dengland
10-20-07, 12:40 PM
I had a problem with an install this morning. What I thought would be an easy job for the tech swapping an HR20 for an HR10 turned into an adventure. I already had working HR20-100 installed in another room, so I figured everything outside must be squared away.
The tech brought in a refurbished HR20-700. No MPEG4 HD. He reboots an does a SW update. He activates the receiver and has a 721 error when he tries a second channel. Must be a bad cable, so he hooks up another cable to the Z68s outsides (I have 2 cascaded supplying 10 lines). No change.
I offer to get the HR20-100 and the BBC from the other room. He hooks that up using the BBCs that he had been using, and has a 721 error on tuner two. He reinstalls the HR20-700. No joy. He swaps one of BBCs and there is no change. He says the problem is with my multiswitch, and that I need to call DTV and request a service call and to request a 6x16. I sucessfully reinstall the HR20-100 in the back bedroom (one original BBC and one new one) and verify everything works while he fiddles in the Living room with the HR20-700. He reboots the HR20-700 again and says it is working (I was not watching close enough to see if he was going between two HD MPEG 4 channels). He says D may be having intermittent problems. He obviously want to leave. Says if I have more problems to call D. He leaves the house.
I change to another HD MPEG4 channel ... 721 error on tuner two. I run out and catch him in the truck and tell him what I found. He says that he has done all he can, and I need a service call.
Not convinced that everything has been tried, I swap cables on the back of the receiver. It sits on aquiring quide data. I get the 2nd known good BBC off of the HR20-100 in the back bedroom and install it on the HR20-700. The HR20-700 works fine. I think, OK bad BBC and poor troubleshooting on the tech's part.
Just to verify the BBC is bad, I install it on the HR20-100...and it works!
RIDDLE: Why would the the BBC work on one reciever and not the other? It is working to the receiver that has a 50' longer cable run. All the BBCs are Version 2's.
The tech brought in a refurbished HR20-700. No MPEG4 HD. He reboots an does a SW update. He activates the receiver and has a 721 error when he tries a second channel. Must be a bad cable, so he hooks up another cable to the Z68s outsides (I have 2 cascaded supplying 10 lines). No change.
I offer to get the HR20-100 and the BBC from the other room. He hooks that up using the BBCs that he had been using, and has a 721 error on tuner two. He reinstalls the HR20-700. No joy. He swaps one of BBCs and there is no change. He says the problem is with my multiswitch, and that I need to call DTV and request a service call and to request a 6x16. I sucessfully reinstall the HR20-100 in the back bedroom (one original BBC and one new one) and verify everything works while he fiddles in the Living room with the HR20-700. He reboots the HR20-700 again and says it is working (I was not watching close enough to see if he was going between two HD MPEG 4 channels). He says D may be having intermittent problems. He obviously want to leave. Says if I have more problems to call D. He leaves the house.
I change to another HD MPEG4 channel ... 721 error on tuner two. I run out and catch him in the truck and tell him what I found. He says that he has done all he can, and I need a service call.
Not convinced that everything has been tried, I swap cables on the back of the receiver. It sits on aquiring quide data. I get the 2nd known good BBC off of the HR20-100 in the back bedroom and install it on the HR20-700. The HR20-700 works fine. I think, OK bad BBC and poor troubleshooting on the tech's part.
Just to verify the BBC is bad, I install it on the HR20-100...and it works!
RIDDLE: Why would the the BBC work on one reciever and not the other? It is working to the receiver that has a 50' longer cable run. All the BBCs are Version 2's.