H20-600 driving me nuts

[steelerfanmike]

Can someone please help me!! I just bought a used H20-600 hooked it up and I can't get no OTA picture. it fines the channels fine, but it gets no picture and audio on the tv.So I took it to the living room where I have the same receiver that is working fine. So I swapped receivers identical wire setup. And it still don't work. Called Directv they sent me a new one. guess what? its doing the same thing! the only thing I see different is the software. The good one is 0x203a the two broken ones is 0x2024.
Please tell me its the software. I told D* its the OTA Tuner. I guess I was wrong.
I doubt both tuners on these units is broke

[jdspencer]

This thread should be in the HR20 specific forum.
http://www.dbstalk.com/forumdisplay.php?f=112

[veryoldschool]

This thread should be in the HR20 specific forum.
http://www.dbstalk.com/forumdisplay.php?f=112
Now why would a H20 [non-DVR] belong in the HR-20 forum? :confused:


Now as to the question: This is very strange.
Is the OTA cable really good? Can you connect "that" cable to a good tuner and have it work?
The channels it "found" most likely came off your account. I connected a H20 without a OTA feed and it found all of my OTA channels in the guide without ever setting up my OTA since it was a mirrored receiver it just pulled them off my account.
The -600 has a good OTA tuner & it seems strange that two would do the same thing if it was "the box".

[steelerfanmike]

I understand what you mean about getting the channels without any thing hooked up. Because it goes off of the zip codes you put in. Those are the channels you should have no problem getting. Don't forget the antenna wire is good because the other receiver works fine.
The receiver that don't work GET THIS has a very strong antenna reading on the antenna signal meter

[veryoldschool]

I understand what you mean about getting the channels without any thing hooked up. Because it goes off of the zip codes you put in. Those are the channels you should have no problem getting. Don't forget the antenna wire is good because the other receiver works fine.
The receiver that don't work GET THIS has a very strong antenna reading on the antenna signal meter
This is a bit hard to follow.
What comes off your zip code has nothing to do with whether you can get them or not, since it's just from a database which had no idea if the is a mountain in the way.
To try to figure out what is going on: have you gone into the OTA setup and looked at each channel's strength?
If you are getting good levels for each channel and yet still can't watch them, you might try the reset everything option and this should clear out everything and let you start over fresh.

[steelerfanmike]

this is pretty basic stuff I'm talking about here. Lets not question how the channels come ,thats not the issue. EVERYthing is the same between the working and non working receivers. Its hard to write this but please reread the original message.
This is a bit hard to follow.
What comes off your zip code has nothing to do with whether you can get them or not, since it's just from a database which had no idea if the is a mountain in the way.
To try to figure out what is going on: have you gone into the OTA setup and looked at each channel's strength?
If you are getting good levels for each channel and yet still can't watch them, you might try the reset everything option and this should clear out everything and let you start over fresh.

[veryoldschool]

this is pretty basic stuff I'm talking about here. Lets not question how the channels come ,thats not the issue. EVERYthing is the same between the working and non working receivers. Its hard to write this but please reread the original message.
I have reread you posting & do want to be of some help.
You got a good receiver and you have two "bad" receivers [which you are doubting are really bad].
You say everything is the same between the good and bad ones.
It's time to try somethings to see what is going on.
The signal levels for each channel is one thing to look at.
Changing the cables to the TV is another. Does it work when using S-Video or composite [SD] cables?
Is the bad receiver set to a resolution that your TV doesn't support?

[ohio69]

bigger question is how did you get D* to send you another H20? They said no way no how when I tried!

[steelerfanmike]

bigger question is how did you get D* to send you another H20? They said no way no how when I tried!

they gave me a refurbished one. I was very surprised my self

[K4SMX]

......Is the bad receiver set to a resolution that your TV doesn't support?.....
What's the answer to this important question?

[steelerfanmike]

What's the answer to this important question?

Thanks for your help. My tv except all formats. I'm trying HDMI ,s- video and the standard plugs. All at the same time. My TV has eight inputs. I'm switching back and forth, tried resetting everything. Scan for OTA channels again. It fines them fine.
All the Directv channels are working great. BUT no OTA audio or video. All the channels are there but no picture. Even tells me whats on. on the top of the screen

[veryoldschool]

Thanks for your help. My tv except all formats. I'm trying HDMI ,s- video and the standard plugs. All at the same time. My TV has eight inputs. I'm switching back and forth, tried resetting everything. Scan for OTA channels again. It fines them fine.
All the Directv channels are working great. BUT no OTA audio or video. All the channels are there but no picture. Even tells me whats on. on the top of the screen
So, all of the SAT channels work fine.
If you take the OTA coax and connect it to another tuner it works.
When you tune to any OTA channel you get a black screen with no 771 error message, but you can see the banner displayed for the channel.
This is starting to look like two bad boxes with the same problem. "Odd, rare" but not impossible.

[paulman182]

Thanks for your help. My tv except all formats. I'm trying HDMI ,s- video and the standard plugs. All at the same time. My TV has eight inputs. I'm switching back and forth, tried resetting everything. Scan for OTA channels again. It fines them fine.
All the Directv channels are working great. BUT no OTA audio or video. All the channels are there but no picture. Even tells me whats on. on the top of the screen

My H20 will give me guide info with no TV antenna attached. In fact, my H20 has never seen an OTA signal, but when I tell it my zip and set up the OTA, it puts in the channels even though it gets none of them.

My point is, presence of a channel in the guide, and show descriptions, mean nothing about getting the channel. What makes you think it finds them? Does it give a "Searching for Signal" on these channels when you try to watch? Or just a blank screen?

