Why is DTV treating me badly?

[California King]

I signed up for DirecTV about 4 months ago and their offer said that you will save $20 for 6 months. Well, to most people, you'd think that you'll start saving on the first or second month right? Well, it turns out it takes 4 months for processing! Really? I mean come on...it's not like filing for a loan or something. On top of that, they didn't even take off $20 off my bill. It was actually $17. What's their deal? I mean, I've had such a bad experience with them and I feel like it'll cost too much work to leave and get my cable back! Plus, I leased the HR-21 so if I cancel now, I basically wasted $200. From my experience, DirecTV is an evil company. They're just trying to F*** with you to make a little more money!

Sorry for the rant, but this is just ridiculous!

[skyviewmark1]

So your saying somebody lied to you? Was it DirecTV? Your Installer? Your Retailer?

Or could it be you lied to yourself? Maybe you didn't hear everything right. I really don't know, but from a retailer standpoint I can tell you that I tell the customer everything correctly.. But about half the time they just don't hear what I am saying.

The rebate takes 6 to 8 weeks normally.. And that's after you submit the form.. Don't remember any 6 month $20 off deal.. We had a 12 month $20 off deal.. National was only $10 off for 12 month but we could give an additional $10 if we wanted too.. It's $18 for 12 months now since Feb 27th.

[ctaranto]

My $20 off for 12 months kicked in on my 2nd bill, as did my referral credit.

Not sure why it took 4 months for you.

-Craig

[KneeDragger]

i wonder if he went online and redeemed the rebate if that was what was suppose to be done with that deal

[MIAMI1683]

First how was it $17. Is it possible that the taxes were applied and then the $20 taken off. I am just asking. If thats the case then taxes aren't negotiable. The rebate seems to have taken a little long. As far as !$@##! you. Are you gettig your services that you pay for? Do you like the HR-21. If the answer to the two previous questions are yes. Then they aren't messing with you. Call them and ask some simple questions. As far as the $200 for the HR-21, well if you go back then yes it's thiers. Why leave though? I am sure this can be worked out reasonably and with out much of a headache! I have found they are reasonable when you call.

[ZBM2 ZAR3]

Had a similar experience. Ordered the DVR plus package from a DTV "preferred online retailer". Their Ad stated that I would save $18 per mo. for 12 months. After installation/activation, went to DTV website to redeem the rebate, and the amount was for $13. Asked D* CSR about it and they couldn't do anything about it. Talked to a CSR from site I originally ordered and they said "sorry, but it appeared to be a computer error". She then stated they would send me $75 Visa gift card to make up the $60 difference.

[durl]

DirecTV is an evil company. They're just trying to F*** with you to make a little more money!

Evil? Let's reserve that word for when it truly applies instead of using it to communicate a customer service problem. You're unhappy; I can understand that. Did you contact them asking about the $3 difference? What steps have you taken to correct the problem other than posting here?

I've been very happy with them for 10 years. They haven't been perfect all the time but they've fixed every problem I've had and done it in a timely and professional manner.

[JeffBowser]

To directly answer your question as to why DirecTV is trying to "screw you":

It is written in their corporate policy. They find it tremendously advantageous to go after every little potato in the field, and your name personally made it into the business plan.


I signed up for DirecTV about 4 months ago and their offer said that you will save $20 for 6 months. Well, to most people, you'd think that you'll start saving on the first or second month right? Well, it turns out it takes 4 months for processing! Really? I mean come on...it's not like filing for a loan or something. On top of that, they didn't even take off $20 off my bill. It was actually $17. What's their deal? I mean, I've had such a bad experience with them and I feel like it'll cost too much work to leave and get my cable back! Plus, I leased the HR-21 so if I cancel now, I basically wasted $200. From my experience, DirecTV is an evil company. They're just trying to F*** with you to make a little more money!

Sorry for the rant, but this is just ridiculous!

[MartyS]

To directly answer your question as to why DirecTV is trying to "screw you":

It is written in their corporate policy. They find it tremendously advantageous to go after every little potato in the field, and your name personally made it into the business plan.

:lol: :lol: :nono:

[Newshawk]

To directly answer your question as to why DirecTV is trying to "screw you":

It is written in their corporate policy. They find it tremendously advantageous to go after every little potato in the field, and your name personally made it into the business plan.

:rolling: :rolling: :rolling: :rolling: :rolling: :rolling: :rolling: :rolling: :rolling: :rolling:

But careful... you might be feeding into his paranoia!

[bjlc]

wait a minute. if the guy is getting ripped off, why are you defending Directv?

I know that some of you believe that Directv is the perfect company and never lies nor ever has made a mistake. Not one. Its all some one else's fault. right.

but don't turn on this guy when he was promised something and not getting it.

like the sportschannel that you are SUPPOSED TO GET..

[brucegrr]

First, they can do away with the rebates. In general, they are a pain in the neck. (not just Directv but across the corporate world)

If the rebate is isn't going to be immediate Directv should let the customer know. I recently switched to Verizon for broadband. 75.00 rebate applied on the third bill. They made it very clear on the form when the credit would be applied.

Now having said that.........the OP is over the top. Evil? When I think of the word evil Directv does not come to mind. (Hitler, Mussolini, Hussein, New York Yankees)

At the end of the day it is all about watching TV. Time Warner sucks here. Directv would really, really, really, have to do me in before I would consider switching to their inferior service.

