mhobizal
01-07-08, 06:06 PM
I'm new to this forum and really love it. I'm really looking forward to my new setup, that if it ever gets installed. I live in the Houston, Tx and we are serviced by a company called JP&D Digital. These guys are joke! I used to be a customer and never remember installs being like this.
So if you are in for reading an interesting timeline...here it is:
1/ 5/08: Followed up with DirecTV to confirm appointment. Appointment confirmed for next day from 12-4pm.
1/6/08 @ 3pm: (Josh) – CSR contacted local provider (JP&D Digital). There installer did not answer cell phone. They left voice mail for him to call me regarding arrival time.
1/6/08 @ 4:13pm: (Scott) – CSR contacted local provider (JP&D Digital). They are still unable to reach installer. Gave me a $100 credit on account for the on-time guarantee that was not honored.
1/6/08 @ 6:26pm: (Christina) – I talked to her and asked to be transferred to a supervisor. Talked to Matt, supervisor at DirecTV. We talked to Lou at JP&D Digital. She promised me that she would follow-up on the account at 2pm. Gave me her number as 1-877-924-4700 x. 139. Offer me free HD Service for a year and 6 months free DVR service.
1/7/08 @ 3:17pm: Lou never called. I called her at JP&D Digital and had to leave a voice mail.
1/7/08 @ 3:41pm: Michael from JP&D Digital called and left his number for me to call him back. When you call that number back, no one answers.
1/7/08 @ 4:20pm: CSR got in touch with JP&D Digital. They promised he was getting in touch with the local field supervisor and would be calling me back in 30 mins.
1/7/08 @ 5:20pm: (Holly) – Tried to reach Matt, supervisor and no answer in that department. She also tried to call JP&D Digital and got no one to answer the phones. Held on for 36 mins and got tired of holding.
1/7/08 @ 5:52pm: (Brian) - Called JP&D Digital and finally got someone to answer the phone. He is now working to resolve this. Been on the call for 16mins.
More to follow.
So if you are in for reading an interesting timeline...here it is:
1/ 5/08: Followed up with DirecTV to confirm appointment. Appointment confirmed for next day from 12-4pm.
1/6/08 @ 3pm: (Josh) – CSR contacted local provider (JP&D Digital). There installer did not answer cell phone. They left voice mail for him to call me regarding arrival time.
1/6/08 @ 4:13pm: (Scott) – CSR contacted local provider (JP&D Digital). They are still unable to reach installer. Gave me a $100 credit on account for the on-time guarantee that was not honored.
1/6/08 @ 6:26pm: (Christina) – I talked to her and asked to be transferred to a supervisor. Talked to Matt, supervisor at DirecTV. We talked to Lou at JP&D Digital. She promised me that she would follow-up on the account at 2pm. Gave me her number as 1-877-924-4700 x. 139. Offer me free HD Service for a year and 6 months free DVR service.
1/7/08 @ 3:17pm: Lou never called. I called her at JP&D Digital and had to leave a voice mail.
1/7/08 @ 3:41pm: Michael from JP&D Digital called and left his number for me to call him back. When you call that number back, no one answers.
1/7/08 @ 4:20pm: CSR got in touch with JP&D Digital. They promised he was getting in touch with the local field supervisor and would be calling me back in 30 mins.
1/7/08 @ 5:20pm: (Holly) – Tried to reach Matt, supervisor and no answer in that department. She also tried to call JP&D Digital and got no one to answer the phones. Held on for 36 mins and got tired of holding.
1/7/08 @ 5:52pm: (Brian) - Called JP&D Digital and finally got someone to answer the phone. He is now working to resolve this. Been on the call for 16mins.
More to follow.