binkatl
10-21-07, 11:59 PM
I ran into a problem today with my month-old satellite installation, and it's made me wonder whether or not the installer fulfilled his responsibilities in terms of securing the cables properly on the outside of my house.
Ok, so I'll just come out and say it. I ran over the satellite cable with the lawnmower. Doh.
The dish is mounted on the roof near the front of my house, and the cable runs down the side of the house near the front to ground level, then travels along the side of the house to the back, where the cables enter the basement. So for the entire length of the cable run from front to back of the house, the installer simply laid the cable down in the grass, resting against the house. He didn't secure it in any way, so in a few spots, it was actually protruding away from the house into the grass.
The lawnmower didn't actually cut the cable, but it did skim it and in one spot, it shredded the plastic outer shell and the copper inner cable is exposed for about a half inch. I haven't noticed any decreased signal strengths, but I'm sure that rain will cause problems eventually.
This was an "official" D* installation (Mastec, specifically).
So, my question is this: is this my fault, or the installer's fault for not securing the cables properly? I have the protection plan, but I wanted to have some information before I called D* to tell them what happened. Or I can just wait and see what happens, and eventually call them if/when my signals start to degrade.
Any suggestions?
Ok, so I'll just come out and say it. I ran over the satellite cable with the lawnmower. Doh.
The dish is mounted on the roof near the front of my house, and the cable runs down the side of the house near the front to ground level, then travels along the side of the house to the back, where the cables enter the basement. So for the entire length of the cable run from front to back of the house, the installer simply laid the cable down in the grass, resting against the house. He didn't secure it in any way, so in a few spots, it was actually protruding away from the house into the grass.
The lawnmower didn't actually cut the cable, but it did skim it and in one spot, it shredded the plastic outer shell and the copper inner cable is exposed for about a half inch. I haven't noticed any decreased signal strengths, but I'm sure that rain will cause problems eventually.
This was an "official" D* installation (Mastec, specifically).
So, my question is this: is this my fault, or the installer's fault for not securing the cables properly? I have the protection plan, but I wanted to have some information before I called D* to tell them what happened. Or I can just wait and see what happens, and eventually call them if/when my signals start to degrade.
Any suggestions?