[JeffBowser]

I can't speak for others, but I don't defend DirecTV so much as I spend effort pointing out examples of a culture gone mad with an overblown sense of entitlement, self-righteous outrage, and a propensity to think they are "owed" something in life, and not only that but yesterday is not soon enough. I'm looking at a bigger picture than just DirecTV corporate practices. If that comes across as defending DirecTV, then my point is missed by a country mile, and any further explanation on my part is useless.

Mind you, I am not accusing the OP of these things wholesale, I don't even know him, just his post comes across that way.

If you read carefully, the OP is complaining he didn't get his refund in the timeframe he wanted it in, that's not anything evil, that is just a generated expectation. As for the $3 shortage, that is in all likelihood a tax issue. Now, given that, one can hardly conclude that the company is evil.

[say-what]

I don't understand how having $20 off per month for 6 months being applied to the 1st 6 months of service, months 4 to 10 of service or any other 6 month period during your commitment period equates to being taken advantage of and paying more. Either way, you only get 6 months of credits and pay full price the rest of your commitment and beyond.......

Sure it would be nice to get the rebate within the 1st 2 months, but as long as you're getting the rebate, does it really matter that it's after 4 months?

[tcusta00]

It's the interest that he'd earn on the extra two months of that $20 in his bank account @ 2%!


Works out to about 6 cents. :lol:

[brucegrr]

Bible story if I may.

Man goes to town to find workers and hires them at 10:00 A.M. He agrees to pay them 1.00

At 5:00 P.M. he goes to town and hires more workers. He agrees to pay them 1.00

The workers who worked all day for their dollar complained about the other workers getting a dollar for far less work.

The parable concludes by saying. But, did you not agree to work for 1.00? The workers felt they were "owed" more than they agreed to.

We should live by the choices we make. (and certainly Directv should own up to their own responsibilities)

If DirecTv promised the OP a rebate they should give it to him. If it is their policy (as it seems it is) to take 2-4 months to process the rebate then that is just how it is. If there is a problem call CS and get an explanation.

I have had Directv service on and off (depending on where I lived) for ten years. All in all, they have done right by me. Sometimes, you have to be diligent and make a few calls but it works out.

[tcusta00]

The only problem I can see that the OP actually has is that his rebate is for $3 less than it should be. He just needs to call to get it straightened out. Sure, he shouldn't have to call, but he's in the situation now and this is what needs to be done.

[durl]

I can't speak for others, but I don't defend DirecTV so much as I spend effort pointing out examples of a culture gone mad with an overblown sense of entitlement, self-righteous outrage, and a propensity to think they are "owed" something in life, and not only that but yesterday is not soon enough. I'm looking at a bigger picture than just DirecTV corporate practices. If that comes across as defending DirecTV, then my point is missed by a country mile, and any further explanation on my part is useless.

I don't believe it can be explained any better.

[10david2]

I think it's hard to defend them in any way, unless you are one of the lucky ones that have had an unblemished experience.

I personally feel that Direct TV are total scumbags that try to rip you off every chance they get. (Like most businesses). I have been a customer for less than a week and I have had to fight for everything!! It's been a total nightmare. They totally lied to me about MLB stuff and have constantly tried to not give me credits (referral, AAA discount, $18 a month off) promised and own they own me. I'll hold them to their promises just like they hold me to my 2 years contract. It usually takes 4 calls of quoting verbatim exactly what the 3 previous reps told me in order to get anything accomplished (luckily I keep good notes, including who + ID number of who I talk to) .

Getting the installers out was a mess. It turned out that DTV phone schedulers screwed up, not the subcontractors. But once they came, they did a great job. Anyway, I have had quite a time getting settled in.

Anyway, I love the picture, much better than TWC. I hate the DVR's (huge downgrade from TWC). Love the bill (ONCE I get my credits), much cheaper. And I have dealt with my MLB fate (only 18 Braves games this year), based on a lie CSR told me before I signed up.

And No, I don't want to switch back to cable. I just want get my bill straight and watch TV. But when I read people that go ballistic on these boards, I totally understand from my personal experience. When things go wrong, it can really stress you out.

[JeffBowser]

It is quite true that DirecTV's practices have gone downhill badly, I totally agree. Your experiences are not exactly rare. I wish they would shape up, frankly. I like your attitude about it, though - it is possible to decry the state of their service without making it out to be a personal insult to humanity.

I think it's hard to defend them in any way, unless you are one of the lucky ones that have had an unblemished experience.

I personally feel that Direct TV are total scumbags that try to rip you off every chance they get. (Like most businesses). I have been a customer for less than a week and I have had to fight for everything!! It's been a total nightmare. They totally lied to me about MLB stuff and have constantly tried to not give me credits (referral, AAA discount, $18 a month off) promised and own they own me. I'll hold them to their promises just like they hold me to my 2 years contract. It usually takes 4 calls of quoting verbatim exactly what the 3 previous reps told me in order to get anything accomplished (luckily I keep good notes, including who + ID number of who I talk to) .

Getting the installers out was a mess. It turned out that DTV phone schedulers screwed up, not the subcontractors. But once they came, they did a great job. Anyway, I have had quite a time getting settled in.

Anyway, I love the picture, much better than TWC. I hate the DVR's (huge downgrade from TWC). Love the bill (ONCE I get my credits), much cheaper. And I have dealt with my MLB fate (only 18 Braves games this year), based on a lie CSR told me before I signed up.

