HR10-250 Replacement

[rabit ears]

I have a HR10-250, which I own, that appears to be entering the terminal stage of its life:( . I have the protection plan. I also have a HR20-700.

When I was contacted by D* about replacing my HR10 in December I was told that the HR10 had to be removed from my account and the replacement had to be installed with a service call. The cost of this "free" upgrade was $199 for the HR20-XXX and $79.XX for the service call. I was also told that the new system would be leased rather than owned.:eek2:

If I call to have the HR10 replaced, am I going to have to deal with the same or worse terms? I know in the past that there have been "free" replacements, but with the new policy I'm wondering just what will be the response from D*.

Anyone had a similar experience in the last four to six weeks?

TIA

[SDizzle]

With the protection plan they will swap owned for owned, no new commitment, and it will be an HR2X series HD DVR.

[johnp37]

I have a HR10-250, which I own, that appears to be entering the terminal stage of its life:( . I have the protection plan. I also have a HR20-700.

When I was contacted by D* about replacing my HR10 in December I was told that the HR10 had to be removed from my account and the replacement had to be installed with a service call. The cost of this "free" upgrade was $199 for the HR20-XXX and $79.XX for the service call. I was also told that the new system would be leased rather than owned.:eek2:

If I call to have the HR10 replaced, am I going to have to deal with the same or worse terms? I know in the past that there have been "free" replacements, but with the new policy I'm wondering just what will be the response from D*.

Anyone had a similar experience in the last four to six weeks?

TIA With the protection plan you should not have to pay dollar one, zilch, nada. Call back, my experience in dealing with D* depends on the rep you get. Some will go the the extra yard to work with you to resolve your problem, and others simply spout the corporate BS from the D* playbook. And insist on a new unit not a highly questionable refurb. I went through two defective refurbs and insisted on a new unit and got it, free. Good luck.

[harsh]

With the protection plan they will swap owned for owned, no new commitment, and it will be an HR2X series HD DVR....and it will be a leased HR2X series DVR. Most have related that it is NOT owned for owned.

It is almost likely that you'll have to make phone calls to remove the commitment.

[Drew2k]

I have the protection plan and my owned HR10-250 died and was replaced with an owned HR20-100. It was initially added as leased, but I only had to ask for the Access Card department to have it properly noted as owned.