HBO timers not recording

[Lethargic]

My 622 keeps having problems with timers on HBO. Not movies or specials, but only for series. The timers don't get deleted, they're still there, but they never recognize any episodes, new or old, they just sit there blank. No other channel does this and nothing else on HBO does this. Anybody else had this happen? Been like this a couple weeks. Are they crazy, they expect me to remember how to record manually??

[Ron Barry]

Hmmm Need more info...

1) What Channel are you recording. What is the series you are seeing this with.
2) What type of timer are you using?
3) Have you tried a power cord reset. Pull the power, count to 10, and plug it back in.
4) Do you have locks enabled? if so what are you locks?
5) What do you see when you go into the timer and it list the timer events. Do you not see any timer events for the show?

[Lethargic]

Hmmm Need more info...

1) What Channel are you recording. What is the series you are seeing this with.
2) What type of timer are you using?
3) Have you tried a power cord reset. Pull the power, count to 10, and plug it back in.
4) Do you have locks enabled? if so what are you locks?
5) What do you see when you go into the timer and it list the timer events. Do you not see any timer events for the show?

1. It's done it on both HBO HD channels. The one in the 9000s and the one in the 300s. Happens with the shows "Five Days" and "Tell Me You Love Me".
2. Normal ol' "record new episodes" kind.
3. No. I don't do anything before talking to people smarter than me first. I also wanted to make sure it's just my problem.
4. No.
5. The timer is listed like normal but when you select it to see all the episodes coming up, none of the episodes are listed even though there should be a few there thanks to all the replays and of course new episodes. Every time I set a new one, it records that week's new episode and then right after that, it goes blank again.

[Ron Barry]

First thing I would do is a soft reboot. Hold finger on power button for 10 seconds and let it reboot. If that does not get things back right, try a power cord reset. If it is still happening then someone can create the same thing on their box and see if it exhibits the same behavior. If it does.. Good sign it is a bug.

[Schizm]

I've had the same problem with "Tell Me You Love Me" both on 300 and 9456, new and all. I went so far as to look at the schedule & they show up blank after the first selected episode is recorded.

Figured a soft boot wasn't necessary b/c the schedule seems hosed. I'll give is a shot too.

[Ron Barry]

Figured a soft boot wasn't necessary b/c the schedule seems hosed. I'll give is a shot too.

What do you mean by scheduled seeme hosed? When you do a search for these events are they showing up in the search? Also... have you tried using a all timer and what does that produce in terms if listings?

[rkafoury]

I also had the same issue this last weekend (Sunday) for "Curb your enthusiasm" and "Tell me you Love me". If I look back at my timers for Sunday I don't see either of these listed, even as skipped. However I do see the same episodes of the program listed during the week such as tonight, but it is listed as skipped because it's not considered "New". I haven't had this problem before.

[casolorz]

My 622 keeps having problems with timers on HBO. Not movies or specials, but only for series. The timers don't get deleted, they're still there, but they never recognize any episodes, new or old, they just sit there blank. No other channel does this and nothing else on HBO does this. Anybody else had this happen? Been like this a couple weeks. Are they crazy, they expect me to remember how to record manually??


I am pretty sure that almost happened to me with Curb Your Enthusiasm for the episode last week.
I saw that it wasn't going to record it but since I read the description and the episode didn't sound like something I had watched I went ahead and recorded it.

[Ron Barry]

Hmm Wonder if we are starting to form a pattern here. Lethargic are you seeing any timer events for your shows in your current timer list.

[Schizm]

What do you mean by scheduled seeme hosed? When you do a search for these events are they showing up in the search? Also... have you tried using a all timer and what does that produce in terms if listings?

I go through the guide and select the Sunday showing, choose reoccurring timer, All, the one show I use to create the timer will record but no others (Monday night). If I look at either All or New's schedule they both are empty. Nothing shows as skipped in the history. If I advanced the guide to the next showing there is not an icon showing tuner or skip.

I've used the repeat nights to create this reoccurring timer too, but no avail.

[Rob Glasser]

I'm having the same problem with HBO-HD, but not HBO SD channels. I think there is some corruption in the HBO-HD guide data and it's not recognizing the series. I'm hoping that Dish or the guide data provider will pick up on this soon as correct it.

[Stewart Vernon]

I think it is the guide data too. I posted in another thread about noticing a problem with my American Beauty timer I defined last week for airing later this week.

At one point over the weekend I saw the timer was no longer indicated on my EPG BUT the timer itself was still in my timer list. I defined a new timer for the same movie on HBOHD, and then had duplicate defined timers without conflict... so I deleted the old one that wasn't showing up in the EPG and last I checked my new one was still valid.

[Lethargic]

Ooh, I think I'm not alone. Yay.

