Lost HD Locals - Boston

[jmalds]

Has anyone had any problems this afternoon with the Boston HD locals? All I am getting is a black screen with no message. SD locals are fine as well as all other HD channels.

Troubleshooting with the D* tech over the phone did not resolve anything.

John

HR21-200 with 0x1fe

Edit 2 [Tom Robertson]: This seems to be solved and working correctly again. 4:45pm MT.

Edit [Tom Robertson]: DIRECTV is aware of the problem and is actively working on it. At this point, no estimated time to repair.

I'll post more as I know it.

[FluffyBunnyODeath]

Same thing here. Haven't called D* yet.

[jimmyv2000]

Has anyone had any problems this afternoon with the Boston HD locals? All I am getting is a black screen with no message. SD locals are fine as well as all other HD channels.

Troubleshooting with the D* tech over the phone did not resolve anything.

John

i have no Boston HD locals either. OTA is ok
SD locals are ok as they are the 101 TP4
the Hd locals are on the 99 TP@

[gemery]

Same thing here. Haven't called D* yet.



OK, here we go..

ME TOO

[marty1966]

Yup. I posted in the general thread, same thing. Funny though, I was on the phone with CS when it happened, I was talking them into free HR21.

The guy said he would swap out my HR10-250 for HR21 free of charge. Thing is, the 250 is mine, I bought it at Tweeter years ago. Think the install guy will really take it? Sheesh, I paid a grand for the thing three years ago and it's still under extended warranty.

Anyone with this experience? Can I talk the installer out of taking the 250?

Thanks, James.

[kenn157]

Me too! on my HR20-700's and H20-100 and 600

[mcloutier]

Same thing here
Troubleshooting with the D* tech over the phone did not resolve anything.

They are sending a tech out

[john_fl]

I lost mine at 4:15...on the phone with Dave now...

[SteveHas]

Same thing here too
Sds are fine
I can get the channels with OTA antenna
CBS 4
ABC 5
NBC 7
Fox 25
HD s only black screen
I called D*
CSR was going to notify engineering
a tech at your house won't help its not you its them
I still have 98% signal strength

[kenn157]

OTA's are fine though

[john_fl]

All better now...YAY...6:30PM

[SteveHas]

Yup. I posted in the general thread, same thing. Funny though, I was on the phone with CS when it happened, I was talking them into free HR21.

The guy said he would swap out my HR10-250 for HR21 free of charge. Thing is, the 250 is mine, I bought it at Tweeter years ago. Think the install guy will really take it? Sheesh, I paid a grand for the thing three years ago and it's still under extended warranty.

Anyone with this experience? Can I talk the installer out of taking the 250?

Thanks, James.

they can't and won't take it if you own it.
CSRs are just used to talking to folks with leased equipment

[jimmyv2000]

Same thing here
Troubleshooting with the D* tech over the phone did not resolve anything.

They are sending a tech out

you may end up cancelling that service call:D
They may be working at the uplink facility in Sommerville possilbly ready to add more dighital locals for our market.
BRING ON PBS,CW and WSBK:D

[Tom Robertson]

DIRECTV is aware of the problem and is actively working on it. At this point, no estimated time to repair.

I'll post more as I know it.

Cheers,
Tom

[jimmyv2000]

Theyre Back !!!!!!

[kenn157]

yup all set

[SteveHas]

Beantown is happy again!

[Tom Robertson]

Sounds like all is well again?

Cheers,
Tom

[SteveHas]

you may end up cancelling that service call:D
They may be working at the uplink facility in Sommerville possilbly ready to add more dighital locals for our market.
BRING ON PBS,CW and WSBK:D

the uplink is in Slummerville?
thats cool where?

[ThePhantom]

the uplink is in Slummerville?
thats cool where?

70 Innerbelt Road
Somerville, MA 02143

It's some ISP location, btw... Most likely a fiber feed of the locals out to Colorado/LA, but I'm not sure...

[marty1966]

they can't and won't take it if you own it.
CSRs are just used to talking to folks with leased equipment

Thanks Steve...Go Bills! (still can't bring myself to say the "P" word) ((Pats, that is))

[SteveHas]

Thanks Steve...Go Bills! (still can't bring myself to say the "P" word) ((Pats, that is))

never give in
your team is a birth right
not your current location

[DonCorleone]

Don't you guys constantly have issues with the Boston HD locals? I mean it's not as bad as it was last year probably over the summer, but it was just ridiculous for a while. I had had a tech come out and he said my dish was off an inch or 2, which was apparently hundreds of miles in space as he put it.

Right after he left it happened again and I just put my hands up. It still happens periodically, but not to the level it was before.

[SteveHas]

Don't you guys constantly have issues with the Boston HD locals? I mean it's not as bad as it was last year probably over the summer, but it was just ridiculous for a while. I had had a tech come out and he said my dish was off an inch or 2, which was apparently hundreds of miles in space as he put it.

Right after he left it happened again and I just put my hands up. It still happens periodically, but not to the level it was before.

I've never had an issue before

[kenn157]

I've never had an issue before

Ditto

[jimmyv2000]

I've never had an issue before

Same here for over a year now:D