Dish doesn't need customers any more?

[J.W.]

This is the second time that Dish has acted like they don't need any more subscribers.

I gave a friend one of my Club Dish certificates so she called and the CSR said that they couldn't help her because there was an account already open for her address. She explained how obviously this is not her and that is was the previous resident. The CSR said that they cannot have 2 accounts open at the same address and that she would need to call the previous resident and tell her to close the account. She said, "So you'd rather lose a customer than to try to straighten this thing out?" I don't know what the rep said but they wouldn't do anything!

The other time this sort of thing happened, it was the same situation, but the installer (Dish) would NOT climb a ladder to recieve a signal and left my brother-in-law hangin' for a couple of days. He ultimately went to DirecTV.

I don't know why E* has to act like they don't need any more subscribers. Obviously they do ($2 increase). Thanks for letting me vent.

J.W.

[HTguy]

Have your friend call a full-service independent satellite pro in your area. They can try the retailer locator on the website or call the 800# & politely demand that they be referred. There is supposed to be a separate list for Club Dish retailers.

They can also try: dumpcable.com (http://www.dumpcable.com)

Keep in mind that not every local retailer is a full-service pro that installs & services his own customers. But there are several in Georgia so your friend should be able to find a competent one.

[J.W.]

This was not a retailer, this was Dish's 800 number!

[HTguy]

I know.

My point is that you always get better service & advice from a local full-service pro.

If you shop by phone, online, or at a mass merchandicer you are essentially waiving the kind of support an independent local specialist affords you.

Why would you expect a $6/hr CSR (probably only planning to keep the job temporarily) to offer expert advise & service or care very much if your friend becomes a customer or not?

[Jacob S]

CSR's do not care if they keep you for the most part, they handle lots of calls each day and you are just another person to them.

A local retailer on the other hand does not deal with customers on the phone that are not his but his very own customers, so its a different situation, and he will handle you a lot better because of this.

[WindowsXP]

Yes I think most people confuse and connect the over all intentions of a company with the way a random customer service representative treats them.

I know a person who is a cs rep for pitney bowes and you won't believe how many people threaten to take their business else where, etc etc etc. He couldn't care less and he tells people that. The thing is, he's an exceptional cs rep, its just that often times callers think these customer service reps have a vested interest in the company. Nothing could be farther from the truth.

[Jacob S]

The CSR has nothing to lose telling people over the phone that while a dealer in person does, thats the difference, plus its a person that would care more because you actually know who he is and know where he is, where as a CSR you dont know who they are or where they are without a reputation to lose.