And No, I don't want to switch back to cable. I just want get my bill straight and watch TV. But when I read people that go ballistic on these boards, I totally understand from my personal experience. When things go wrong, it can really stress you out.

[10david2]

It is quite true that DirecTV's practices have gone downhill badly, I totally agree. Your experiences are not exactly rare. I wish they would shape up, frankly. I like your attitude about it, though - it is possible to decry the state of their service without making it out to be a personal insult to humanity.

I'm out of curse words at this point...lol Now I'm just trying to put everything behind me and enjoy the TV.

[brucegrr]

In general customer service has gone downhill. Harder and harder to get a real person on the phone and then when you do they don't know anything or can't do anything. I can understand being frustrated. I have had a few of Directv's CSR's from hell. Usually I try and call back and get one from heaven :)

At the end of the day........in our area any way.......we have 3 choices. Directv. Dish. Time Warner. Since I love HD and baseball there is only one choice. Directv.

[durl]

Every business should strive to have great customer service but it's not as easy as one may think. To have perfect customer service you'll have to have perfect people...not possible.

I would guess that for every person that thinks Directv is out to rip them off there are 9 others who are extremely satisfied with their product.

I personally feel that Direct TV are total scumbags that try to rip you off every chance they get. (Like most businesses).

No offense here, but that statement makes it sound as though you expect to be ripped off by every company with whom you do business. If you look for something bad, even the minor things can become major problems.

[bagdropper]

title says it all...the price for all levels went up $3, right? Just had a $3 increase...math works anyway.

[tcusta00]

Except that your contract says that you won't get any of the rate increases for the first twelve billing periods.

[paulsown]

I can't speak for others, but I don't defend DirecTV so much as I spend effort pointing out examples of a culture gone mad with an overblown sense of entitlement, self-righteous outrage, and a propensity to think they are "owed" something in life, and not only that but yesterday is not soon enough. I'm looking at a bigger picture than just DirecTV corporate practices. If that comes across as defending DirecTV, then my point is missed by a country mile, and any further explanation on my part is useless.

Mind you, I am not accusing the OP of these things wholesale, I don't even know him, just his post comes across that way.

If you read carefully, the OP is complaining he didn't get his refund in the timeframe he wanted it in, that's not anything evil, that is just a generated expectation. As for the $3 shortage, that is in all likelihood a tax issue. Now, given that, one can hardly conclude that the company is evil.

You know, this is the second time I have seen you put all that nonsense about "overblown sense of entitlement" and all the rest. If Directv gave him what was promised and honored their ads, this would not be an issue. It has nothing to do with "self righteous outrage" but with Directv doing what it says it will do. Like it or not, you are defending Directv when they are in the wrong.

If the OP was asking for free service for life because an installer left a piece of wire on his floor, that would be different. The OP is only asking for Directv to live up to their end of the bargain just like Directv expects him to live up to his. I can't see how that is the OP's fault.

Let's say my bill is $100. Can I send Directv only $66 and tell them the rest is the money the government took out of my check to pay taxes? I don't think so.

[10david2]

No offense here, but that statement makes it sound as though you expect to be ripped off by every company with whom you do business. If you look for something bad, even the minor things can become major problems.

Well since you mentioned it, lately it seems every business I have dealt with wants a 2-year contract/commitment for any type of service (Ex. My ATT cell contract) which only guarantees that they get paid, but doesn't guarantee that I get good service. If I want to get out of it I must pay $200. Same applies with DTV. They rip the cable out of my house, install the dish and then tell me that I can't get programming that 4 different reps said I would get. (But we can't put your house back the way it was, that's your problem)

I was very skeptical to go into a contract for TV, but I chose to, hoping for the best. I guess you can say I got disappointed a bit. Plus this was just 7 days ago, so its a little fresh right now. But I am willing to accountable for my actions unlike MANY companies these days. So I guess when I said "like most businesses" I guess that shoe maybe doesn't fit every company, but does apply to many.

I know companies want to turn a profit for their share holders, but I don't want to go into the red just trying to watch TV. I pay for results, so far, all I have gotten is excuses and empty promises. But I will honor my contracts until they expire and then hit the road. In the meantime, I guess I will quit make generalizations.

[JeffBowser]

Been many more than two times, and I plan to keep doing it. The fact that you think it is nonsense would seem to put you squarely in the camp I target, therefore you are not going to like much of what I have to say. Please feel free to add me to your ignore list, it will make you happier to not have to read anything I write.

For the record, and you should really read the OP's post before you pop off, they haven't denied him what he was due, they simply did not give it in the time frame he felt it should be given. As for the conjecture on the $20 versus $17, we're going to have to get details from the op on that, but if it is truly a tax situation, then yes, they can do that.

You know, this is the second time I have seen you put all that nonsense about "overblown sense of entitlement" and all the rest. If Directv gave him what was promised and honored their ads, this would not be an issue. It has nothing to do with "self righteous outrage" but with Directv doing what it says it will do. Like it or not, you are defending Directv when they are in the wrong.

If the OP was asking for free service for life because an installer left a piece of wire on his floor, that would be different. The OP is only asking for Directv to live up to their end of the bargain just like Directv expects him to live up to his. I can't see how that is the OP's fault.

Let's say my bill is $100. Can I send Directv only $66 and tell them the rest is the money the government took out of my check to pay taxes? I don't think so.

