1953
10-03-07, 01:20 PM
Last night we lost audio on all OTA HD & Satellite HD channels.
After working my way up through DTV's Tech Support ladder the problem was escalated up through the ranks with no resolution. The advanced Tech said that they agree my AV setup is properly configured and as such DTV will research the problem and call me back within the next 24 to 48 hours.
Notes of Interest
When I switch my HR20-700 Dolby Digital Audio setup from ON to OFF we regain audio, albeit PCM, on the HD channels.
I have reset the HR20, checked all cables and software configurations.
AV is transmitted through an HDMI running from my HR20 to my Denon AVR then an HDMI from the Denon to the TV.
There is one funny coincidence. Last night we were watching an HD broadcast in DD and I switched my AVR to 5 Channel Stereo.
I confirmed that the problem is not within our HR20-700 by disconnecting the HR20, reconnecting our H20 then tuning to an HD channel where upon there was no audio.
If you do a search under my user name you will find that this is the second variation of this problem for me. The first time, the problem was present on only certain HD channels. No solution was found. The DD audio just as suddenly reappeared as it had disappeared.
Thanks in advance for your help and expertise.
1953 aka 49Merc on AVSForums
Your suggestions and comments will be greatly appreciated.
After working my way up through DTV's Tech Support ladder the problem was escalated up through the ranks with no resolution. The advanced Tech said that they agree my AV setup is properly configured and as such DTV will research the problem and call me back within the next 24 to 48 hours.
Notes of Interest
When I switch my HR20-700 Dolby Digital Audio setup from ON to OFF we regain audio, albeit PCM, on the HD channels.
I have reset the HR20, checked all cables and software configurations.
AV is transmitted through an HDMI running from my HR20 to my Denon AVR then an HDMI from the Denon to the TV.
There is one funny coincidence. Last night we were watching an HD broadcast in DD and I switched my AVR to 5 Channel Stereo.
I confirmed that the problem is not within our HR20-700 by disconnecting the HR20, reconnecting our H20 then tuning to an HD channel where upon there was no audio.
If you do a search under my user name you will find that this is the second variation of this problem for me. The first time, the problem was present on only certain HD channels. No solution was found. The DD audio just as suddenly reappeared as it had disappeared.
Thanks in advance for your help and expertise.
1953 aka 49Merc on AVSForums
Your suggestions and comments will be greatly appreciated.