jenronf
02-18-08, 10:15 AM
Currently, I've had Directv hooked up for almost two years. On my initial hook-up, I had HD receiver and standard receiver connected with a two year commiment to stay with Directv. Last October, I changed out the standard receiver with a second, HD receiver for $99.00 and no shipping costs.
When I received a notice of a recent price change, I called up and cancelled some of my programming (Starz/NFL Package). I figured that if costs were going to start increaseing each year, I would reduce my overall costs. I'm retired and do have to budget my monthly costs for entertainment.
While talking to the rep, I asked when my 2 year commitment date was up, thinking it would be in June. Imagine my surprise when I learned that the 2 year commitment date started all over again because of my HD upgrade. I told the rep that I didn't think it was right to do this without my prior approval and then asked, what recourse do I have? I was transferred to another rep who asked what could do for me? I repeated my previous comment, and without further discussion reduced my monthly bill by $20.00 for the next 6 months. He did ask me if I was planning on leaving Directv and I told him no, just that I didn't care for changing the 2 year commitment date without prior approval.
It just shows that a little persistence can work in your favor once in awhile and keeping your cool as you try to make your point.
When I received a notice of a recent price change, I called up and cancelled some of my programming (Starz/NFL Package). I figured that if costs were going to start increaseing each year, I would reduce my overall costs. I'm retired and do have to budget my monthly costs for entertainment.
While talking to the rep, I asked when my 2 year commitment date was up, thinking it would be in June. Imagine my surprise when I learned that the 2 year commitment date started all over again because of my HD upgrade. I told the rep that I didn't think it was right to do this without my prior approval and then asked, what recourse do I have? I was transferred to another rep who asked what could do for me? I repeated my previous comment, and without further discussion reduced my monthly bill by $20.00 for the next 6 months. He did ask me if I was planning on leaving Directv and I told him no, just that I didn't care for changing the 2 year commitment date without prior approval.
It just shows that a little persistence can work in your favor once in awhile and keeping your cool as you try to make your point.