[brucegrr]

Where did the OP say DirecTv didn't live up to their promise? They didn't live up to his perception of the promise.

20.00 off. He got it .It just took awhile. Longer than he expected. The issues seems to be the time and not the promise.

As a previous poster suggested, the 3.00 difference may be due to the price increase.

Yes, DirecTv should do as they promised. Describing their actions as evil? Or saying DirecTv is just trying to screw him to make more money?

Exactly how does the "screw me" thing work. I guess I need some sex education :) Do they have a flashing light that goes off every so many customers and that is the customer they screw? Eeeny Meeny Miney Moe?

Do customers get screwed? Sure. Fact of life in a company with millions of customers. We may debate how it should be............but it is what it is. And it is not DirecTv alone.

[paulsown]

Been many more than two times, and I plan to keep doing it. The fact that you think it is nonsense would seem to put you squarely in the camp I target, therefore you are not going to like much of what I have to say. Please feel free to add me to your ignore list, it will make you happier to not have to read anything I write.

For the record, and you should really read the OP's post before you pop off, they haven't denied him what he was due, they simply did not give it in the time frame he felt it should be given. As for the conjecture on the $20 versus $17, we're going to have to get details from the op on that, but if it is truly a tax situation, then yes, they can do that.

I seriously want to know how you can claim that this is "self righteous entitlement"? How do you come up with that? You claim that I am part of it, explain.

I am sure your response will be just to attempt to insult me again by saying that I am part of the camp, but will provide no explanation.

BTW, send Directv only 2/3 of your next bill and tell them the rest is what you were taxed on the original amount you made. See how long it takes before they disconnect you.

Expecting a company to keep up their end of the bargain in a contract without having to spend hours trying to get it is not "self righteous entitlement", it is just expecting a company to do what is expected. I don't blame the OP one bit for being mad. I would be too.

[brucegrr]

10david2,

Who let them "rip the cable out"? Didn't you have choice and final control every step of the way?

What programming didn't you get? As far as MLB.........it is complicated. Lots of threads right now discussing the issue. Blackouts. Local RSN.'s. etc. etc. etc. A CSR could easily give wrong information about the issue. They shouldn't but they do. What was your exact problem with MLB?

[JeffBowser]

I explained myself in an earlier post in this thread. If you read it, and still don't understand, as I said in that post, you won't understand in any further explanation.

Nonetheless - the issue is people's reaction to the issue, not the issue itself. If you have read anything else in this thread, you can see where I agree DirecTV's practices have been crappy lately.

Now, kindly block me, I seem to offend you by my very existence.

I seriously want to know how you can claim that this is "self righteous entitlement"? How do you come up with that? You claim that I am part of it, explain.

I am sure your response will be just to attempt to insult me again by saying that I am part of the camp, but will provide no explanation.

BTW, send Directv only 2/3 of your next bill and tell them the rest is what you were taxed on the original amount you made. See how long it takes before they disconnect you.

Expecting a company to keep up their end of the bargain in a contract without having to spend hours trying to get it is not "self righteous entitlement", it is just expecting a company to do what is expected. I don't blame the OP one bit for being mad. I would be too.

[brucegrr]

Conflict, problem, miscommunication, error.........that's life.

How we deal with it........that's up to us.

It is a matter of perspective. Of course when it is happening to us........it is personal.

[paulsown]

I explained myself in an earlier post in this thread. If you read it, and still don't understand, as I said in that post, you won't understand in any further explanation.

Nonetheless - the issue is people's reaction to the issue, not the issue itself. If you have read anything else in this thread, you can see where I agree DirecTV's practices have been crappy lately.

Now, kindly block me, I seem to offend you by my very existence.

WHAT? You have not explained anything.

He has a right to be upset. What should he do, just accept it and say "oh well", or think that they are wrong. Is he a little more upset than I would be, well, I don't know. I did not have to spend time on the phone with them trying to get it fixed. I would probably have called one time, and when it did not get fixed, remember that incident so that when my contract was up I would go somewhere else. Not for just the money, but because Directv obviously has a problem and who knows what part of my bill might be screwed up next.

As far as blocking you, me blocking you, I don't see why I should. I love when people are questioned about something they say and they attempt to "run away" because someone does not agree. Your existence does not offend me, just your opinion that someone expecting Directv to live up to their end of a contract is "entitlement" You don't seem to understand what you are saying means.

[spartanstew]

He has a right to be upset.

Upset about what?
That the rebate took a bit longer than he expected OR that it's $3 less than he thought?

If the first, then get over it. If the second, then we need more details (as was stated many times).

[JeffBowser]

Sigh. You didn't understand my original explanation, my second, nor my third. I'm not trying a 4th time. We'll agree to disagree for the sake of peace on the forum.

Noteworthy, the OP hasn't even checked back in.

[paulsown]

Upset about what?
That the rebate took a bit longer than he expected OR that it's $3 less than he thought?

If the first, then get over it. If the second, then we need more details (as was stated many times).

If it took longer than expected, I would be peeved, but would get over it. $3 Less then he expected and multiple phone calls, that would be different.

[tcusta00]

Where did the OP say anything about multiple phone calls?

[paulsown]

Sigh. You didn't understand my original explanation, my second, nor my third. I'm not trying a 4th time. We'll agree to disagree for the sake of peace on the forum.