[Ron Barry]

I took a look at the guide data for a couple of mentioned channels and I did not see anything unusual about it. I created a few timers for those shows and I get timer events listed. I will monitor them and see if anything happens on my end. If someone gets this to happen. Do a search for the show and take a look at the episode id and episode number. See if they match up? One possibility I can see is that the episode id is being corrupted.

[Stewart Vernon]

Ron,

I haven't had any problems with new timers created, even on HBO. The problem I had was with a timer from about a week ago (as soon as this Thursday showed up in the 9-day guide last week I defined a few timers). Sometime around the weekend is when I saw the HBO timer problem on my end.

I'm curious if the timer problem, and possible corrupt guide data didn't coincide with the enabling of the preview showroom HBO channels... and then the guide was corrected later but some of us had defined timers based on incorrect EPG data and some folks noticed (like me) and created replacement timers that are still good... while others didn't notice and their events were missed.

[Rob Glasser]

Let me clarify what I noticed when my Curb Your Enthusiasm timer was missed.

After seeing it didn't record I looked in the guide and noticed that the all the show data, series, episode, and date info was 0 while the same show on HBO-E and HBO-W had valid data. When I then went to my timer and tried to look at why it was skipped it didn't show that this program anywhere in the guide. i.e. everything was completely blank. When I looked at the events in the guide they didn't show the skip icon or anything it was like a timer didn't even exist. I then setup a whole new timer for Curb and that worked, it was setup to record the episode on it's next rerun and showed skip for the others, based on it being a duplicate event.

I then looked through the guide at random shows and on HBO-HD every single thing, movie, series, etc ... was showing zero data for series, episode, and original air date. Where as the SD counterparts had valid data. Definitely HBO-HD guide corruption.

I'm guessing that all timers setup before this corruption started to fail because of the series data changing, making the DVR think it was a different show. The new timer worked because it was based on that show name with the new series data of zero.

I haven't checked recently to see if valid data is back on there but it would seem this lack of data was the root cause.

[sNEIRBO]

I also had the same issue this last weekend (Sunday) for "Curb your enthusiasm" and "Tell me you Love me". If I look back at my timers for Sunday I don't see either of these listed, even as skipped. However I do see the same episodes of the program listed during the week such as tonight, but it is listed as skipped because it's not considered "New". I haven't had this problem before.

I had to do the same with with "Curb Your Enthusiasm" on Sunday. During a commercial break on one of the Football games, I checked to see what was recording for the night - Curb didn't show up. It fired last week and the couple of weeks before without a problem, but this weekend it wasn't going to record. I read the description, the description even said "NEW" at the end, but it wasn't going to record. I checked the timer and it wasn't showing up as a skip - just blank like there wasn't even a show called Curb Your Enthusiasm on that night. I went into the guide and added a "One Time" timer to catch it on Sunday and went back to the game.

I just checked to see if it was going to record this Sunday, and it is showing as recording a new episode called "The Rat Dog".

BTW - I'm glad I did set up that one time timer for Sunday - watching Larry turn that Limo around made me laugh!

EDIT - I just read Ron's post above. When I checked the show description for Curb on Sunday (10/7) I read it off of HBO-HD (9456) and I set up the one time timer off of that channel via the guide. The data was there on my guide, the timer just wasn't picking it up. I know the recordings don't go off of the description we read, but off of some hidden character set that the recorder reads and recognizes. If that data set was empty - I wouldn't know. But I do know that the description as seen on the guide was there on Sunday afternoon. I did not delete my series timer, and it is now picking up the recording for Curb this Sunday (10/14).

[Rob Glasser]

My old timer is now back in business and the new timer is showing blank. Looking at the guide data it looks like it's good again with valid series, episode, and date data.

[Lethargic]

My guide data was never wrong. It always had proper episode number and everything, that is how I knew there was a problem. When I saw the timer empty of episodes, I figured the show was over. Then I checked the guide and saw it WAS still coming on and it was episode 4, checked the ones I had, I had 1, 2 and 3. That's when I knew it was a problem and had to record it myself. Mine never had the all zeros thing. And last time I checked, mine is still screwing up the timers.

[Ron Barry]

Delete the timer and recreate it.. I would then monitor it to see if that fixes it. It is possible, given others are seeing the corrupted data that it effected your timer in some way. Would be curious if after you recreate it if things return to normal.

[Stewart Vernon]

For the record, my American Beauty timer did fire tonight (the new one and not the original one that looked funny last week). Almost missed the end of the movie though, as I had set 3 mins end padding time (the default) but noticed the movie ended about 35 seconds before the timer stopped. Looks like the time information for the show was not right in the EPG or something, but at least it caught the whole movie.