Timer Not Working Right

[smackboy1]

Has anybody else had this problem?

I've been using a Timer to record "Ramsay's Kitchen Nightmares" on BBC America, but the timer doesn't pick up all the shows. Depending which show time in the guide I use to set up the timer, it will record different episodes of the show, so in order to all the future shows, I have to set up multiple Timers. It's set to record "All".

I've only noticed this with "Ramsay's Kitchen Nightmares", but I suppose it could be happening with other shows. What gives?

[Rob Glasser]

It sounds like it may be more of a guide data issue. You should check the different entries in the guide. Are the show titles exactly the same, letter for letter? Also check the episode number and original air date to make sure everything looks good. Even if this all matches up correctly if the series ID between the different shows (not visible in normal software) is different between shows the DVR will think it's 2 different shows not just different episodes.

With an All timer the only things that should be skipped are shows that either a) already exist in your DVR or b) are listed as already having been recorded or set to be recorded in your DVR's schedule.

The last time I had to setup multiple timers for the same show it was bad guide data, and it spanned all my DVRs not just one of them.

[Kent Taylor]

It sounds like it may be more of a guide data issue. You should check the different entries in the guide. Are the show titles exactly the same, letter for letter? Also check the episode number and original air date to make sure everything looks good. Even if this all matches up correctly if the series ID between the different shows (not visible in normal software) is different between shows the DVR will think it's 2 different shows not just different episodes.

With an All timer the only things that should be skipped are shows that either a) already exist in your DVR or b) are listed as already having been recorded or set to be recorded in your DVR's schedule.

The last time I had to setup multiple timers for the same show it was bad guide data, and it spanned all my DVRs not just one of them.

Seems like the EPG data has been messed up for a while. Things that are set to record "New" now record random episodes. This is especially evident on USA network and probably others as well. TV Guide and/or Tribune may be the problem?

[Henry]

Yup. Had the same problem with my Ramsey timer. Best I can figure is that the guide info is not complete. There is a Ransey's Kitchen Nightnares and a Ramsey's Kitchen Nightmares - Revisited. - or someting like that. Too much hassle keeping up. Deleted timers.

[wje]

Yes, I've also noticed a number of guide data issues recently - new episodes not recording, old episodes showing up as new, etc. Perhaps E* should look into a new data provider. Hmm.... didn't they switch not too long ago from TV Guide to Tribune? Maybe that's the problem.

[SaltiDawg]

Yup. Had the same problem with my Ramsey timer. Best I can figure is that the guide info is not complete. There is a Ransey's Kitchen Nightnares and a Ramsey's Kitchen Nightmares - Revisited. - or someting like that. Too much hassle keeping up. Deleted timers.

I have set two weekly timers for Ramsey at 9:00 PM and 10:00 PM on Thursdays IIRC. I believe this will get both of the repeat issues being aired multiple times during the week.

As a Ramsay fan, I note he has a new show - different name same storyline set in restaurants in the USA! Believe it is on Fox.

EDIT: USA show is on Wednesday nights.

[smackboy1]

As a Ramsay fan, I note he has a new show - different name same storyline set in restaurants in the USA! Believe it is on Fox.

That's right, "Ramsay's Kitchen Nightmares" is the original UK BBC show. "Kitchen Nightmares" is the US version with US restaurants and a slightly different style. I like the original UK version better, there seems to be more Ramsay, he narrates, he comes back to revisit the restaurant a few months down the road. They also don't bleep out half his dialogue.

[Henry]

That's right, "Ramsay's Kitchen Nightmares" is the original UK BBC show. "Kitchen Nightmares" is the US version with US restaurants and a slightly different style. I like the original UK version better, there seems to be more Ramsay, he narrates, he comes back to revisit the restaurant a few months down the road. They also don't bleep out half his dialogue.


And don't forget Ramsey's The F Word, also on BBC America. No problems with that timer.:)

[djacks]

Has anybody else had this problem?

I've been using a Timer to record "Ramsay's Kitchen Nightmares" on BBC America, but the timer doesn't pick up all the shows. Depending which show time in the guide I use to set up the timer, it will record different episodes of the show, so in order to all the future shows, I have to set up multiple Timers. It's set to record "All".

I've only noticed this with "Ramsay's Kitchen Nightmares", but I suppose it could be happening with other shows. What gives?

This is still a problem with this program on BBC America channel 135. Set up a timer on 2 different DVRs - 622 and 722 and the problem occurs on both whereby only certain episodes are recorded despite - ALL Episodes being selected in the Timer option.

If I set a Timer to record ALL episodes of Ramsey's Kitchen Nightmares, then that is what I expect to be recorded..
What is the point of an internal "Series ID" that is not visible and not part of my selection criteria.

When will DISH get around to actually investigating this and better still getting it fixed?

The TV Guide in Dish is absolutely terrible and often contains totally wrong information
e.g. "TopGear" episodes give wrong information.
More recently "Wire in the Blood" has given wrong episode information.

Come on Dish get your act together.