Noteworthy, the OP hasn't even checked back in.

First explanation was a rant about some societal problem that you were attempting to equate this to, the second explanation was attempting to put me into this group and insult me without addressing the issues I raised, third was a point about the OP's reaction to the situation (which I don't think he should be judged on, these types of situations can be frustrating, and he probably was just venting), and now no answer.

I can agree with you on one thing. Their is a problem with a "sense of entitlement" in this country and all of the rest of the points that you have made in the first post. HOWEVER, I don't think that this situation fits that. Nor the DVD player lawsuit that I first read you post this in. The fact of the matter is that if Directv did what their ad said, this (and the DVD player thing) would not be an issue at all. I have read very few posts in these threads were I have thought that someone was asking to much from Directv. I have read a few, and I just pass those on by because it is usually very obvious when someone is trying to get something they do not deserve.

[brucegrr]

When the first post says "From my experience, DirecTV is an evil company. They're just trying to F*** with you to make a little more money!" how do you expect people to respond?

There is info missing?

1.Service start date?
2.Is the bill correct now?
3. How many calls to CS?
4.What exactly was promised?
5.How does your state tax services?

The total amount in question is 120.00, yes?

[spartanstew]

Noteworthy, the OP hasn't even checked back in.

They rarely do Jeff.

There's more hit and runs here than at Fenway park.

[spartanstew]

$3 Less then he expected and multiple phone calls, that would be different.


Where did the OP say anything about multiple phone calls?


Exactly. I don't think Paul even read the OP. He saw the title and that someone was mad at D* and decided to jump in and pick fights with those that weren't sympathetic, without even knowing the whole issue.

[tcusta00]

I feel for the OP, I really do, because I've dealt with customer service BS at DirectTV before too, but it doesn't sound like he's done anything to try to better his own situation before coming here and spurting off.

[paulsown]

Exactly. I don't think Paul even read the OP. He saw the title and that someone was mad at D* and decided to jump in and pick fights with those that weren't sympathetic, without even knowing the whole issue.

I did read the OP, I was just saying what would make me upset.

BTW, notice that no matter the problem, some people are NEVER sympathetic with the OP when they are upset with Directv? Read the first reply to his post. This is typical of EVERY complaint about Directv I have EVER seen here. Someone jumps right on with an insult for the OP and some reason why he/she expects to much. Not matter what.

Just insult after insult about the OP and me for not thinking that Directv is perfect and would ever make a mistake or do anything wrong.

I have no loyalty to any company, and if the company will not live up to their agreements, I will take my business elsewhere. I expect the same treatment towards me if I do not live up to my end. I will not defend a company that treats a customer badly no matter how they treat me. And I will certainly not stoop to insults of those people. It's just their experience.

I am smart enough to know that my experience with a company and my needs in TV service are not the same as everyone's. Therefore, if someone is leaving, I would not insult them. I wish them good luck without the snide remarks so many feel the need to post. So many here try to force the belief that since they have had no problems and they are very happy with their treatment and service, everyone should be. That is just not the case. And I bristle everytime I read one of these "I am leaving" or "I am upset" threads for the onslaught of insults that are sure to follow. Did the OP go to far with the "Directv is evil" stuff. Probably. But that does not make his frustrations or perceptions invalid. It just makes him upset. And then he is poked with insults after that. No wonder he has not posted again.

[JLucPicard]

... before coming here and spurting off.
:lol:
Unless you meant "spouting off", I am taking an entirely different meaning! :D

[HDTVsportsfan]

eeewwwwwwwwwwww...oh dude.....you actually went there. :lol:

[DCSholtis]

:lol:
Unless you meant "spouting off", I am taking an entirely different meaning! :D

:rolling: :rolling: :rolling: :rolling: :rolling: :rolling:

[Greg Alsobrook]

!rolling

:sure:

[tcusta00]

You guys are terrible!! :lol:

[Piratefan98]

No spurt for you !

[paulsown]

No spurt for you !

Now that's funny:lol:

[SDizzle]

If D* is an "evil" company, then I guess I really like "evil" and want more companies that I do business with to be "evil":lol: :lol:

[tcusta00]

Now see, I brought some levity to an otherwise serious thread. You're all very welcome. :D

[brucegrr]

yes you did :)

[bgottschalk]

Except that your contract says that you won't get any of the rate increases for the first twelve billing periods.


Must be a different contract than the one I got. :lol:

I signed up in September and was still allowed to take full advantage of the Feb. rate increases. Woohooo.

Any rate I'm not complaining. Tons of HD channels and a CE program that is constantly adding more huge features (like VOD and media share).

However, I'm not defending D* either. At the end of the day, it all comes down to whether the unique advantages you get with the service are worth any headache and pain that goes with it. If the pain gets to be more than the service is worth, I'll look elsewhere - but for now the scale is tilted way to the advantage side for me.

[bruceko]

"Why is DTV trating me badly"
Because they think they can!

[Carl Spock]

Except that your contract says that you won't get any of the rate increases for the first twelve billing periods.
Must be a different contract than the one I got. :lol:

bgottschalk is right. From the service agreement (bold by me):

(d) Our Programming Changes. Many changing considerations affect the availability, cost and quality of programming and customer demand for it. Accordingly, we must reserve the unrestricted right to change, re-arrange, add or delete our programming packages, the selections in those packages, our prices, and any other Service we offer, at any time. We will endeavor to notify you of any change that is within our reasonable control and its effective date. In most cases, this notice will be about one month in advance. You always have the right to cancel your Service, in whole or in part, if you do not accept the change (see Section 5). If you cancel your Service, a deactivation fee (described in Sections 2 and 5(b)) or other charges may apply. Credits, if any, to your account will be posted as described in Section 5. If you do not cancel, your continued receipt of our Service will constitute acceptance.

