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AZDan
01-18-08, 06:17 PM
My D* system was installed today. My timeslot was 8:00am to Noon. the installer showed up at around 10:20am. I walked the house with him, showing him where each receiver was going to go as well as where my OnQ box was.

I was a little disappointed in where the dish ended up, location wise. I did not want the dish on the roof so there were really few alternatives. In any case the dish is solidly mounted to a brick wall that hides my pool pump. It has good LOS with the exception of a desert tree which is usually bare so I'm not worried about it.

Because the dish is not mounted to the house directly the installer trenched for the RG6, grounded it to electrical near my AC units and tacked it up the wall and into the attic. Once it the attic he had to run it about 8 feet and then down into my OnQ box.

It actually took a long time to get to this point because fishing the wires into the OnQ box was very difficult (There was already 12 coax and 12 Cat5 coming into it).

It was about 2:00 when he finally started working on the multiswitch and receivers. He installed a WB616 multiswitch in my OnQ box. I helped him unpack the receivers (I could tell he was starting to feel time presure. I was his first of 3 installs he said). I ordered 3x HR21s and 3x R15s. We got them all wired up and he toned out all of the coax to them. Everything came up with just one glitch. One of the R15s kept saying the activation card was invalid. He spentsome time working on this and in the end, removed the card, cleaned it a bit, and inserted it back in after a power cycle of the receiver and it came up fine.

I was initially worried about the receiver going to my projector. It's on a 40ft DVI run and because the HR21 is HDMI only I was concerned about dropping an adapter on it. But it worked out great with no visible distortion.

He offered to show me how to use the receivers but I didn't feel it was that different from Dig Cable, ReplayTV, TiVo, or any of the HTPC software I use so I declined. PLus he was in a rush so I didn't want to keep him.

He didn't leave until 3:00PM so the install was a little over 4.5 hours. The installer was polite, professional and seemed to know what he was doing. Everything seems to be working perfectly and I am completely satisfied with the experience.

Now I'm looking forward to watching the playoffs this weekend without the pixelization I had with Cox (completely unwatchable).

davemayo
01-18-08, 06:43 PM
Thanks for sharing the positive story.

:welcome_s

You'll find that just about any question you may have can be answered by the experts here (of which I'm not one). :D

litzdog911
01-18-08, 08:22 PM
Some day maybe all installers will be that good!

Gonesouth
01-18-08, 08:28 PM
Nice to hear the good stories!

davring
01-18-08, 08:31 PM
Sounds like you had a real gem of an installer, great to hear about the good ones, enjoy.

iotp
01-18-08, 09:36 PM
Noticed you were in AZ.

Happen to get the installer company? My brother's HD upgrade from Aerosat, was a complete, utter disaster.

4 times out to the house, and still not 100% satisfied.

AZDan
01-19-08, 08:34 AM
Noticed you were in AZ.

Happen to get the installer company? My brother's HD upgrade from Aerosat, was a complete, utter disaster.

4 times out to the house, and still not 100% satisfied.

The company was Ironwood Communications. I don't have a number but I'm sure you can find them. the installers name was Serge (short for Sergio maybe?). Despite being a Raiders fan he was a great guy (I'm a Pats fan).

In any case everything is great. I did have a problem with one of my HR21s last night. I turned it on and it said it had no Sat signal. I rebooted the box and it was fine. No doubt an inssue with the box and not an issue with the install.

My install may have been clean because my house is only two years old, has RG6 everywhere and the run from the dish to the multiswitch is no more than 35 cable feet.

joe diamond
01-19-08, 09:12 AM
So Serge spent his morning driving to your house? Then he worked till mid afternoon? And then he left for appointment #2 and #3? There is a good chance that one or both of his other appointments will chime in here with what a thoughtless ******* Serge is for making them wait all day.

Or not.

He or Ironwood would have had to anticipate the the extra time and schedule you job for one whole time slot and set the others for afternoon OR call and reschedule both jobs to afternoon.

And then your job exceeded the basic FREE installation in several ways. Because he was working for an HSP you may not get charged for the remote dish, cable dig in or boxes and extra recorder wire because he has accepted really low pay.

If Ironwood finds a way to back charge him for not making the other appointments he will eventually move on.

There is a reason why the "now hiring" sign is painted on the HSP vans.

At least you got a neat installation.......most jobs do go in ok. We hear about the disasters here.

Joe

BattleZone
01-19-08, 04:02 PM
Joe,

You read my mind.

AZDan,

Glad things went well for you. Given the size of your order (6 2-line DVRs), your installer should have only had, at most, one more job for the day. Likely, he either had a manditory meeting or was waiting to be issued jobs and equipment before he could start the day, which is why he had the late start.

Having the dish installed on a brick wall means it will probably NEVER move or need to be realigned, so you're all good there, but know that mounting it somewhere besides the house is normally custom work and chargable.

Serge is either going to need to wise up, or he's going to run himself out of business... :(

joe diamond
01-19-08, 07:04 PM
Joe,

You read my mind.

AZDan,

Glad things went well for you. Given the size of your order (6 2-line DVRs), your installer should have only had, at most, one more job for the day. Likely, he either had a manditory meeting or was waiting to be issued jobs and equipment before he could start the day, which is why he had the late start.

Having the dish installed on a brick wall means it will probably NEVER move or need to be realigned, so you're all good there, but know that mounting it somewhere besides the house is normally custom work and chargable.

Serge is either going to need to wise up, or he's going to run himself out of business... :(
IIP,

Employees go to mandatory meetings. Contractors look for change orders that are agreed upon by both parties. As in: We want you to run a second line for DVRs and we will pay a flat $40.00 for a one half hour service item including cable. The other part is an acceptance from the contractor.

It goes like that.
Just because DTV says the installation is FREE does not mean the people who do it work for FREE. But the door continues to swing in and out.

Joe

AZDan
01-20-08, 09:08 PM
One note on my install. It sounds like I got a custom job for free :) which I won't complain about. But, after talking to the installer there was no possible place on the side of the house he could install it. He said he was not allowed to drill in the stucco and the faux wood beams I have every 12 inches prevented him from doing an undermount.

So his only option was on the roof (tile), which I told him I did not want, or he could install it where he did.

Despite a couple receiver issues I am a 100% satisfied D* customer and the reason was the installer and his efforts to make sure I had a great 'out of the box' experience.

joe diamond
01-20-08, 09:14 PM
More for less!

You are right about the tile roof.

The note that "he was not allowed" hints he was an employee. Contractors leave bids for custom work. This guy must have been a craftsman but an employee.

Enjoy,

Joe