H.s.p Owner Here

[slimline]

With All The Crappy Installs Low And No Pay Techs I Figured I Would Post My Procedure For An Install.

1. Receive Open Job Order (via Internet)
2. Call Customer With In The First 30minutes To Set Apoinment
Being Flexible Considering People Do Work. Go Over What Is On The Work Order, To Help Off Set Any Problems If There Is Something Wrong On The Work Order It Gets Taken Care Off Right From The Get Go.

3 Explain To The Customer The Difference Between Basic Install And Custom.

4 24 Hours Before Apointment Call To Confirm Appointment

5 If I Am Running Late I Explain To The Customer I Am Running Behind Because Never Lie Tell The Truth All The Time .

6 Complete Install Do Everthing On The Work Order ( Explaining To The Customer What You Are Doing And Why .

7 When The Paper Work Gets Signed I Leave A Bussiness Card And A Invoice With My Name And At Least 2 Phone Numbers On It .
At The Top Of That Invoice It States I Will Be Calling You 14 Days After
The Install And 28 Days After The Install Asking How The System Is Working. Or I F They Have Any Questions Thay Can Call Me .
8 I Am On The Hook For 90 Days For The Install If They Have Any Troubles Inside That 90 Days I Tell Them To Call Me Directly To Get The Problem Fixed..

Thats The Way Every Install Should Go.....................

[BattleZone]

HSP Owner, or subcontractor owner who works for an HSP?

Anyway, yes, that's how it should go. Unfortunately, most HSPs do not support their workers (neither in-house nor subs) in any significant way, and routinely mess with their money. The chaos this creates quickly leads to most good people leaving and most sub owners learning to do the absolute minimum. In many cases, "favored" subs create problems that they are neither charged back for or are expected to fix, while all of those service calls (many of which end up being full re-installs) are handed off to other subs.

It's all a pathetic mess, and the results are clear from many peoples' experiences around the country, whose installers work for many different HSPs.

DirecTV has, IMO, the best TV product on the market, but they have FAR too little accountability on their installation/service side, and it hurts them far more than they even know.