[tcusta00]

I don't know what others are letting DirecTV do to them, but I sure as heck don't. It's advertised as locked in for a year, I don't care what the customer agreement may say.

Dear Mr. XXXXXXXXX

Thanks for taking the time to write us back. As stated in our previous email, DIRECTV has implemented a modest price adjustment beginning with your March 2008 bill.

However, since you recently became a DIRECTV customer, your new customer offer price will continue for the remainder of your 12 month promotional offer period. A $3 monthly credit will be applied to your account automatically after March 1 to offset the cost of new package price.

Thanks again for writing and for giving us a chance to respond to your concern.

Sincerely,

XXXXXX X.
Employee ID XXXXXXXXX
DIRECTV Customer Service

[RobertE]

I don't know what others are letting DirecTV do to them, but I sure as heck don't. It's advertised as locked in for a year, I don't care what the customer agreement may say.

IIRC that was a promotion that was run in some, but not all markets.

[tcusta00]

IIRC that was a promotion that was run in some, but not all markets.

Go to this link and rollover the packages:

http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=3310008#packageCopyAncho r

It says "for 12 months" right under the price.

[Carl Spock]

Maybe the OP should check his package.


Oh, no, this thread is heading back into the gutter... :grin:

[tcusta00]

Maybe the OP should check his package.


Oh, no, this thread is heading back into the gutter... :grin:

!rolling

[10david2]

10david2,

Who let them "rip the cable out"? Didn't you have choice and final control every step of the way?

What programming didn't you get? As far as MLB.........it is complicated. Lots of threads right now discussing the issue. Blackouts. Local RSN.'s. etc. etc. etc. A CSR could easily give wrong information about the issue. They shouldn't but they do. What was your exact problem with MLB?

I suppose I could have let the cable stay and let them run 5 new cables through the walls. So that's my fault I guess. Here is the letter I sent to MLB below. The other issues I'm having plus these will addressed in my letter to the BBB.

MLB,
Could you provide to me a detailed explanation for the reason that Direct TV chooses to have different blackout rules than other TV providers? I recently was a subscriber to Time Warner Cable and purchased the Extra Innings package each year to watch my favorite team, the Atlanta Braves. In our area (Farmville, NC 27828), Timewarner Cable and MLB.tv show that the Washington Nationals and the Baltimore Orioles are our “home” teams. Meanwhile I’m a 5-hour drive from any of these cities ballparks.

But Direct TV also includes the Atlanta Braves as well as the Nationals and the Orioles as the “home” teams for my zip code. I am unable to watch the Braves by purchasing the Extra Innings package through Direct TV (unlike Timewarner and MLB.tv) because of the Braves being one of my home teams, thus those games would be blacked out.

How is Direct TV allowed to choose who they designate as the home teams for each zip code? Is that not a decision that should be made by Major League Baseball, not Direct TV? I fail to understand why all of the MLB television providers don’t have and follow the same guidelines. Timewarner and other providers follow one set of rules and Direct TV follows their own.

In addition to being blacked out of the Extra Innings package, I also cannot receive Sportsouth Ch. 631 on Direct TV, due to it being a regional sports network. When I ordered the Direct TV service, I was told by four different Customer Service Representatives at Direct TV that I would indeed receive the Sportsouth channel and be able the view the Braves games on that channel with no restrictions. I was very specific with my questions when ordering, even mentioning the channel name and number to be sure they were telling me the correct information. After the service was installed, I was shocked to find out that I wouldn’t receive the channel because it is not available in my area. How can I be in the Atlanta Braves TV market (according to Direct TV) but be out of the geographic region of one of its Regional Sports Networks that carries more than half of the teams games this season? I feel either the Braves are my home team or they are not. If they are, I should be able to receive the Sportsouth games on my system. If they are not my team, I should be able to purchase the Extra Innings package without the Braves games being blacked out. I don’t understand how I can be shut out of every avenue to watch my team. MLB.tv is not the answer, because it is proven to be unstable. This situation greatly confuses me.

Meanwhile because of this situation, I am left with seeing less than 30 games of a 162 game schedule for the 2008 season. I would really like to see the blackout eliminated completely. If we the fans are going to pay your company hundreds of dollars for these TV packages each year, we should have no restrictions on what we can see. This whole experience has been horrible for both my family and me. We have watched the Atlanta Braves for almost 30 years. And this year, they will barely exist in our life because of the blackout rules. Is this how you want lifelong fans to be treated? I sincerely hope not.
If the rules are not changed to be more fair for the most important people in the sport of baseball, US the FANS, who pay all of our hard earned money just to enjoy a sporting event, then maybe I will take our money and spend it on something that gives a little better return and more satisfaction than a Black Television Screen while our favorite team plays.

Sincerely,
David

Sorry about the length, the moderators can edit if it's not acceptable. I await the responses telling me what a whiner I am and how I brought it on myself.

[RobertE]

Go to this link and rollover the packages:

http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=3310008#packageCopyAncho r

It says "for 12 months" right under the price.

