Installer Here What A Joke

[Skins Fan]

After waiting 2 weeks to get my AT9 (defective LNB) replaced with a Slimline. The installer shows up with an order to replace the AT9 with a 3 LNB dish. NOOOOO! don't
think so! Installer seems like a nice guy but it is hard for me to understand him, I'll let it go at that. I called *D and the guy at the other end kind of was putting the blame on the installer. I put the installer on the phone but they were having a communications problem (hint: the installer was not hispanic, America is a land of opportunity). Short story is the installer is coming back tomorrow. I am not to confident in the installer's knowledge of the HD / 103/99 /proper alignment thing. He wanted to see my signal on the 119. He saw a "0" on one of the transponders that normally is "0" and said "aha, that is why you don't get your HD! I told him I get all of my HD and he exclaimed NO! you need that 119 transponder. So, I showed him all of my HD including the new HD. I went through the sat test for him and showed him the 103b signals, the 99, the BBC test, etc. He had a blank look on his face. Really, I figure if he indeed can bring a dish and get it aligned with the 101 & 119, I can do the rest. I guess it would be confusing for him if my complaint was intermittent rec of 103b and it just happens to be working now.

[axl]

heh sounds like you are well on your way and definately know a lot more than your installer knew this morning. good luck! there are plenty of people here to hel p if you need help getting that dish alligned after they replace it.

[chopperjc]

Call the installation company direct. Explain problems and concerns. Do not "hope" everything get communicated. Then request another installer.

[m0ondoggy]

Agreed, call the installation company and request another installer. Ask them why their installers haven't been trained on a dish configuration that's been out for over a year.

[GOSKINS]

This is completely off topic..but, HOW BOUT THOSE REDSKINS!!!

[CableSux]

It was an easy game for the Redskins... Detroit sent impostors... just like the HSP sent a fake installer to Skins Fan's house. :D

[chopperjc]

This is completely off topic..but, HOW BOUT THOSE REDSKINS!!!


Hail to the Redskins............ Actually a Bears fan but I had them yesterday (for entertainment pouposes only of course:D ) Had a roomate in the Army big Redskins fan learned the song from him.

[Skins Fan]

Hey the guy has a white truck with *D on it. Last year when they came to install, the guy showed up in a muddy, beat-up pickup with his wife, breastfeeding a baby and two small ones in the back seat. I will let him come out tomorrow and see what happens. At this point I don't think he can do much harm that I can't fix.

[Skins Fan]

Oh Yeh!

Skins put the wood to um!

[Skins Fan]

My 2nd day of waiting (yesterday) was a "no show". As late as 6pm even the regular D representative could not get the local installations (Avanced Technologies) people on the phone. She was getting very frustrated at the long wait and music in our ears. I told her this is what the customer puts up with all of the time. All she could do was to keep apologizing. I had to stop the fiasco to catch an appointment I could not miss. So, in ten minutes my quest for a "trouble fix" continues. I kept telling them this is not a new install, it is in response to a trouble report. Why don't you fix your problems first before you put in new services? Of course I already know the answer. If I can get the new dish installed first, I will then call retention and get my blood pressure up there.

[GOSKINS]

Thats who did my install when I was in MD. I'm pretty sure they have to be one of the worst install companies, I have ever dealt with. Well it wasnt even an install, it was a HD upgrade...I wont bore you with the details, but lets just say that I ended up getting back the $99 lease fee for both of my H20 receivers.

[mchaney]

Thats who did my install when I was in MD. I'm pretty sure they have to be one of the worst install companies,

I think Mastec in Florida would give you a good run for your money on that one! :D

Mike

[axl]

Mastec in Virginia would do the same! :)