I'm impressed(somewhat new customer)

[venisenvy]

I got Directv installed in october with the NFL Sunday Ticket deal. My installation could not have gone better, my HDDVR took a bit getting used to but in time I was happy with it. So in December I had another HDDVR installed(again the installation went superb) the problem was that I paid full price for it and since I was a new customer I had to pay a 50 dollar fee as well, bring up the price to 404.03. So needless to say when less than a month after getting it installed the price was brought down and I wasnt too happy about not knowing. I just send Directv a very polite e-mail letting them know that i love their service but that i was a bit unhappy about not knowing about the price drop because otherwise I would have waited. They replied back with a number and a pin# and as soon as i called explained the email they gave me $100 credit without having to do a whole song and dance. The CSR I talked to was polite, happy and helpful and overall my experience was very good. I was not an unhappy customer, I love Directv more than cable but I am a really happy customer right now.

[cdizzy]

That's awesome!

Thanks for leting us know because I'm sure there are a few more people here that are on the same boat. Hopefully they can get the credit as well.

[STEVED21]

See what happens when you act like an adult. No need to whine scream and cry every time you think you were wronged.

[sean10780]

That's awesome, I'm glad they gave you a credit.

Good to show that the company still cares about all of us.