend the money all over again in equipment in order to have my own account. The new account dept. said I could get 2 HR20s for $500… ($199 the first one ($100 off), and full price $299 for the second one) :( .
I was wondering if anyone here would have any other ideas on what I could do. So far it’s looking like I have no other choice but to buy again. D* said that as soon as my brother disconnects the equipment he doesn't need, he'll have to return it to D*.
jburroughs
10-01-07, 08:07 AM
If you are a new account, I would try multiple calls to D* and try to get the best deal for what you want. Let D* know you are weighing multiple options including cable and Dish Network.
Please check out these forums to see what other new customers are getting as far as equipment and deals.
msmith198025
10-01-07, 08:20 AM
i would call as many times as it takes, explain the situation and tell them you arent happy with the idea of spending that much on new equipment that youve already paid for in the past.
Id even mention the fact that "some other companies" would probably give you this equipment for free.
You should be able to work out some kind of deal with them on it.
Either that or get the brother to pay! lol
Good luck!
BGreen965
10-01-07, 08:27 AM
While this may be unethical or slightly violative of the TOS, you could always just keep one account and split the bill and keep your equipment as is. Nothing technically requires the boxes to be attached to the same sat dish or be in the same city. The main limiting factor would be that you would need to be within the same spot beam for your local channels. I don't feel this is unethical as D* has really left you no choice...
i would call as many times as it takes, explain the situation and tell them you arent happy with the idea of spending that much on new equipment that youve already paid for in the past.
Id even mention the fact that "some other companies" would probably give you this equipment for free.
You should be able to work out some kind of deal with them on it.
ok, thanks. I'll keep calling. I've been told the same thing by 2 CSRs. Will try again.
Either that or get the brother to pay! lol
Good luck!
His new home downpayment killed him, so this won't fly for now :lol:
....His new home downpayment killed him, so this won't fly for now :lol:
He should've thought about that before he decided to split. If I understand what you're saying, you shared your quarters there in "our home", split the cost of the equipment, and the account was in his name only as a matter of convenience. Now he wants to leave the service address. Equitably, it seems like he should be the one to reimburse you for any costs associated with his decision to move from your shared location. See if he'll at least split it with you! You can also re-configure the existing account, so that the bills now come to you. I had to do that on my father's account after he died.
elaclair
10-01-07, 09:56 AM
Have you tried just getting the existing account transferred to you and have your brother get the new account?
GutBomb
10-01-07, 09:57 AM
While this may be unethical or slightly violative of the TOS, you could always just keep one account and split the bill and keep your equipment as is. Nothing technically requires the boxes to be attached to the same sat dish or be in the same city. The main limiting factor would be that you would need to be within the same spot beam for your local channels. I don't feel this is unethical as D* has really left you no choice...
that is more than SLIGHTLY violating the TOS, that is completely ignoring it. You're only allowed to have service at one address, and that is clearly stated in the TOS. It's not even a gray area.
fantinocsny
10-01-07, 09:57 AM
How bout those mets!
Doug Brott
10-01-07, 10:03 AM
that is more than SLIGHTLY violating the TOS, that is completely ignoring it. You're only allowed to have service at one address, and that is clearly stated in the TOS. It's not even a gray area.
Agreed, and let's please avoid discussing items that intentionally violate your TOS with DIRECTV. Thank You.
PANCHITO
10-01-07, 10:12 AM
Try post #7 just change the name on the account. and let your brother get new equipment.
Thanks. This won't accomplish much in our case. Still someone would need to spend on new equipment. The goal was to get D* to understand the situation a little bit and allow the split or help with some of the cost, but no luck so far.
As some of you have suggested, I know there is no technical reason to split, however, I am not comfortable with that, not only due to the TOS, but also now that he is married, I don't want his wife to start dictating what programming I get to watch at home :D
Have you tried just getting the existing account transferred to you and have your brother get the new account?
Doug Brott
10-01-07, 10:23 AM
BigCat, I wish you luck on this one. If you are having trouble via the phone, give the E-mail support a try. You may be able to better describe your situation and the person getting the E-mail may be able to spend more time searching for an acceptable solution.
I'm kinda surprised (though not totally shocked) that there is no way to make this situation palpable for both you, your brother and DIRECTV.
Thanks. This won't accomplish much in our case. Still someone would need to spend on new equipment. The goal was to get D* to understand the situation a little bit and allow the split or help with some of the cost, but no luck so far.
As some of you have suggested, I know there is no technical reason to split, however, I am not comfortable with that, not only due to the TOS, but also now that he is married, I don't want his wife to start dictating what programming I get to watch at home :D
I hear you there, man.
Milominderbinder2
10-01-07, 10:44 AM
I really think that the cleanest answer is for one or the other of you to keep the existing account and the other to set up a new account.
You will need new equipment and as a new user you may get a better deal. At the very least both account could get the Referral Discount of $50.
Check out this thread of people getting great deals on HR20s and how the referral discounts work:
What the Deals are, and what are you being told by CSR? (http://www.dbstalk.com/showthread.php?p=1174192#post1174192)
Call DIRECTV and see what they can do.
- Craig
ntrprize
10-01-07, 10:50 AM
I would think DirecTV has some sort of plan for this. People get divorced and move all the time and this is a similar issue.
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