MPEG-4 channels on one tuner of a HR- 20

[paulo1st]

I am not receiving MPEG-4 channels on tuner 2. I have switched input cables, including filters, without change. I recv. all channels on tuner 1 and all channels on a H-20. I confirmed the MPEG-4 channels by observing the signal strengths on tuner 2's sats. Does this isolate the problem to the recvr. Can I fix this ?
If this has been addressed before please direct me to the appropiate thread.

[lwilli201]

Are you getting your LIL HD locals on tuner 2?

[inkahauts]

Go into the signal meter (in setup>sat&ant>view signal strength) and check your signal levels on all sats on both tuners and let us know what you see... Also, what dish do you have, and do you use any multiswitches, etc?

[paulo1st]

Thanks for your responses . I don't receive any HD locals on tuner 2.
Also on Sat. 103c tuner 2 I have no signal on any transponder. On tuner 1 all transponders are 70 - 82.

[Canis Lupus]

Is this a new problem with a previous install, or is this a new install?

Those signals are low on Tuner 1, which points immediately to a potential alignment problem.

As asked above, what type of dish and how is it mounted, and is this the only receiver in the home?

[paulo1st]

Signal Strenghts (transponders not listed are N/A) Sat. dish = 5 LNB multi-sat

Sat. 101
tuner1 transponders 4,12,20,26, = 0 others >92
tuner2 = same as tuner1

Sat. 110
tuner1 trans. 8=89, 10=88, 12=93
tuner2 8=91, 10=87, 12=92

Sat. 119
tuner1 trans. 22=92, 23=0, 24=86, 25-28= >94, 29=0, 30=95, 31=0, 32=95
tuner2 22=93, 23=0, 24=86, 25-28=> 95, 29=0, 30=95, 31=0, 32=95

Sat 99s
tuner1 trans. 1=0, 2=64, 3=0, 4=69, 5=0, 6=96
tuner2 1=0, 2=60, 3=0, 4=69, 5=0, 6=96

Sat 103c
tuner1 trans. 1-14= >77, 17=82, 22=72
tuner2 all= 0

Sat 103s
tuner1 trans. 1-5= 0, 6=77, 15,=0, 16=100, 17-18=0, 19=100, 20=98, 21=100, 23-24=0
tuner2 1-6= 0, 15-19=0, 20=100, 21-24=0

[paulo1st]

This is a previous install. I also have a H-20 with no problems. (
recs. all HD)

[davring]

Certainly points to a bad BBC, although you said you swapped them. The only signals not received are not being up-converted by the BBC. Swipe one from the H20. Worth a try. Also pull the plug for a few minutes and let the HR refresh itself as it identifies the sats.

[veryoldschool]

There was a member with a HR21-700 that had no Ka-hi channels. After going through everything, multiple times, it came down to the tuner being bad [and even then it took 5 or 6 tuners before "it worked"].

[davring]

Hadn't seen that one VOS, looks like what he might have.

[veryoldschool]

Hadn't seen that one VOS, looks like what he might have.
I think it was last week or the week before and since there were four or five "bad ones", it may be showing up more [if it is a bad batch of HR21-700s]. About a year ago, was a bad batch of HR20s that took a while to "flush out" of the supply chain.

[paulo1st]

I swapped only BBC's - no change. Then I swapped only input cables - no change.
I then did a front panel reset and went to sat. 103c tuner2 where I previously had 0's on all transponders. This time there were several transponders with signal levels 70 -85. While observing them, the receiving transponders not only varied in strenght, the transponders with a signal changed. As I write this they have gone all to 0 and back to sporadic reception.

[lparsons21]

I'm getting literally the same thing you are and have done all those things too.

It seems to me that it has to be a bad receiver since swapping things around outside the receiver itself produces no change in the way it is acting up.

[paulo1st]

Anyone have any other suggestions? Direct TV won't swap my rcvr. They said I had to have a installer come out to verify the problem which will cost me $79.00.

[krs7272]

I swapped only BBC's - no change. Then I swapped only input cables - no change.
I then did a front panel reset and went to sat. 103c tuner2 where I previously had 0's on all transponders. This time there were several transponders with signal levels 70 -85. While observing them, the receiving transponders not only varied in strenght, the transponders with a signal changed. As I write this they have gone all to 0 and back to sporadic reception.
I had this exact same issue on Sat. Did a reset and things have been working but not sure what caused the receiver to lose the channels to begin with.

Sure glad I kept my Tivo active. This is the first problem I've had with the HR21 but then again 3 other Tivos running and still waiting for a problem of the magnitude?

[veryoldschool]

Anyone have any other suggestions? Direct TV won't swap my rcvr. They said I had to have a installer come out to verify the problem which will cost me $79.00.
How long have you had this receiver?

[spaldingclan]

I'm the guy with the weird tuner problem he mentioned and I still get somewhat flaky Mpeg4 local signals. took 6 boxes to even get to this point.

[lparsons21]

Anyone have any other suggestions? Direct TV won't swap my rcvr. They said I had to have a installer come out to verify the problem which will cost me $79.00.

That's what they told me today too, although there would be no charge. But since this was a new install, I called my local dealer who did the install and they will do the service call for free also. Also, if I had let Dish come out on service, they would backcharge him $100. When I told them no, don't send anyone, that I would use my local dealer, then they started a spiel about how it could affect my warranty.

Utter BS!

[paulo1st]

I've had this rcv. for 8 mons. the problem actually began 2 mons. ago

[paulo1st]

I guess no one has any further ideas. Thanks

[texasbrit]

If you have switched BBCs and the problem stays on tuner 2, and if you have switched cables and the problem stays on tuner 2, and if an H20 works OK using the cable/BBC that was attached to tuner 2 (did you actually try this??), then you have a tuner 2 fault. My guess is that tuner 2 is not generating the signal to the BBC to convert the b-band channels, or (possibly) is not generating enough power for the LNB. One way to check that - since you have an H20 receiver, set the H20 receiver to a DirecTV10 channel (one of the new HD channels). That will power the LNB. Now check the signals on 103(c) on the HR20 tuner 2. If they are there, there's probably a power problem. If not, it's probably a BBC control issue. Either way you would need a new DVR.

[TMar]

I just noticed this mourning that I am having the exact same problem that you are with my hr20-700 so I guess I'll spend some time trouble shooting this AM and let you know what I find.

[K4SMX]

Sign up for the Protection Plan on-line. Also, see this thread (http://www.dbstalk.com/showthread.php?t=119689).