SharkZilla
10-24-07, 03:40 PM
I am a bit baffled about what needs to happen. I have been a Directv customer since 2000, and have never had HD service. I currently have 3 Directv with Tivo receivers. I called retention and was able to get 2 HDDVR's and a new dish for $199 (which was good enough for me).
So the guy who puts the order in says that he needs to make two separate orders in. I will have to wait a week for install (which was today). The installer shows up and he says that he has one HD DVR and he shows me the work order. He calls the office and they say "tough luck."
I call Directv and get hung up on. Then I call back and talk to somebody else. They transfer me without saying they are doing it. The person I talk to says I am pretty much out of luck unless I want him to just install half of the stuff now, and then take ANOTHER day off to get somebody else to come back. I said I'd rather have it done all at once because I will need to take yet another day off of work, and I'd rather just get it all done and make sure it is done right, than to do half today and hope they show up to do another half on another day.
She tells me that is basically impossible. She also says to send the installer away. She is willing to make it up to me for sitting here for 5 hours (installer was an hour late) by giving me 3 free months of Showtime. I was just baffled. All I wanted was to get my stuff installed. I wasn't asking for free Showtime (I have no interest in it).
I was told that somebody would probably call me in a few days and try to work the whole thing out. I was a bit confused, so I called back and talked to somebody and they claim that I was not to receive 2 HD-DVR's, but rather an HD-DVR and a regular HD receiver. If I wanted another DVR it would be an additional $299. I am looking right at my order, and it most definitely says $199 for 2 HD-DVR's. Apparently since the guy put in two orders originally with the same install time, Directv canceled the install on one, which is why half of my equipment wasn't here.
The guy I was talking to me put me "on hold" and hung up on me. That was the second time I've been hung up on. It is really frustrating as I am attempting to give Directv my money for equipment and service, and apparently they want neither and can't even figure out what they've done.
I am just wondering if this is normally how a problem like this is resolved. I don't really understand what I need to do to get this resolved, and apparently neither does anybody at Directv. I just want to be able to watch some HDTV and continue being a Directv customer, but they are making it extremely difficult to do so.
So the guy who puts the order in says that he needs to make two separate orders in. I will have to wait a week for install (which was today). The installer shows up and he says that he has one HD DVR and he shows me the work order. He calls the office and they say "tough luck."
I call Directv and get hung up on. Then I call back and talk to somebody else. They transfer me without saying they are doing it. The person I talk to says I am pretty much out of luck unless I want him to just install half of the stuff now, and then take ANOTHER day off to get somebody else to come back. I said I'd rather have it done all at once because I will need to take yet another day off of work, and I'd rather just get it all done and make sure it is done right, than to do half today and hope they show up to do another half on another day.
She tells me that is basically impossible. She also says to send the installer away. She is willing to make it up to me for sitting here for 5 hours (installer was an hour late) by giving me 3 free months of Showtime. I was just baffled. All I wanted was to get my stuff installed. I wasn't asking for free Showtime (I have no interest in it).
I was told that somebody would probably call me in a few days and try to work the whole thing out. I was a bit confused, so I called back and talked to somebody and they claim that I was not to receive 2 HD-DVR's, but rather an HD-DVR and a regular HD receiver. If I wanted another DVR it would be an additional $299. I am looking right at my order, and it most definitely says $199 for 2 HD-DVR's. Apparently since the guy put in two orders originally with the same install time, Directv canceled the install on one, which is why half of my equipment wasn't here.
The guy I was talking to me put me "on hold" and hung up on me. That was the second time I've been hung up on. It is really frustrating as I am attempting to give Directv my money for equipment and service, and apparently they want neither and can't even figure out what they've done.
I am just wondering if this is normally how a problem like this is resolved. I don't really understand what I need to do to get this resolved, and apparently neither does anybody at Directv. I just want to be able to watch some HDTV and continue being a Directv customer, but they are making it extremely difficult to do so.