[K4SMX]

.....The receiver that don't work GET THIS has a very strong antenna reading on the antenna signal meter
So just to confirm, with the antenna connected to the "bad" receiver, you can get strong individual and different signal strength readings on different OTA channels that you know you also receive on the "good" receiver, but you get no video or audio when you select those channels from the guide. Is that correct?

I understand that the box is receiving regular D* channels on your screen, but just out of curiosity, please check these items:

Under SETUP > TV TYPE > TV RESOLUTIONS tab, what resolutions have white boxes in them? If your TV accepts all resolutions as you say, there should be white boxes in all the resolution types.

In the SETUP > DISPLAY section, what is your "bad" box's resolution set to, "Native" "ON" or "OFF"?

[funners]

I understand what you mean about getting the channels without any thing hooked up. Because it goes off of the zip codes you put in. Those are the channels you should have no problem getting. Don't forget the antenna wire is good because the other receiver works fine.
The receiver that don't work GET THIS has a very strong antenna reading on the antenna signal meter



the zip code deals with what you see on the guide which is loaded through the 101 satellite like the rest of the guide.... the zip code has nothing to do with searching for the signal of those stations itself..... the scan is a seperate thing......think about it... how you think you get the guide options when you're not able to get any signal picture wise

what's the problem anyways??? sfss?? just a blank screen blank screen?

[steelerfanmike]

So just to confirm, with the antenna connected to the "bad" receiver, you can get strong individual and different signal strength readings on different OTA channels that you know you also receive on the "good" receiver, but you get no video or audio when you select those channels from the guide. Is that correct?

I understand that the box is receiving regular D* channels on your screen, but just out of curiosity, please check these items:

Under SETUP > TV TYPE > TV RESOLUTIONS tab, what resolutions have white boxes in them? If your TV accepts all resolutions as you say, there should be white boxes in all the resolution types.

In the SETUP > DISPLAY section, what is your "bad" box's resolution set to, "Native" "ON" or "OFF"?


TV RESOLUTIONS tab all have white boxes in them
Native off on all Boxes

[steelerfanmike]

So, all of the SAT channels work fine.
If you take the OTA coax and connect it to another tuner it works.
When you tune to any OTA channel you get a black screen with no 771 error message, but you can see the banner displayed for the channel.
This is starting to look like two bad boxes with the same problem. "Odd, rare" but not impossible.
I'm thinking what your thinking. Both boxes must be bad! What else could it be? I'm hoping for a software update this weekend. After that I'll call D* to see if I could get a replacement AGAIN. Thanks for all the help
Mike

[ohio69]

they gave me a refurbished one. I was very surprised my self

wasnt trying to be funny, even though your a steelers fan:) . I have a similar problem with my H20 and had to schedule a service call which was scheduled over a week out for next Wen. Let you know what they find.

http://www.dbstalk.com/showthread.php?t=102154

[steelerfanmike]

wasnt trying to be funny, even though your a steelers fan:) . I have a similar problem with my H20 and had to schedule a service call which was scheduled over a week out for next Wen. Let you know what they find.

http://www.dbstalk.com/showthread.php?t=102154

Maybe if you was a steeler fan you could of got an exchange too!!
Only kidden PLEASE keep me informed about your service call.
There is an update this weekend. Keepin my fingers crossed it corrects our problems

[ohio69]

Maybe if you was a steeler fan you could of got an exchange too!!
Only kidden PLEASE keep me informed about your service call.
There is an update this weekend. Keepin my fingers crossed it corrects our problems

It turns out replacing the box fixed my problem. For how long though is anybodys guess.

[veryoldschool]

It turns out replacing the box fixed my problem. For how long though is anybodys guess.
If you have a -600, make sure it gets lots of air, it helps. I had mine raised up off the shelf to let it get better air from underneath.

[steelerfanmike]

I give up!!! Got a H20-100 today and the same _hit. I took my original box upstairs again to verify, and it works. Big mystery I guess.

Thanks for everyones input

[retromzc]

Although both of my H20-600's pick up all of my local digital stations very well with all signal levels reaching near 100% I do wish that D* could find and or fix the bug that causes both receivers to break up and or pixilate on all of my local ota channels every 1 to 3 minutes. My old tuners never did this nor does the tuner that is built in to my tv. It is a minor inconveniece to change the cabling around to change over to my tv's tuner when I want to watch a local HD channel that D* does not carry in my area.

[stroebeljc]

Although both of my H20-600's pick up all of my local digital stations very well with all signal levels reaching near 100% I do wish that D* could find and or fix the bug that causes both receivers to break up and or pixilate on all of my local ota channels every 1 to 3 minutes. My old tuners never did this nor does the tuner that is built in to my tv. It is a minor inconveniece to change the cabling around to change over to my tv's tuner when I want to watch a local HD channel that D* does not carry in my area.

I have been having the same problems since receiving 0x2024 in August. I am hoping that 0x2042 will fix this, but there seems to be no definitive answer on this one in the forum. If someone does have the answer, please point me in the right direction.

[alindley]

I am also seeing the same issue after the 2024 update. After a restart via pull the plug the OTA stations will come in but after about an hour they are no more. Only black screen. Then I started testing and found that if I watch OTA for an hour while it is coming in and the switch to the Sat receiver all channels are black. I can consistently go back and forth with this. I REALLY hope 2042 fixes this issue as talking to customer support has been pretty unproductive. I can't even get them to send me a new receiver to test.