Installation Question

[mtbarr64]

I requested the upgrade to HD and had an installer come out to do the work. He did not bring the Dishpro 1000 because I am in Washington State and the 129 signal is so weak. I did not have the install done because he was going to install the Dish 500 and a 24" dish.

After researching here, I found out the reason and also that the 129 Satellite is going to be replaced with one of the new ones. Since I want to minimize the number of holes in the roof, I asked E* to install the Dishpro 1000.2 and allow me to add the other dish on another location on the house which could be removed when the new 129 satellite is ready.

I asked to speak to the dispatcher to work the details out with the installer who will be doing the work. E* will not give me the 1000 and they will not let me talk to the installer directly. They state I can buy the 1000.2 from them or a retailer and have it installed later. The installer they have coming out does retail sales too, but they won't let me combine the activities.

What the F*** has happened to common sense? I am trying to work out a win-win situation for the customer and they won't budge. I am not asking them to give me anything for free, just what everyone else in the entire US gets for the free install.

I am going to pay the installer for the 24" dish and install separately, yet E* insists this is not allowed.

I want to make sure the installer has all the equipment, especially since the installer the other day had nothing but exactly what was on the work order.

Is there anyway around this procedural roadblock to actually doing something that makes sense instead of generated wasted used dishes?

[BattleZone]

The "free" install includes only what *DISH* decides is the minimum to get you your service. Anything beyond that is 100% on your dime. Dish's business rules work this way because if they didn't set strict limits, they'd loose a ton of money given that they have essentially no up-front fee.

Dish knows the 1000.2 dish doesn't work in your area, and it doesn't allow a wing dish to "override" the internal 129 LNB, and it is more expensive than what they were trying to provide (Dish 500).

IMO, your best bet is to let them install exactly what they brought in the first place. It is the right answer for your location.

[mtbarr64]

The "free" install includes only what *DISH* decides is the minimum to get you your service. Anything beyond that is 100% on your dime. Dish's business rules work this way because if they didn't set strict limits, they'd loose a ton of money given that they have essentially no up-front fee.

Dish knows the 1000.2 dish doesn't work in your area, and it doesn't allow a wing dish to "override" the internal 129 LNB, and it is more expensive than what they were trying to provide (Dish 500).

IMO, your best bet is to let them install exactly what they brought in the first place. It is the right answer for your location.

The Dishpro 1000.2 is what everyone gets, that is what they quoted on the sales call to me when I made the agreement. They change the Work Order on the backend to use two dishes for WA and OR without telling the customer this upfront. Guess they don't want India to have to understand too much. :)

The dual dish is the workaround for now. The real solution is to fix 129 which they are planning to do anyway, so I am looking to the future. I will use the Dishpro 1000.2 for 110 and 119. By the way the dishpro 1000 does work in WA. It is just the thick cloud cover on the West side that causes the big problem.

As well they have to install a SW 44 because I have a legacy receiver, so splitting the to a wing dish is not a problem. They aren't going to use the Dual LNBF sat in port because it will be split into two dishes.

I know the installers will do it the right way. I just want to make sure that they bring the right parts.

[BobaBird]

As well they have to install a SW 44 because I have a legacy receiver, so splitting the to a wing dish is not a problem. They aren't going to use the Dual LNBF sat in port because it will be split into two dishes.Everything made perfect sense, both what Dish wants to do and your reasons for what you want, until this point.

The SW44 is a legacy switch for 2 satellites to 4 tuners. Most HD comes from a 3rd satellite so I don't think that's what you meant, even though you could cascade SW21s to bring in the 3rd.

"Dual LNBF sat in port"
Not possible. A Dual sees one satellite and has 2 outputs. A DishPro Plus Twin has 2 LNBFs and a sat in port for a third. The regular Dish 1000 has a DPP Twin with the in port fed from a DP Dual.

Assuming the receivers you've mentioned, 1 HD and 1 legacy, are your only ones, both proposed solutions will work. The 2-dish setup will have a DPP Twin on the 500 to get 3 satellites to 2 receivers; the Dish 1000.2 gets all 3 itself, with outputs to 3 receivers and an optional 4th sat input. Either will drive the legacy receiver as long as a DishPro receiver is connected.

Same with the DPP44 (likely what you were thinking of), but you probably don't need it unless you have 2 dishes with more than 2 receivers, or you have 4 receivers.