DKPeppard
04-11-08, 12:57 PM
Thank you all for taking the time to read through this. Here is my issue. I switched back to Qwest DSL last November, 2007. Since then, I have noticed my DSL modem (M1000 with the W1000 wireless module) resets about once every few days to several times throughout the day. At first I thought it was something Qwest's Central Office (CO) was doing to the circuits, but after further investigation, it appears it is something going on within our house.
I recently discovered, if my modem encounters any type of power surge or fluctuation, the WAN interface resets, which in turn resets the entire modem. This reset is absolutely annoying because it interrupts my Internet while the modem reboots (around 2 minutes), plus my modem requests a new IP address every time, so I have to go and update my DNS records for the web server I run at home. I have now purchased a static IP from Qwest, but still, this constant rebooting of my modem is annoying and obviously a sign of a problem.
I have the modem on an APC UPS, but that does not seem to help. We have a treadmill that is about 3 years old. I discovered any time we use the tread mill, it resets the modem. I have moved the modem to a totally different wall jack, different floors in the house, different circuits in the house, tried using a different UPS, used a surge protector filter on the phone line itself (where you plug one end of the phone line into the surge protector, then use a second line back out to your modem) and nothing is working.
I have used a plug tester to verify every plug I've tried is wired and grounded properly and they all are. I am so frustrated now because the problem is escalating to the point where the modem resets about every few hours now. Just today (4/11/08) it reset at 3:17a (we were asleep with nothing on in the house), then again at 5:57a (about the time my wife used her hair dryer).
What are your thoughts? I don't have any trouble with any other devices in the house. Lights don't flicker so I think the overall house wiring and grounding is good. The house is a 1984 Poulte. Is it possible I have an actual problem with the modem? I've had DSL in the past, using an Actiontec modem before and never recall any problem like this. I've had cable too and had no problems like this. It started when I switched back to DSL and got this new M1000 modem from Qwest.
I am at my wits end and don't want to just go blatantly throw money around without some direction. If you have fully read this, you can see I've tested many different scenarios and different equipment, except for a new modem. To test a new modem, I'd actually have to go buy it, then get it registered with Qwest. I am open to this, but wanted your opinion before I went any further.
Please let me know what other information I can provide and thank your for your time and expertise.
I recently discovered, if my modem encounters any type of power surge or fluctuation, the WAN interface resets, which in turn resets the entire modem. This reset is absolutely annoying because it interrupts my Internet while the modem reboots (around 2 minutes), plus my modem requests a new IP address every time, so I have to go and update my DNS records for the web server I run at home. I have now purchased a static IP from Qwest, but still, this constant rebooting of my modem is annoying and obviously a sign of a problem.
I have the modem on an APC UPS, but that does not seem to help. We have a treadmill that is about 3 years old. I discovered any time we use the tread mill, it resets the modem. I have moved the modem to a totally different wall jack, different floors in the house, different circuits in the house, tried using a different UPS, used a surge protector filter on the phone line itself (where you plug one end of the phone line into the surge protector, then use a second line back out to your modem) and nothing is working.
I have used a plug tester to verify every plug I've tried is wired and grounded properly and they all are. I am so frustrated now because the problem is escalating to the point where the modem resets about every few hours now. Just today (4/11/08) it reset at 3:17a (we were asleep with nothing on in the house), then again at 5:57a (about the time my wife used her hair dryer).
What are your thoughts? I don't have any trouble with any other devices in the house. Lights don't flicker so I think the overall house wiring and grounding is good. The house is a 1984 Poulte. Is it possible I have an actual problem with the modem? I've had DSL in the past, using an Actiontec modem before and never recall any problem like this. I've had cable too and had no problems like this. It started when I switched back to DSL and got this new M1000 modem from Qwest.
I am at my wits end and don't want to just go blatantly throw money around without some direction. If you have fully read this, you can see I've tested many different scenarios and different equipment, except for a new modem. To test a new modem, I'd actually have to go buy it, then get it registered with Qwest. I am open to this, but wanted your opinion before I went any further.
Please let me know what other information I can provide and thank your for your time and expertise.