Tuner 2 771, why? I dont have a 2nd tuner.

[dgordo]

1 of our HR20s just reset itself yesterday. After the reset it now thinks there are 2 lines from the sat but there is only 1. In fact it gets a signal on about half the transponders on tuner 2? No matter how many restarts I do, I cant get rid of the problem. Any ideas? Thanks.

[litzdog911]

Try disconnecting your Satellite cable, then Reset the DVR. Reconnect the Satellite cable and see if it's recognized as just one input. If not, your DVR has a defective second tuner.

[ez2logon]

One of my HR20-700 units has this problem after software upgrades. Although it is impossible to tell whether you have a defective unit, I can say that I have been able to clear this problem by forcing a download of software (reset, 0-2-4-6-8)...I keep doing it until the problem goes away...four times on the last one iirc.

I can confirm that you can see an unusual pattern of false tuner 2 signals that bounce around depending on when you test for signal strength. But I have seen this periodically since the beginning with this unit. All of my receivers are single connected.

[dgordo]

Thanks to both of you for the advice. Re-downloading the software did the trick.

[pinchefrijolero]

I do have a 2nd line installed and no matter what I do, I still get the dreaded message "Searching for signal on 2" 771...

What I have figured out is it's only on the HD channels that I get this message. When I use the Prev button to switch back and forth from 2 HD channels the first channel gets the message, but the second works --every time.

I've checked every connection from the dish to the HR20-700 at least twice. Tuner 2 shows considerably lower signals, even switching the cables on the inputs on the back of the receiver for the same result.

This started about a month ago... I'm getting annoyed and any help would be greatly appreciated.

[dgordo]

This sounds like a bad tuner in your HR20. Do you have any other receivers? If you do, try moving it to that location of your HR20 and see if it works there.

[Billsfan69]

I do have a 2nd line installed and no matter what I do, I still get the dreaded message "Searching for signal on 2" 771...

What I have figured out is it's only on the HD channels that I get this message. When I use the Prev button to switch back and forth from 2 HD channels the first channel gets the message, but the second works --every time.

I've checked every connection from the dish to the HR20-700 at least twice. Tuner 2 shows considerably lower signals, even switching the cables on the inputs on the back of the receiver for the same result.

This started about a month ago... I'm getting annoyed and any help would be greatly appreciated.

I have the exact same problem and it seemed to have started when I hooked up the Directv on Demand. Did you by any chance hook up On Demand recently?

[LameLefty]

I have the exact same problem and it seemed to have started when I hooked up the Directv on Demand. Did you by any chance hook up On Demand recently?

I've had this problem intermittently on an HR20-700 that has only one line connected. I usually get it after a forced CE software update and a reset has usually fixed it. I've always thought that going into Setup and re-doing the Satellite Setup should fix the problem too, perhaps more permanently, but I've never tried that. BTW, that unit has never had DoD active, since it's not networked.

[pinchefrijolero]

I don't have DoD active either.... I have done the RBR several times, more than I can count actually.. I tried unplugging the receiver yesterday for an hour and then plugged it back... Same problem!

I did do a forced CE software update, but this started weeks before I did the update. I did the update hoping to fix the original issue.... no luck yet.

[veryoldschool]

I do have a 2nd line installed and no matter what I do, I still get the dreaded message "Searching for signal on 2" 771...

What I have figured out is it's only on the HD channels that I get this message. When I use the Prev button to switch back and forth from 2 HD channels the first channel gets the message, but the second works --every time.

I've checked every connection from the dish to the HR20-700 at least twice. Tuner 2 shows considerably lower signals, even switching the cables on the inputs on the back of the receiver for the same result.

This started about a month ago... I'm getting annoyed and any help would be greatly appreciated.
This sounds like a bad BBC.
Go back to where you're changing channels and getting 771 [which will show which tuner]. Then swap BBCs and see if it changes tuners. Don't reset anything else and be careful with the cables as they do have voltage on them.

[LameLefty]

This sounds like a bad BBC.
Go back to where you're changing channels and getting 771 [which will show which tuner]. Then swap BBCs and see if it changes tuners. Don't reset anything else and be careful with the cables as they do have voltage on them.

Hey VOS - are you suggesting he swap the one BBC he has (remember, only a single line is connected to the box) with a second BBC?

[veryoldschool]

Hey VOS - are you suggesting he swap the one BBC he has (remember, only a single line is connected to the box) with a second BBC?
"I do have a 2nd line installed " if this wasn't for the second tuner, then what can help is to install a BBC on the #2 SAT input to keep the #2 tuner "off line".

[LameLefty]

"I do have a 2nd line installed " if this wasn't for the second tuner, then what can help is to install a BBC on the #2 SAT input to keep the #2 tuner "off line".

Oops, sorry. Missed that in the post you were quoting. I thought we were still all discussing dual-tuner receivers with only one line installed. D'oh! :rolleyes:

[nhguy]

Hi,
I've had the same problem. I have one cable coming to my HR20-100 and it's on IN1. I just finished a call w/ Cust Svc who said that because I don't have a cable on IN2, that's why I'm getting the message, and not getting the programs. Sounds like I got a load of bull, yes?

[litzdog911]

Hi,
I've had the same problem. I have one cable coming to my HR20-100 and it's on IN1. I just finished a call w/ Cust Svc who said that because I don't have a cable on IN2, that's why I'm getting the message, and not getting the programs. Sounds like I got a load of bull, yes?

Yep.

[paulsown]

Hi,
I've had the same problem. I have one cable coming to my HR20-100 and it's on IN1. I just finished a call w/ Cust Svc who said that because I don't have a cable on IN2, that's why I'm getting the message, and not getting the programs. Sounds like I got a load of bull, yes?

I had this problem for quite some time. Every time the power went out, I would have to reset the HR20 multiple times because I only have one line coming in and I would get an error on tuner 2 (just like the OP). Someone here suggested that i put a BBC on the second sat. input (although there is no line going in, just the BBC by itself, hanging there) and that completely fixed the problem. No more tuner 2 error.