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View Full Version : you can cancel without the prorated fee!


newsposter
04-14-08, 07:33 PM
if you do it quickly!

http://seattlepi.nwsource.com/lifestyle/358990_consumer15.html

What the Strucks may not have known is there is only a 24-hour grace period to cancel when you install DirecTV, Robert Mercer, public relations director for DirecTV Inc., said in an e-mail. That applies to customers who lease equipment from the company, which the vast majority of customers do, he said.

Customers can cancel within 24 hours without paying the fee, but they won't get a refund on any equipment charges, Mercer said.

dodge boy
04-14-08, 07:46 PM
That may even vary with state laws, some states may require a 5, 10, or 30 day trial. I know any major long term agreement (like buying a car) has a min. 24 hr period to get out of it.
I found this.....

http://www.nea.org/money/pf071008.html

wonder if you ordered D* off the website if that would follow under internet purchases.....
Just know your state laws, because they vary state to state and D* has to abide by the state where the service address is, just like in collecting state taxes.

Ken S
04-14-08, 08:49 PM
That may even vary with state laws, some states may require a 5, 10, or 30 day trial. I know any major long term agreement (like buying a car) has a min. 24 hr period to get out of it.
I found this.....

http://www.nea.org/money/pf071008.html

wonder if you ordered D* off the website if that would follow under internet purchases.....
Just know your state laws, because they vary state to state and D* has to abide by the state where the service address is, just like in collecting state taxes.

There is no state that I know of that will allow more than 3 business days for contract rescission. Many are less or the types of agreements are severely limited. So, contact your state attorney general (or search their website).

HDTVsportsfan
04-14-08, 08:53 PM
VA. is 3 days. But i don't know if it would apply to DBS agreements or not.

curt8403
04-14-08, 09:37 PM
VA. is 3 days. But i don't know if it would apply to DBS agreements or not.

FTC law says 3 days counting the day that you activate, and that applies to every state. D* will honor that, although you might have to remind them that it is FTC law.

convem24
04-14-08, 09:38 PM
I have a small confession to make. I work with call centers. Cancellation should not be an issue if the customer service rep has properly qualified the customer for what they want. In the case of the customer who bundled with Qwest they should have asked what the trail period. Typically cell phone service gives you 30 days which they should have exercised. For Directv it varies from state to state. I believe that customers also have some burden also. They need to do their research or ask the right questions.