View Full Version : HR21-700 keeps rebooting.
My brand new HR21-700 has rebooted twice for no apparent reason. Did it yesterday when I was hooking a new TV up (thought I might have bumped the power wire) and just now when I was watching a show.
I know I can get it replaced, but I don't know what it will be replaced with. I like this 21 and would like to keep it.
Any thoughts or procedures would be greatly appreciated. My system is stable, my signals are strong, all connections are snugged up. I can find no physical reason for this to happen.
If this is a common occurrence with the 21-700 and a future software release will solve the problem, I would like to know that.
Rich
ccr1958
02-05-08, 10:21 AM
do you have it installed in an enclosed area.....
maybe it is running hot
veryoldschool
02-05-08, 10:35 AM
What version software? 0193?
While two reboots isn't "nice", I'd keep an eye on it and see if it keeps doing it.
Two things can cause a "normal" reboot: a software download and an error in downloading the guide info.
do you have it installed in an enclosed area.....
maybe it is running hot
I don't know how the 20/21s handle overheating. The TiVos display a blue screen that tells you they are running too hot and then they shut down. I doubt the 21 would reboot if it were overheating. I just checked and the temp is 77 degrees F.
Rich
veryoldschool
02-05-08, 10:44 AM
I don't know how the 20/21s handle overheating. The TiVos display a blue screen that tells you they are running too hot and then they shut down. I doubt the 21 would reboot if it were overheating. I just checked and the temp is 77 degrees F.
Rich
77 is fine.
The "H20" would simply crash if it gets too hot [with no message].
What version software? 0193?
While two reboots isn't "nice", I'd keep an eye on it and see if it keeps doing it.
Two things can cause a "normal" reboot: a software download and an error in downloading the guide info.
G'day Geoff,
It is running 0x193. That was downloaded January 31. I hope a new software version will cure this. I like it and want to keep it. I don't really need it and just use it to record documentaries. I can live with the reboots for a while.
Rich
veryoldschool
02-05-08, 10:52 AM
PACE does seem to be having some "issues" showing up with their China production line [like when they moved the HR20 line there].
One member here needed to go through 6 DVRs until they could get their local HD channels. :eek2:
My -200 has been good out of the box. :)
77 is fine.
The "H20" would simply crash if it gets too hot [with no message].
Wonder what the HR20/21s do. I pulled the fan from a TiVo just to see what would happen. That's the only reason I know what they do if they overheat.
Rich
PACE does seem to be having some "issues" showing up with their China production line [like when they moved the HR20 line there].
One member here needed to go through 6 DVRs until they could get their local HD channels. :eek2:
My -200 has been good out of the box. :)
I was hoping for a 200 thinking that perhaps the Seagate FAP would work with that version. Did not expect this to happen.
Rich
veryoldschool
02-05-08, 10:58 AM
Wonder what the HR20/21s do. I pulled the fan from a TiVo just to see what would happen. That's the only reason I know what they do if they overheat.
Rich
"I'd say" the same thing... no message, but none of my HRs have overheated. The H20-600 runs hot [about 5 degrees below reboot temp], so it's the only one I know first hand.
"I'd say" the same thing... no message, but none of my HRs have overheated. The H20-600 runs hot [about 5 degrees below reboot temp], so it's the only one I know first hand.
77 degrees F is really low, tho, no?
Rich
veryoldschool
02-05-08, 11:11 AM
77 degrees F is really low, tho, no?
Rich
I just checked my -200 and it reads 107 degrees.
[I'm starting to dislike yours]. "China" may have struck again.
I just checked my -200 and it reads 107 degrees.
[I'm starting to dislike yours]. "China" may have struck again.
Let me check it again. Yup 77F. Think that may have something to do with it? My hidey hole is only 63F, so I would expect it to be a little cooler, but that does seem really low.
Rich
veryoldschool
02-05-08, 11:52 AM
Let me check it again. Yup 77F. Think that may have something to do with it? My hidey hole is only 63F, so I would expect it to be a little cooler, but that does seem really low.
Rich
Fred would have liked being here this week. It took me a couple of days to recover from clearing my driveway. burrrr
My room is just a bit warmer than your hidey hole, but no where near enough to account for the 30 degree difference.
I don't think your temp is a true reading, but why is the question. Is it because the sensor isn't mounted correctly or that it isn't getting the right voltage? [neither point to good quality control]
Fred would have liked being here this week. It took me a couple of days to recover from clearing my driveway. burrrr
It was 69 degrees here today. We have had no snow. Flurries, but no accumulations. Weird! Fred is not happy!
My room is just a bit warmer than your hidey hole, but no where near enough to account for the 30 degree difference.
Agreed. None of my HR20s are below 117 degrees F.
I don't think your temp is a true reading, but why is the question. Is it because the sensor isn't mounted correctly or that it isn't getting the right voltage? [neither point to good quality control]
I called Retention today and told them about the rebooting and the internal temp.
They seemed quite pleased that it was only 77F. I never considered the heat sensor. That's a good point.
They said they were aware of the rebooting issue and asked me to be patient. And threw some more money at me.
As long as the thing runs, I'm gonna assume that your guess on the sensor is gold and ignore the temp.
Rich
Hasn't rebooted in two days now. Odd.
Rich
veryoldschool
02-07-08, 07:14 PM
Hasn't rebooted in two days now. Odd.
