TiVo question...

[dmurphy]

All -

After having some issues with my account (My DVR Lifetime subscription went missing after a receiver replacement), the CSR I spoke with finally got the DVR Lifetime reattached to my account.

Good.

In the process, she managed to put my two remaining TiVos in a state where they require activation. This normally isn't a problem -- force a call, and we're in like Flynn. Live TV and playback of existing programs works, but it won't record.

The problem is that the two remaining TiVo's (1x GXCEBOT and 1x SD-DVR40) I have are both experiencing modem issues. One won't dial at all, and the other one picks up the phone, dials, and never connects to anything -- not even the test call, or the 1-800# call. It just comes back and says "no answer".

Eek.

So - any suggestions on how to get them activated, or should I just have them replaced?

If it's possible to (easily) get them working again, great. If not, I'll get 'em replaced.

(Note: easily does not include recovering an image to the HD.)

[LI-SVT]

I think Weaknees has replacement modems. Check out their hardware trouble shooting forums.

[Thaedron]

I assume that you've ruled out the obvious...

-Your phone line is in normal working order and you can both dial out and receive calls
-Phone line isn't currently in use while testing the Tivos
-Unplug all other phones/modems in the house to see if that gets things working, then plug them back in one at a time to confirm which is the offending device

Also, by chance were any of the phone setup configurations changed recently, I'm thinking of the "listen on the line to determine if phone is in use" setting (sorry, not sure of exact wording, relying on memory).

[spdracr]

If you have DSL make sure you have the filters installed.