Program Guide DOwnload Problem

[RP2389]

I just installed my PVR 721 last week. I am using my existing Dish 300 Dish using satellite 119.

Problem is I cannot get a program Guide downloaded unless I remove the Smart Card and re-insert it. I then only get 48 hours program guide.

Customer support said I need to get the 500 Dish to automatically get the program guide downloaded daily but I don't know if that is true.

Help pleaese ! I don't feel I should have to remove the card every day to get a program guide. I thought I was supposed to get 7 days program guide.

Thanks...Ron in Anaheim

[Nordug]

I believe the 9 day guide is only available on 110.

[RP2389]

I was told that I cannot get 110 with my older Dish,,,only 119.

I would be satisfied with a 2 day Guide (I Guess?) if it was just downloaded automatically without me hgaving to reboot.

Ron

[Geronimo]

You have to either get a second dish or a DISH 500.

[marshalk]

Curious, I only have 119 as I can not "see" 110 from where I am in Alaska. While I do get some "no information" periodically I generally get the short guide every day. I do not have to reboot at all.

[greylar]

I get only 119 and was fine with the 2 day guide but now it seems that doesn't download unless I do a reboot. BTW you don't have to pull the card to do a reboot, just hold the power button on the unit for about 7 seconds. I think this is the better way of doing it. There is no rish of damaging the card over time.

Greylar

[marshalk]

I wonder if this is somehow related to the compression of the program guide data that Scott alluded to some time ago.

[JimW396]

I am experiencing the same problem. I only see 119 and the 2 day guide does not download anymore unless I do a reboot. It seems to have started about the time of the 1.08 update. There was no problem before then.

Jim

[marshalk]

I agree this problem cropped up after the 1.08 update. Of course if they would just put the EPG on 119 (in addition to 110) this problem would go away.

[greylar]

I basically don't have a guide unless I reboot. Yea yea I know buy a dish 500.

 

Greylar

[P Smith]

If you guys could do a little handwork, you could buy second LNBF and SW21, tie by plastic straps the second LNB to existing and get the 110 sat ! It's easy and will take same time what you spent reading and posting here. :)

[marshalk]

Except of course for those of us who can not "see" 110. The real solution is for dish to put the EPG data on 119 in addition to 110.

[Bob Haller]

Did the latest 721 software cause yet another bug? No guide loading?

I shake head in dispair, this reminds me so much of the ??

Its likely that all E beta testers have both slots and this wouldnt ever see this:(

[Bob Haller]

I am looking for her contact info that WAS laying right on my desk, will get back to you.

[johnsmith22]

I agree, not everyone is fortunate enough to be able to get 110, It would be so good if Dish could put the extended guide on 119, there must be a bit of space for it somewhere!

[duncan42]

:shrug:

Yup - I have just had the same experience this morning. The Dish Network advanced tech said that my PVR 721 vendor should have told me that I would need to be able to 'see' the 110 sat, but probably just assumed that I already could. He also told me that they are moving the extended guide for Dish Player recorders to 110, which would have annoyed the heck out of me even if I had not upgraded to the PVR 721.

I tried to negotiate with Dish customer service that they send me the Dish 500 and all necessary switches free of charge, given that I am a long standing customer blah, blah - but I would have had to have signed up to the top 150 (which I don't watch) for one year and paid for the switches myself. So, this morning I downgraded my programming to locals and TV5 only in protest ;)

Now, not only can I not get the extended guide with my PVR721 but I actually only get 1 hours worth of guide, then 'No Information'. I am hoping that this is a temporary bug - does anybody know?

Otherwise I love my PVR 721 (and long live Dish customer service!) 

[marshalk]

I find I have to to a re-boot (hold the front panel power switch down till it boots) to get it to reload the guide data. This then gets you about 2.5 days worth of guide. A hassle and a new bug that was not there before L107.