Trouble with new HD on both tuners

[jatt]

I'm just trying to figure out what's wrong. I have a new HR-20 700 and can get the new HD channels on one tuner.

But I can't watch the new channels on both tuners. For instance I was watching/recording the baseball game on TBSHD on one, but couldn't watch MTVHD on the other tuner and got a 771 searching for satellite.

I reset the receiver while on MTVHD and once it came back on, it was working, but not TBSHD.

I ran the satellite strength for 103 (b) and I had 70s-80s on transponders 1-14, but just N/A for the rest of them. Do I need a realignment, something else?

I appreciate the help.

[Minotuaro]

You don't need a re alignment because you are receiving the channels on one tuner, try switching the bbc converter and see if the same problem comes up, if it doesn't switch the cables, this will tell you for sure if its a bad line, bbc converter or just a bad receiver.

[gulfwarvet]

I ran the satellite strength for 103 (b) and I had 70s-80s on transponders 1-14, but just N/A for the rest of them. Do I need a realignment, something else?

I appreciate the help.

first :welcome_s to DBSTalk :)

signals in the 70 & 80 range is lower than they should be. Granted you'll still receive the new HD channels with those readings. However they will drop really fast during a rain storm. it would not hurt for a tweak alignment to see if they can be raised higher.

now for the Tuner issue, first as it was already suggested try switching the BBC's and see if the problem switches to the other tuner. also, switching the coax and see if it changes as well.

if the tuner problem switches to the other tuner, i would say you need to call D* and get another set of BBC's. as well for a tweak for a alignment.

as a question? do you have a multi-switch? if so you can change the coaxes (both) to another free port to rule out the multi-switch.

[carl6]

First off, on 103(b) you should have transponders 1-14, 17 and 22. Typically, I would expect to see signal strengths in the mid to high 80's and 90's (my lowest on 103(b) is 92).

You want to double check all of the following.

1. Proper wiring from dish to receiver. No splitters. If you have multiswitch, it's a WB68.
2. BBC are properly installed on both satellite inputs of the receiver.
3. All connections are clean, dry, not corroded, and secure. Check outside on the ground block also.

You probably need to have the dish alignment verified. 70's will work, but you should certainly be higher with a properly aligned dish.

You may have a bad BBC, or a bad cable. It's going to be tough to isolate the problem, because if you just swap the BBC's with each other, you will still see a problem on one tuner and not on the other, but you really don't have any way to verify which tuner you are using at any given time. Do NOT reset your HR20 during these checks.

Try labelling both coax (so you can tell them apart), and both BBC's (so you can tell them apart). Then disconnect the coax and bbc from Sat 2 input so you only have one connected. Try going to channel 247. If it works, you are on tuner one. Then go to channel 265, it shouldn't work. If 247 doesn't work, then 265 should. (Every time you change channels, you swap tuners.) So verify that every other time you change channels you get a good signal/picture on an mpeg4 channel.

Now swap the BBC's, but keep the same coax. Leave it connected to Sat 1 in. Then repeat the test. If you get an mpeg4 channel every other channel change, you've got a good BBC. If you can't get an mpeg4 channel, you've got a bad BBC.

If both BBC's check good this way, then swap the coax to verify the second coax works. Same thing, hook it up to Sat 1 input using a BBC and check mpeg4 channels. Every other time you change channels, it should work.

Keep track of what does, and what does not, work.

Then hook everything back up the way it was originally and check again. If everything worked okay up to now, and it doesn't work now, you might have a bad tuner in your HR20. If you identified a bad BBC, or a bad coax in your previous checks, then whichever tuner that is connected to should still show a problem.

Before coming to any final conclusions, get the dish alignment peaked.

Carl

[kaz]

take a look at this thread, it has links to many other related threads (and now this one): http://www.dbstalk.com/showthread.php?t=103228

This problem can range from failing bbc, bad lnb, bad cable, rusted connector, bad switch, lack of power to the lnb, etc. That other thread has some good link w/ threads that have a lot of debugging info and tricks to help you out. good luck.

(sorry for the formletter typa post, too many threads on the same topic to be creative anymore)

[machavez00]

I'm having issues as well. Tuner two keeps giving 0's for all transponders, then they are back. I am going to swith BBC's and see if the problem moves to tuner 1

[jatt]

Thank you to everyone for their help.

> 1. Proper wiring from dish to receiver. No splitters. If you have multiswitch, it's a WB68.

This might be it. I don't have a WB68. I have an Aspen Eagle D2100LX Diplixer.

Is there a way around this without having a Directv moron come out and waste three more hours of my life?

Thank you again.