PDA

View Full Version : Superfan and 721

Baldmaga
03-30-08, 10:41 PM
I just ordered MLB Superfan via directv.com, and the minute the purchase was authorized, I receive a Channel Not Purchased 721 error on every channel on every TV. I refreshed my services and reset my receiver, but nothing seems to help. Is it time I have to call into Directv, because I really hate doing that.

QUICK EDIT: It seems it is only effecting my HD channels. All SD channels seem to be in order.
cariera
03-31-08, 08:27 AM
I just ordered MLB Superfan via directv.com, and the minute the purchase was authorized, I receive a Channel Not Purchased 721 error on every channel on every TV. I refreshed my services and reset my receiver, but nothing seems to help. Is it time I have to call into Directv, because I really hate doing that.

QUICK EDIT: It seems it is only effecting my HD channels. All SD channels seem to be in order.

Do you have "HD Access" on your account, or was that accidentally removed when you added SF?

It might be time to call.:)
randyk47
03-31-08, 08:32 AM
I had exactly the same problem when I activated Superfan for my NFL Sunday Ticket. I had to call back and get them to turn my HD back on again, it did not solve itself. I don't recall the explanation as I was a bit put out with the whole experience so it sounded kind of lame at the time. Went something along the lines that the first CSR had punched the wrong button and activated Superfan only. The "only" portion turned off the other HD. Like I said, I don't recall the exact explanation as I was a bit miffed.
Baldmaga
03-31-08, 09:58 AM
Do you have "HD Access" on your account, or was that accidentally removed when you added SF?

It might be time to call.:)

NOOOOOO...

I ended up calling, and it was reactivated. But, now my other HD receiver is completely out. No SD or HD. Now I have to call again :mad:
JDubbs413
03-31-08, 09:59 AM
Yeah that happens when you change it online. You have to make sure what you had before is all checked when you submit your new programming change.
Baldmaga
03-31-08, 10:38 AM
Took two phone calls totaling 32 minutes, and the person on the "high tier" fixed the problem in two seconds. Said the CSR should've had it fixed <_<