[SaltiDawg]

...
If I set a Timer to record ALL episodes of Ramsey's Kitchen Nightmares, then that is what I expect to be recorded.....
It may be what you expect but that is not what it does and many of us do not expect.

If the same episode is shown multiple times do you expect to record all of these repeats? lol

If you recorded an episode last week and viewed it and it is re-broadcast today, do you want to record it (again?) lol

[Ron Barry]

WOW... TV perception I am sure is tied to our viewing habits. For me, I can't say when I say an issue in the guide but then again I don't watch anything on BBC America.

Quick question along Salti's lines... If the expectation for All is that it will record all episodes regardless if they are a duplicate or have already been recorded then your expectations are inaccurate. This is not what All does.

ALL is suppose to record the episode if it is new or an old episode that it has not recorded. It is not designed to record duplicates or re-record shows it feels it already has. It is trying to be helpful and minimize duplicate recordings.

If you are saying it is missing episodes and not recording them at all, well that is a different story and it possibly could be related to the fact the episode guide information does not match really what it should be recording and therefore sees it as a duplicate (Recorded something with the same meta data already) so it skips it.

Do you see any Timer Events for things it is suppose to record? Does the receiver say why it is not recording them or are they not appearing in the timer event list.

[djacks]

ALL is suppose to record the episode if it is new or an old episode that it has not recorded. It is not designed to record duplicates or re-record shows it feels it already has. It is trying to be helpful and minimize duplicate recordings.

If you are saying it is missing episodes and not recording them at all, well that is a different story and it possibly could be related to the fact the episode guide information does not match really what it should be recording and therefore sees it as a duplicate (Recorded something with the same meta data already) so it skips it.

Do you see any Timer Events for things it is suppose to record? Does the receiver say why it is not recording them or are they not appearing in the timer event list.

I have NO recordings of this program.
I set a recording to record ALL episodes.
When I view the schedule there are NO timers set up for some episodes - they are NOT showing in timer events as skipped.

I have to manually go through the guide and find an episode that was missed and manually set up a new timer for that. The program is identically named just as those other episodes that may have been successfully selected.
Then go through the guide again to find any that are still being missed and repeat the process. So I can end up with as many as 3 timers created.

Again,. I repeat, I have nothing pre-recorded at the time I attempted to create a timer with ALL episodes set.

Pretty much as reported in the 1st and second posts in this thread.

[Ron Barry]

Sorry.. did not read the entire thread again and it has been a while. Looks like I was thinking along the same lines are Rob, but given the update and the lack of me reading the history I wanted to rule out any miss-understanding of how that timer works (has happened in the past and given the context of the thread I would say it is ruled out).

Should be pretty easy to reproduce and I am surprised that it would be missing shows. Usually if the guide data is not good it does the opposite because it appears to me the Vip receivers are conservative and tend to record when in doubt.

I will try and set up a timer tonight and see if I see anything sticking out that might be the cause.... I would suggest if people have not emailed Dish Quality on this one to do it. To me this one smells like a data guide issue, but can be wrong.

[djacks]

Sorry.. did not read the entire thread again and it has been a while. Looks like I was thinking along the same lines are Rob, but given the update and the lack of me reading the history I wanted to rule out any miss-understanding of how that timer works (has happened in the past and given the context of the thread I would say it is ruled out).

Should be pretty easy to reproduce and I am surprised that it would be missing shows. Usually if the guide data is not good it does the opposite because it appears to me the Vip receivers are conservative and tend to record when in doubt.

I will try and set up a timer tonight and see if I see anything sticking out that might be the cause.... I would suggest if people have not emailed Dish Quality on this one to do it. To me this one smells like a data guide issue, but can be wrong.

Thanks. I would be interested to hear if you are able to reproduce this problem.
I have this on both a 622 and a 722.
I will certainly email Dish Quality once I hear back from you as to whether you are successful in recreating this..

[Ron Barry]

I will do this tonight and post back...

[Kent Taylor]

I will certainly email Dish Quality once I hear back from you as to whether you are successful in recreating this..

Dish Quality deals with Audio/Video technical issues.
BTW, if you set up a timer for All and then go to the screen for that particular timer and Restore one of the events that it indicates as a Duplicate, you have the option of restoring All duplicate timers or just the one you are restoring. If you select Restore all duplicates, you will get recordings for every time that program is aired. It sounds like that's what you want.

[Ron Barry]

Ok.. I think I found a work around for these channels. Use Dish Pass and you might want to set it to only record for that particular channel. I have a theory what might be the causing this but since i can't confirm it I will keep that to myself.

I tried the work around and it does appear to work.

[djacks]

Ok.. I think I found a work around for these channels. Use Dish Pass and you might want to set it to only record for that particular channel. I have a theory what might be the causing this but since i can't confirm it I will keep that to myself.

I tried the work around and it does appear to work.

Were you able to actually reproduce the problem????

[Ron Barry]

Yes... that is how I know that the work around caught the timer that the ALL missed.