nomar116
10-23-07, 10:50 PM
Ok, so I just spent about 1.5 hrs on the phone w/ D* and Brewster trying to straighten my install out and didn't get very far... Can anyone provide some help...
The installer came out just over 2 weeks ago. He was installing a two room system with HR20. I'm a renter so I didn't want to put the dish ON the house. The main ground is on the NE corner of a single story house. When the installer arrived I immediately took him towards the backyard saying plainly I wanted the dish put there (south backyard with a clear view). The installer refused, he stated that Brewster would be by to "inspect" the install and that a dish there wouldn't be up to code because he could not ground it properly. Instead, I settled on installing the dish in the NE corner, nearer the ground, in our FRONT yard. At over 10 feet out from the front wall, looking back over the roof the install is VERY obnoxious (I've driven around the neighborhood to see that no one elses' dish is quite as tacky as ours and am a little embarassed). He also misled me about my HD local channels (not available), never offering an antenna, and failed to hook up a second line to my DVR b/c I have a "planters shelf" in the living room.
Well a QA inspector came by TODAY and knocked on our door. Apparently he thinks the install could have been done better (and they've had other problems with my first installer). He walked around the backyard and stated nstalling anywhere back there should NOT BE A PROBLEM. He also insisted on fixing the DVR issue as well. The whole time I was actually at work so this inspector was talking to a FRIEND OF MINE.
So I came home to learn of this and immediately got on the phone. At first no one knew what was going on, then I final tracked down the supervisor (through a disbatcher, of course). At one point during my convos I had both the Brewster disbatch and QA guy claiming that the dish could be relocated but ONLY if I had D* cut a work order! After a very, very laborous adventure on the phone, and several exchanged phone calls between disbatchers and D* people, I finally managed a conference call between D* and the local Brewster installers. (FOR THE RECORD, D* DID AN AMAZING JOB TO SEE THAT I WAS MADE HAPPY ON THIS DEAL).
Well in this conference call the Brewster representative claimed to be talking to both my original Tech and a Supervisor in the background. Turns out no one knows what they're talking about; One tech says it can't be done, another says it can. I have a supervisor coming out on Saturday to have a final say.
So can you all please help!!?? It would mean the world.
Can the dish be installed in the backyard, about 30-50 feet from the main ground? I have been told by my "friend" that running #4 copper (?) as a ground would make this no problem. But by the end of the convo Brewster was claiming they "don't do that." It sure seems to me that they should be willing to find a way. And should I let them run a second line to the DVR? As a renter I feel compelled to just "wait it out" for the SWM. After 1.5 hours on the phone I hope I can make something of this and I didn't just waste my time...
Thanks.
Paul
The installer came out just over 2 weeks ago. He was installing a two room system with HR20. I'm a renter so I didn't want to put the dish ON the house. The main ground is on the NE corner of a single story house. When the installer arrived I immediately took him towards the backyard saying plainly I wanted the dish put there (south backyard with a clear view). The installer refused, he stated that Brewster would be by to "inspect" the install and that a dish there wouldn't be up to code because he could not ground it properly. Instead, I settled on installing the dish in the NE corner, nearer the ground, in our FRONT yard. At over 10 feet out from the front wall, looking back over the roof the install is VERY obnoxious (I've driven around the neighborhood to see that no one elses' dish is quite as tacky as ours and am a little embarassed). He also misled me about my HD local channels (not available), never offering an antenna, and failed to hook up a second line to my DVR b/c I have a "planters shelf" in the living room.
Well a QA inspector came by TODAY and knocked on our door. Apparently he thinks the install could have been done better (and they've had other problems with my first installer). He walked around the backyard and stated nstalling anywhere back there should NOT BE A PROBLEM. He also insisted on fixing the DVR issue as well. The whole time I was actually at work so this inspector was talking to a FRIEND OF MINE.
So I came home to learn of this and immediately got on the phone. At first no one knew what was going on, then I final tracked down the supervisor (through a disbatcher, of course). At one point during my convos I had both the Brewster disbatch and QA guy claiming that the dish could be relocated but ONLY if I had D* cut a work order! After a very, very laborous adventure on the phone, and several exchanged phone calls between disbatchers and D* people, I finally managed a conference call between D* and the local Brewster installers. (FOR THE RECORD, D* DID AN AMAZING JOB TO SEE THAT I WAS MADE HAPPY ON THIS DEAL).
Well in this conference call the Brewster representative claimed to be talking to both my original Tech and a Supervisor in the background. Turns out no one knows what they're talking about; One tech says it can't be done, another says it can. I have a supervisor coming out on Saturday to have a final say.
So can you all please help!!?? It would mean the world.
Can the dish be installed in the backyard, about 30-50 feet from the main ground? I have been told by my "friend" that running #4 copper (?) as a ground would make this no problem. But by the end of the convo Brewster was claiming they "don't do that." It sure seems to me that they should be willing to find a way. And should I let them run a second line to the DVR? As a renter I feel compelled to just "wait it out" for the SWM. After 1.5 hours on the phone I hope I can make something of this and I didn't just waste my time...
Thanks.
Paul