critus
10-01-07, 11:30 AM
I guess I'm looking for advice on who to complain to at D*, let me fill you in on the backstory. When the new channels went up, I was unable to get any video on any of the new channels and just received a 771 error. I also was unable to change to a different channel after receiving the error and this forced a reboot of the box. I called D* on 9/26 for help, they sent out a tech on 9/27. He did absolutely nothing to help with my situation, left by saying I needed to call Directv and request another tech visit and the new tech would need to bring another box since he said my box was not working correctly. I knew this wasn't the case as every other channel was working (local HD, old HD, and every other channel I receive). I was also getting zeros across the board on both tuners with sat 103b. I did some reading on here relating to 103b problems and thought the problem I was having was an old cable (RG59 which was built with the house) and would let the other techs coming out replace this.
So on Saturday another round of techs came out, 3 this time, and they at least did something. They replaced the multiswitch, but did not replace any of the cables which I kept telling the techs to do but when they left I was unable to receive any channels at all on the HR20. I knew exactly what the problem was, they connected the multiswitch the RG59 to the 101 line.
I then ran my own RG6 line from the dish to the multiswitch, viola, the box came back to life. But I still did not receive any of the new HD channels, I was getting 0 on the odd transponders. I ran another cable to the multiswitch to replace the cable on the 18hz, still received 0. Now the original tech who installed my slimline in July just used the original cable from the multiswitch and added some new patch cables on the dish and tied them into the original cables with connectors. One of the patch cables he made was bad, so I ran my new cable to the LNB and I now get all the new channels. I'm getting all mid 80s on most transponders (lowest on any is 74).
Sorry to go on so long, but should I just call directv and complain about this entire process? I'm not really looking for anything free(although that might be nice with all the trouble I've been through), I just want to complain about the horrible service I have gotten with this whole process.
So on Saturday another round of techs came out, 3 this time, and they at least did something. They replaced the multiswitch, but did not replace any of the cables which I kept telling the techs to do but when they left I was unable to receive any channels at all on the HR20. I knew exactly what the problem was, they connected the multiswitch the RG59 to the 101 line.
I then ran my own RG6 line from the dish to the multiswitch, viola, the box came back to life. But I still did not receive any of the new HD channels, I was getting 0 on the odd transponders. I ran another cable to the multiswitch to replace the cable on the 18hz, still received 0. Now the original tech who installed my slimline in July just used the original cable from the multiswitch and added some new patch cables on the dish and tied them into the original cables with connectors. One of the patch cables he made was bad, so I ran my new cable to the LNB and I now get all the new channels. I'm getting all mid 80s on most transponders (lowest on any is 74).
Sorry to go on so long, but should I just call directv and complain about this entire process? I'm not really looking for anything free(although that might be nice with all the trouble I've been through), I just want to complain about the horrible service I have gotten with this whole process.