I know the promotions all too well.

You missed this part (Bold & Red is my highlight)

BILL CREDIT/PROGRAMMING OFFER: Upon DIRECTV System activation, customer will receive redemption instructions (included in customer's first DIRECTV bill, a separate mailing or, in the state of New York, from retailer) and comply with the terms of the instructions. Account must be in “good standing,” as determined by DIRECTV in its sole discretion, to remain eligible. DIRECTV not responsible for late, lost, illegible, mutilated, incomplete, misdirected or postage–due mail. Limit one bill credit offer per account. IF, AFTER 12 CONSECUTIVE MONTHS (3 MONTHS FOR STARZ and SHOWTIME), CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE, THEN ALL SERVICES TO WHICH CUSTOMER IS SUBSCRIBING WILL AUTOMATICALLY CONTINUE ON THE 13TH MONTH (4TH MONTH FOR STARZ/SHOWTIME) AT THE THEN–PREVAILING RATES, INCLUDING THE $4.99/MO. LEASE FEE FOR THE 2ND AND EACH ADDITIONAL RECEIVER. In certain markets, programming/pricing may vary. Package pricing at directv. com/packages. DIRECTV System has a feature which restricts access to channels. LIMIT ONE BILL CREDIT PER DIRECTV ACCOUNT.


Again, what you are pointing out is the CURRENT promotion. Not all markets get the same promotions. They have promotions that are national & regional in nature. One of the more recent one was $20 off for 12 months vs the normal $10 off. Only ran in some markets. At times its a major PITA to keep up with what is the current "deal".

[tcusta00]

I know the promotions all too well.

You missed this part (Bold & Red is my highlight)



Again, what you are pointing out is the CURRENT promotion. Not all markets get the same promotions. They have promotions that are national & regional in nature. One of the more recent one was $20 off for 12 months vs the normal $10 off. Only ran in some markets. At times its a major PITA to keep up with what is the current "deal".

Ok, fair enough. My deal was locked in for 12 months.

[brucegrr]

David,

No you are not a whiner. I really did want to know your problem with MLB. I welcome you to the wonderful world of MLB, blackouts and Directv.

Same problem two years. ago. Time Warner said my local sports teams were Detroit, Cincinnati and Cleveland and gave me all three channels. Directv only gave me Cincinnati. Last year Directv added Detroit to my package 1/2 through the year. Finally, this year Directv gives Detroit, Cincinnati and Cleveland.

I will agree it is a mess and finding who EXACTLY to blame is almost impossible. I do know MLB is looking to totally revamp their blackout rules.

[PAJeep]

Go to this link and rollover the packages:

http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=3310008#packageCopyAncho r

It says "for 12 months" right under the price.

here I almost got excited for a minute. My bill says $3.00 off until July. So for me they are giving me the original price I signed up with for 6 months. I also get the $20 for 12 months however when I check rebate status it only shows as $10. Since my discounts are not in line with my bill I'm very interested in what my next statement will look like.

[10david2]

Just an update for my "all big companies are evil scumbags-in particular DTV" theory. Last night I sat down to watch one of the few Braves games that I am supposed to receive. I tuned to Ch. 630 FSN (my local RSN) and only get a black screen. I call in and no one can give me a answer for why the game is not on. She gives me a list of channels to flip to..nothing. She adds the Sports Pak..nothing. She adds Extra Innings to my account and BAM!! the game comes on.

After an hour of this, she tells me that I do in fact need the Extra Innings package to see the braves game (keep in mind, the braves, nationals and orioles are my home teams). She then tells me that for my trouble she'll give me EI for 1/2 price. I'm very skeptical (of course..lol). I then turn to the Orioles game and it's not blacked out on the EI channels. So now I know she's lying. She tells me that I can try it out for a week and if I don't like it, I can call back and cancel. She then told me that if I go past the week, that i'll get charged and that she can't guarantee what games I will get. I tell her that I'll pass, because I have been lied to enough by them and just wanted the reason why the game wasn't on Ch. 630. She had no answer. I thanked her for nothing and got off the phone.

I logged in to my account to confirm I wasn't charged anything and found this:

04/09/2008 MLB EXTRA INNINGS - Pre-Ssn Sprt Cxl($49.75)($3.48)

(Both a charge and credit)

She basically added the Pre-Season EI package (where you get all games for all teams-no blackout problems). She was going to charge me a $100 for that and when the zap the package back (after my 7 day "trial" period) to the regular season, then all of my home teams would be blackout, just like they should be, per the MLB Blackout rules. And I would be out yet another $100.

Is this not a bait and switch, lying, scummy move?

BTW: I now accept I will see no Braves games and I will not call in again to talk to DTV any any reason, with the only exception of a obscene charge on my bill. I apologize for hijacking the thread and my belly aching. Thanks to everyone for letting me vent.

[JeffBowser]

Jeez, that's disgusting. I wish they'd get their CSRs and policies clear and in order.

Just an update for my "all big companies are evil scumbags-in particular DTV" theory. Last night I sat down to watch one of the few Braves games that I am supposed to receive. I tuned to Ch. 630 FSN (my local RSN) and only get a black screen. I call in and no one can give me a answer for why the game is not on. She gives me a list of channels to flip to..nothing. She adds the Sports Pak..nothing. She adds Extra Innings to my account and BAM!! the game comes on.

