nofishbob
10-01-07, 12:01 PM
I was one of those who complained to D* about needing Superfan to get ST games in HD. (6 or 7 years with D* and ST.)
The CSR I spoke to told me she would give me a $10 programming credit per month for 12 months. OK! I felt that this was a good deal and signed up for Superfan at -$20. I even joked with the CSR about the -$20, so there was no confusion about the amount
When I called back after my first bill did not reflect a credit, the CSR said that she saw the record of my call, that all was well and that the $10 credit would start to show during the next billing cycle.
My current bill shows a $5 credit. The CSR today apologized profusely, but said that is all it was going to be. Whatever the first and second CSR's told me was meaningless and unverifiable.
Now it is a "he said-she said" over $60....not such a big deal except for the deception that lead me to sign up for Superfan under false pretenses.
Sure i would have agreed to the $5 if that was all I could have gotten. I would have even paid full price if that was required. But to be told one thing and then be called a liar (The CSR used the term "misunderstanding") is just terribly frustrating. Should I ask to record future calls to verify what is said? Would it even matter?
For $60, I went from a D* fan to a disgruntled customer....not the best way to run a business.
Thanks for listening!
Bob
The CSR I spoke to told me she would give me a $10 programming credit per month for 12 months. OK! I felt that this was a good deal and signed up for Superfan at -$20. I even joked with the CSR about the -$20, so there was no confusion about the amount
When I called back after my first bill did not reflect a credit, the CSR said that she saw the record of my call, that all was well and that the $10 credit would start to show during the next billing cycle.
My current bill shows a $5 credit. The CSR today apologized profusely, but said that is all it was going to be. Whatever the first and second CSR's told me was meaningless and unverifiable.
Now it is a "he said-she said" over $60....not such a big deal except for the deception that lead me to sign up for Superfan under false pretenses.
Sure i would have agreed to the $5 if that was all I could have gotten. I would have even paid full price if that was required. But to be told one thing and then be called a liar (The CSR used the term "misunderstanding") is just terribly frustrating. Should I ask to record future calls to verify what is said? Would it even matter?
For $60, I went from a D* fan to a disgruntled customer....not the best way to run a business.
Thanks for listening!
Bob