Anybody have the email for the VP of DishNetwork

[wildzeke]

Does anybody know the email for the VP of DishNetwork. I want to write to them and complain about the service of DishNetwork. I have had the Dishplayer since Jan 2001 and it has been nothing but problems. I called today to upgrade to the 508 on thier promotional deal. But they would not give me a price break because I had already purchased a 501 last summer. I explained to them that I deserved better because of all the problems I am having. But they would not give me any price break on the unit. All I want to do is get rid of the Dishplayer and move on to the 508.

[MrAkai]

send email to ceo@echostar.com they'll hopefully get back to you asap (less than 24 hours when I griped at them)

[lonnman]

Fill out a complaint to the Attorney General in Colorado online (sorry don't have link). I did this based on my DP 7200 last March, and a DISH special department called me and offered the 508 at there $199 price w/1 year commitment. I told them I needed a better offer, and stated my case of the last 10 months of nothing of problems, so $100 bucks of PTV, plus the $50 bucks for the extra reciever for a grand total of $150, and told her I would pay the remaining $50. She said she couldn't do that and I said goodbye. She called me back about 4 hours later and said she could now do that and I signed up.

I have heard of other people getting them for free and every where in-between.

Good Luck

Jeff

[Bob Haller]

Dish has a SERIOUS customer satisfaction problem. Try e mailing sky reports with your story. After ignoring my mail I sent sky the Story and the CEO address called me right away. I have TRIED thru various methods to get the message to managemeyt that they have a big problem. I dont know if Charlie has heard about it but he MUST! We are a example of a big problem that will impact their bottom line. I think customer service is clueless about whats going on.

Its sad that a company that tried so hard and got so many customers by referral is destroying all the good will they had left.

I told my dad who is 74 to buy Direct, he could never deal with the buggy receivers, and unfortunateky I DONT just mean the dippy DPs.

[wildzeke]

I sent the email and got a call the next day. After reviewing my account and seeing I was a valuable customer, I was offered the 501 for $199 and free shipping. So this issue is settled for me. Thanks.

[lonnman]

wildzeke,

My problem with the $199 offer was it is the same generic special they were running for anyone. I went through a lot of problems with my dishplayer and dish almost lost me as a customer because of it. If the CSR didn't call me back I was ready to pull the plug on a couple of DirecTivo's.

Jeff

[jeffcarp]

Originally posted by Bob Haller
Dish has a SERIOUS customer satisfaction problem. Try e mailing sky reports with your story. After ignoring my mail I sent sky the Story and the CEO address called me right away. I have TRIED thru various methods to get the message to managemeyt that they have a big problem. I dont know if Charlie has heard about it but he MUST! We are a example of a big problem that will impact their bottom line. I think customer service is clueless about whats going on.

Its sad that a company that tried so hard and got so many customers by referral is destroying all the good will they had left.

I told my dad who is 74 to buy Direct, he could never deal with the buggy receivers, and unfortunateky I DONT just mean the dippy DPs. How do you know that Dish has a "serious customer satisfaction problem?" Because you and a few hundred people on the Internet complain about them? If they HAD a serious customer satisfaction problem, they wouldn't be adding new customers at the rate they are, and their churn rate would be terrible. Neither of those things are happening. Wronging you doesn't mean that they are wronging the rest of the world.