Dr_J
12-10-07, 09:58 AM
I went on-line to add the HD Extra Pack last night. As I was going through the options, I got to the sports subscription page, where I was offered to add stuff that I didn't already have. I didn't and then clicked on continue. I then got an error message that said basically that I couldn't unsubscribe from a sports subscription on-line, that I would have to call DirecTV to unsubscribe. I thought that was odd, since I didn't delete or add anything at all. To get past the error, I clicked on a tab at the top of the screen and continued. So I finally got to the screen to add the HD Extra Pack and then clicked that I was all done. The change was highlighted in yellow, so then I clicked submit. When I got my programming summary, I noticed that Superfan was no longer listed; however, "Sunday Ticket HD included with NFL Superfan" was listed. The whole thing just seemed bizarre to me. All Superfan programming was finished for the day, so I had to wait until this morning when the Short Cuts began to see if everything was all right.
I turned on the TV this morning to the Short Cuts channels (728-729). Sure enough, I got the "Channel Not Purchased (721)" message. I was just livid. The Short Cuts I recorded overnight were no good. (Fortunately, they're repeated a dozen times between now and Wednesday morning.) It took a CSR call to get reauthorized for Superfan, and the channels magically appeared. The point is, how could this have happened??? I didn't do anything wrong. I even got the error message that I couldn't delete sports programming on-line. I deliberately waited until last night to do the addition, fearful that something like this might happen and screw up Sunday Ticket if I did it during the day. The thing I was most concerned about was losing my Premier package with the free DVR service grandfathered in. Now I'll have to wait a month until my next statement to see if I still have that. I'm not *supposed* to lose it, but then again I wasn't *supposed* to lose Superfan either. :mad:
The moral of the story: if you make programming changes or additions on-line, better keep your eyes and ears open when you turn on the TV and check your billing statements to make sure you're still receiving everything you're entitled to receive.
I turned on the TV this morning to the Short Cuts channels (728-729). Sure enough, I got the "Channel Not Purchased (721)" message. I was just livid. The Short Cuts I recorded overnight were no good. (Fortunately, they're repeated a dozen times between now and Wednesday morning.) It took a CSR call to get reauthorized for Superfan, and the channels magically appeared. The point is, how could this have happened??? I didn't do anything wrong. I even got the error message that I couldn't delete sports programming on-line. I deliberately waited until last night to do the addition, fearful that something like this might happen and screw up Sunday Ticket if I did it during the day. The thing I was most concerned about was losing my Premier package with the free DVR service grandfathered in. Now I'll have to wait a month until my next statement to see if I still have that. I'm not *supposed* to lose it, but then again I wasn't *supposed* to lose Superfan either. :mad:
The moral of the story: if you make programming changes or additions on-line, better keep your eyes and ears open when you turn on the TV and check your billing statements to make sure you're still receiving everything you're entitled to receive.