Rich
Maybe it needs a fan. :lol:
Sorry, but that thread..... :eek2:
Richierich
02-08-08, 04:55 AM
If you use an external hard drive then the internal drive isn't working so the internal hard drive temperature drops to 77 degrees because of inactivity. Mine reads the same, 77 degrees. The internal temperature sensor is connected to the internal hard drive.
The cooler the drive, the longer it will last. Get yourself a fan for your drive and make it HAPPY!!! LOL!!!
Maybe it needs a fan. :lol:
Sorry, but that thread..... :eek2:
That's what happens when you reply to angry people. I had nothing to do yesterday during the day but tidy up the old hidey hole and I kept answering posts rather than work.
Amazing how opinionated some people are. One of the first signs of paranoia is thinking you know everything.
Actually, I rather enjoyed the bickering. All my 20s (four) that are using eSATAs are all reading about the same 117F, and as we all know, the infernal drive is running when you have an eSATA hooked up.
Aside from that, how you doin? Why did it stop rebooting? Will we ever know? Another sweet mystery of life.
Rich
veryoldschool
02-08-08, 12:10 PM
Aside from that, how you doin? Why did it stop rebooting? Will we ever know? Another sweet mystery of life.
Rich
Freezing my butt off here. :lol:
It may have quit rebooting after some burn-in time. The chips settled down and cleared out "odd" glitches. When you get down to the signals running around in the chips, it doesn't take much change in voltage or timing to have them fall in or out of "place".
Freezing my butt off here. :lol:
It may have quit rebooting after some burn-in time. The chips settled down and cleared out "odd" glitches. When you get down to the signals running around in the chips, it doesn't take much change in voltage or timing to have them fall in or out of "place".
As usual, I bow to your superior knowledge.
Almost 50 degrees here again. Global Warning? No snow all winter for the first time in my rather long life.
Thanx,
Rich
If you use an external hard drive then the internal drive isn't working so the internal hard drive temperature drops to 77 degrees because of inactivity. Mine reads the same, 77 degrees. The internal temperature sensor is connected to the internal hard drive.
The cooler the drive, the longer it will last. Get yourself a fan for your drive and make it HAPPY!!! LOL!!!
My son's 20/100 without an eSATA is running at 97F. My four 20-700s are running at about 118 with eSATAs.
You do realize that even tho you hook up an eSATA the infernal drive keeps running?
I'd be really interested to see a picture of your TV screen showing 77 degrees F for your internal temp.
Richierich
02-08-08, 03:32 PM
Do a Search Function for 77 degrees and you will see that it is very common. That's how I first learned about it.
The drive may be active but not working very hard at all, just spinning because it has no work to do, therefore lower temps.
Also, this is a quote from one of your posts,
"I called Retention today and told them about the rebooting and the internal temp.
They seemed quite pleased that it was only 77F. I never considered the heat sensor. That's a good point."
Another one of your posts.
"I don't know how the 20/21s handle overheating. The TiVos display a blue screen that tells you they are running too hot and then they shut down. I doubt the 21 would reboot if it were overheating. I just checked and the temp is 77 degrees F.".
And another post.
"Let me check it again. Yup 77F. Think that may have something to do with it? My hidey hole is only 63F, so I would expect it to be a little cooler, but that does seem really low."
So that proves that your unit also runs at 77 degrees like others here who have gone to external drives.
veryoldschool
02-08-08, 03:59 PM
Do a Search Function (if you know how)...
If I had a "mod hat", I'd ask you to please: be nicer and not to antagonize other members, as it doesn't add to the forum.
I've never heard of the chips needing to settle down and clear out "odd" glitches.
Do a Search Function (if you know how) for 77 degrees and you will see that it is very common. That's how I first learned about it.
The drive may be active but not working very hard at all, just spinning because it has no work to do, therefore lower temps.
Well, you're just a little too nasty to deal with. You just made my "ignore" list.
veryoldschool
02-08-08, 04:49 PM
I've never heard of the chips needing to settle down and clear out "odd" glitches.
I've had new a board not work and after some time it started working fine.
This is all part of burn-in. Some fail in burn-in and others can "settle in" during burn-in.
Not every chip is exactly the same.
Ah, that was satisfying.
Back to the original subject: No reboots for three days. I have no thoughts as to what I've done to affect this issue.
I just happened to think of a reason. When the rebooting started I had just purchased a 32" Samsung LCD TV for the 21. Hooked it up thru HDMI. Could it have been an HDMI caused problem? Since I got Phil, I have had no reboots.
When I first got an HR20 it kept going berserk and that was caused by hooking it up to a Sony CRT with HDMI cables. Matter of fact, to two Sony CRTs with HDMI. Both caused many problems with the HR20s. As soon as a CSR in the PP call center in Oregon told me to hook the TVs up using component cables, most of the problems were resolved. I remember reading about Sammys having problems with HDMI too. I wonder...
Those are the only things that have changed. The TVs. The 21 seems to like being hooked up to Phil, the plasma TV, much more than the Sammy.
Or maybe it's the chips. Who knows?
Rich :icon_kiff
veryoldschool
02-08-08, 05:10 PM
New phase of the moon?
I've had new a board not work and after some time it started working fine.
This is all part of burn-in. Some fail in burn-in and others can "settle in" during burn-in.
Not every chip is exactly the same.
Huh, that makes sense. My hypothesis about the TVs makes sense. The sad thing is, we'll never know for sure. I took the Sammy back today, so there's no way to test my idea. Who knows? The Shadow?
I'm just happy it stopped rebooting.
Rich
New phase of the moon?
As good a guess as any. We'll never know.
Rich
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