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PackersFan
03-07-08, 01:45 PM
I just upgraded a non HD receiver to an HD receiver but I’m only receiving selected channels in HD. I have an HD DVR in my main room and on that set I receive all the HD channels. However, on the new receiver a majority of the channels don’t even appear to have HD counter parts. So while I receive HBO and TNT in HD my locals, CNBC , NFL Network and other don’t even appear to have an HD option in the guide.

Any thoughts on what the issue could be?
Indiana627
03-07-08, 01:49 PM
Maybe refresh your services for the new receiver? Or restart it?
lwilli201
03-07-08, 01:57 PM
Do you have BBC's attached?
Michael D'Angelo
03-07-08, 01:58 PM
Did you set the SAT setup for a 5LNB dish? I have a feeling you set it to 3LNB.
PackersFan
03-07-08, 02:34 PM
I do have the BBC attached and I do have the 5LNB selected. Direct TV can't figure it out either; they suggested a house call for $80.....
mhayes70
03-07-08, 02:42 PM
What receiver model to you have?
litzdog911
03-07-08, 03:02 PM
You might try swapping the HD DVR and Receiver locations. That will help you determine if it's a box issue or a wiring/cabling/feed issue.
TBoneit
03-07-08, 03:03 PM
They want to charge you for a service call on a new HD receiver? That's a lot of intestinal fortitude on their part. is the unit not under waranty?

What you are seeing is the dark side of commitments, D* & E*. When you activated the new HD Receiver you probably extended your commitment.
SDizzle
03-07-08, 03:06 PM
What model? And do move it to the location where all is good.
PackersFan
03-07-08, 03:30 PM
Issue Resolved but I don't know why.... After working with another support tech for a while I scheduled a service appointment. However, just as I was about to turn the TV off it notified me of a software update and after it completed my issue was resolved. Thank you all so much for your help!
litzdog911
03-07-08, 03:39 PM
Issue Resolved but I don't know why.... After working with another support tech for a while I scheduled a service appointment. However, just as I was about to turn the TV off it notified me of a software update and after it completed my issue was resolved. Thank you all so much for your help!

It's the software update that solved the problem. The out-of-the-box software was too old to properly recognize the new HD satellites.
mhayes70
03-07-08, 09:27 PM
Ahh... Didn't think of that one. I will remember that for next time.