Hey Echostar...Help with my Prog Guide [Archive]

shilton

01-25-03, 09:06 PM

If any of the Echostar people check in...I need help with my 301's program guide. For about the past 2 weeks, if I am switched to the All Subscribed list on my receiver's program guide, the PPV's vanish...They just don't show up at all. I have already been advised by one of the know-it-all tech support persons that there was no problem on your end and I should simply run the check switch function to force a rebuild of my guide and it worked...but then after I shut off the receiver for the night and got up the next day...whadda-ya know??? The PPV's vanish again and it starts all over again. Surely I should not need to pull my smart card or "rebuild" the guide everyday. There has to be a "bug" in the 301 software my receiver has. Will you please check into this??? This did happen to me once before about 9 months ago and Dish finally admitted to me it was a software glitch, so I know that is the problem again. Please look into it as its annoying...besides, I will never remember to order my PPV movies if I don't see them, so you are costing yourself $$$.
Thanks

N/A

01-30-03, 02:05 PM

Sounds like NVM fail. 1. Check for -F @ the end of the SW version and 2. unusual characters in this screen. 3. Try to set up other options and see if it "remembers" these. If it does not hold other settings or any of the other two conditions are seen RA immediately.