After an hour of this, she tells me that I do in fact need the Extra Innings package to see the braves game (keep in mind, the braves, nationals and orioles are my home teams). She then tells me that for my trouble she'll give me EI for 1/2 price. I'm very skeptical (of course..lol). I then turn to the Orioles game and it's not blacked out on the EI channels. So now I know she's lying. She tells me that I can try it out for a week and if I don't like it, I can call back and cancel. She then told me that if I go past the week, that i'll get charged and that she can't guarantee what games I will get. I tell her that I'll pass, because I have been lied to enough by them and just wanted the reason why the game wasn't on Ch. 630. She had no answer. I thanked her for nothing and got off the phone.

I logged in to my account to confirm I wasn't charged anything and found this:

04/09/2008 MLB EXTRA INNINGS - Pre-Ssn Sprt Cxl($49.75)($3.48)

(Both a charge and credit)

She basically added the Pre-Season EI package (where you get all games for all teams-no blackout problems). She was going to charge me a $100 for that and when the zap the package back (after my 7 day "trial" period) to the regular season, then all of my home teams would be blackout, just like they should be, per the MLB Blackout rules. And I would be out yet another $100.

Is this not a bait and switch, lying, scummy move?

BTW: I now accept I will see no Braves games and I will not call in again to talk to DTV any any reason, with the only exception of a obscene charge on my bill. I apologize for hijacking the thread and my belly aching. Thanks to everyone for letting me vent.

[DishCSR]

Just an update for my "all big companies are evil scumbags-in particular DTV" theory. Last night I sat down to watch one of the few Braves games that I am supposed to receive. I tuned to Ch. 630 FSN (my local RSN) and only get a black screen. I call in and no one can give me a answer for why the game is not on. She gives me a list of channels to flip to..nothing. She adds the Sports Pak..nothing. She adds Extra Innings to my account and BAM!! the game comes on.

After an hour of this, she tells me that I do in fact need the Extra Innings package to see the braves game (keep in mind, the braves, nationals and orioles are my home teams). She then tells me that for my trouble she'll give me EI for 1/2 price. I'm very skeptical (of course..lol). I then turn to the Orioles game and it's not blacked out on the EI channels. So now I know she's lying. She tells me that I can try it out for a week and if I don't like it, I can call back and cancel. She then told me that if I go past the week, that i'll get charged and that she can't guarantee what games I will get. I tell her that I'll pass, because I have been lied to enough by them and just wanted the reason why the game wasn't on Ch. 630. She had no answer. I thanked her for nothing and got off the phone.

I logged in to my account to confirm I wasn't charged anything and found this:

04/09/2008 MLB EXTRA INNINGS - Pre-Ssn Sprt Cxl($49.75)($3.48)

(Both a charge and credit)

She basically added the Pre-Season EI package (where you get all games for all teams-no blackout problems). She was going to charge me a $100 for that and when the zap the package back (after my 7 day "trial" period) to the regular season, then all of my home teams would be blackout, just like they should be, per the MLB Blackout rules. And I would be out yet another $100.

Is this not a bait and switch, lying, scummy move?
.

No it's not, it's simply that she used the wrong adjustment code when crediting you for the mlb ei, she added the reg ei, not a pre season one, but when crediting your account she used, "pre-season sports subscription " credit adj instead of " sports subscription" credit adj code..., there is no "pre-season" sub of any sports sub. just a free preview of the same sports subscription. The only "bait and switch" I could see would be the 7day trial period. This does not exist in any sports sub, by any provider

[10david2]

No it's not, it's simply that she used the wrong adjustment code when crediting you for the mlb ei, she added the reg ei, not a pre season one, but when crediting your account she used, "pre-season sports subscription " credit adj instead of " sports subscription" credit adj code..., there is no "pre-season" sub of any sports sub. just a free preview of the same sports subscription. The only "bait and switch" I could see would be the 7day trial period. This does not exist in any sports sub, by any provider

So your telling me that if I took the offer, that I would be able to watch the Braves game, when they are considered my home team?

[DishCSR]

So your telling me that if I took the offer, that I would be able to watch the Braves game, when they are considered my home team?

Well it appears so, according to your zip code and the game schedule lookup tool on dtv.com, (which for today's games, show braves on mlb ei in your zip code,) however what does not make any sense is that according to the rsn lookup tool the braves are your local team,viewable on your rsn, , (also by zip code) Does this make any sense, heck no...but then again we're dealing with the mlb, and blackouts and dtv, none of this blackout bs has ever made sense , even when i was with dishnetwork. I totally agree with you that paying for a sports subscription should eliminate blackouts

Let me just ask you this, Is your recvr connected to a phone line?, the initial blackout commands come through the phone line.

oh and btw, please forgive me if this is hard to read, i am a bit drunk right now

[brucegrr]

Not sure about the phone issue. I have not had a phone line hooked up in 3 years, and I have had the EI package each year.

[10david2]

Let me just ask you this, Is your recvr connected to a phone line?, the initial blackout commands come through the phone line.

oh and btw, please forgive me if this is hard to read, i am a bit drunk right now

No problem and thanks for your help. I had no phone lines connected to any receivers at first. I did connect a phone line to 1 box while I was on the phone with tech support. But after she added the EI "trial" the game showed on all TVs, 1 with a phone line, 1 without. So I'm not sure it had anything to do with it one way or the other.