Model 6000

[motjes2]

I just got my first taste of HD but it did not last too long...

I connected the model 6000 to my HD monitor. After getting a subscription to Discovery HD and watching it for 5 minutes, I started seeing vertical steady straight lines on the monitor. I disconnected the component cables and used my own but the problem continued. I connected an s-video to the monitor and chose SD signal only but the problem still persisted in the s-video signal. The problem appeared at every channel HD or non-HD. Just to make sure that it was not a problem with my TV Input, I connected my DVD to the same component input and the video looks clear (the way is supposed to be). In my last attempt I took the receiver and connected it to another dish signal line (I have 6 receivers in the house) non-hd, the problem is still there.

I wonder if anyone out there had a similar problem. It is hard to describe but the video gets vertical steady straight lines in the monitor. I called dish and they did every thing they could over the phone. They will be sending a technician this saturday but I know it has to be the receiver since every other receiver in the house is working fine. I do not know why they couldn't just figured out the same thing and send me a replacement. Well, I'll wait until Saturday.

On another question, why the heck is so hard to get CBS-HD through dish? I was telling the customer representative to active it for me and I still do not get it. I meet all the qualification I think(live in NYC, have HD monitor, have 61.5 dish). I guess I will wait until I get a good signal.

[Mark Lamutt]

Sounds like you have a bad receiver to me. As for CBS-HD, it took me a couple of phone calls to get mine turned on in Denver, so I'd keep calling back until it comes on. I'm assuming you're talking about channel 9453. Also, you should be able to get out of paying for Discovery HD for the days you can't watch it because of your receiver (unless you have another 6000 in the house) if you are paying for it monthly.

[motjes2]

Thanks for the prompt answer. Yes, I should tell them not to charge me that discovery hd subscription. Thanks.

[DarrellP]

Try adjusting the picture position in the HDTV setup menu. The image being shifted one way or the other has caused some weird effects to show up.

[Marcus S]

Also, check your signal strength on your 2nd dish.

[motjes2]

DarrellP & Marcus S,

I have checked the HD Setup menu but it didn't do anything differently. The signal strength I am getting from 61.5 is 102-106. I have excluded all the posibilities (I think). I called dishdepot this morning and they are sending me a new one. I should get it by tomorrow. Thank you all. I will report what happened.

By the way, the guide menu on the 6000 it's not that great compare to the 721, 501 or 301. Well, I will have to leave with it.

P.S. Yesterday was a weird day for dish network, everytime I called and pressed 3 to be connected to an english operator, it connected me to a spanish operator. I found the spanish operator (two of them) were not able to help me out with activating the 6000 model or getting CBS-HD on my account. Up to date, I do no have CBS-HD, but I did not want to push the issue since I am having problems with the receiver anyway.

[motjes2]

Well, another Dish disappointment I got today. On Friday, I called Dish Depot and they were very professional and sent me another 6000 model (overnight). It got here on Saturday morning. I love these guys from Dish Depot. I recommend them 100% (nothing but good experience from them).

Dish, on the other hand, is a nightmare to deal with. They set me up for an installation on Saturday between 8am - 12pm. I made 4 calls during the day to find out when was the guy suppose to show up. The installer finally showed up at around 4pm. At that time, dish wanted to charge me $119.00 to install my 6000 receiver (I was told that the installation was going to be free of charge on Thursday). You can understand my disappointment and anger when I heard this. I immediately told them No! and that I was going to take care of it. I did and now I have my 6000 giving me wonderful signal. It is so irresponsible of dish to treat their customers this way. One day they say free installation another day E* says no. The customer service that assisted me today confirmed that I was told that a free installation was supposed to be done but that they could not do it. It is this incredible or what!!! I am so disappointed with their service (remember my horror story with the switch 64 replacement). I remind them that this was the 2nd time that something like this happened to me but E* could only offer an apology for the misunderstanding. I am angry and outraged at poor service you get from E*

[Marcus S]

I don't think you should be upset with E* CS in general, the whole CS industry has moved into, how they can blow off an individual that appears technically literate. Email responses from E* or another large corp company is usally canned these "daze" and has nothing to do with the issue or query at hand. I do find it ironic from Sears, Verizon, or E* take this approach. In the future I would suggest you call 1-888-220-3474 and ask to speak to an E* ATS person. I also found it ironic that my cable company wanted to pre-charge my credit card for a cable modem outage before they even diagnosed the problem. My quick response was "cancel the service", then I was turned over to a supervisior, and evidentually a manger. The problem was fixed the following day at no charge. It's a sad time we live in where we have to be caustic to get a reasonable response, and where the provider is at fault. I guess if I had simply "mooo'd into the phone" I would have received instant support. :shrug: