jrbdmb
02-21-03, 10:32 AM
I'm spending waaaaay too much time on the phone with Dish Network recently, trying to resolve multiple billing issues. A rundown:
1) I originally purchased a 2-receiver system (both 301's) under the Free-For-All promotion last August. When I learned about the PVR units, I purchased a 508 and convinced Dish to give me a $49.99 credit for one of the 301's. The unit was shipped to Dish in early September, and as of two weeks ago still no credit. After a few phone calls I got a $49.99 credit to my CC, but on the same day a corresponding $49.99 charge to my Dish account! After several more phone calls to CS and their supervisors I think I have this straightened out, but I'm still waiting the 7 - 10 business days for the credit to actually appear on my CC.
2a) On 01/31 I decided to buy a year of AT150 to beat the coming price increase. When I looked at my next bill online, there was no monthly credit for the Free-For-All promotion. I called CS, who told me since I was no longer subscribing *monthly* to AT150, I no longer qualified for the credit. I read the agreement, and of course there was no mention of this requirement to get the credit. More phone calls, more supervisors, ended up getting a one-time credit to cover the rest of my Free-For-All promotion.
2b) The same online bill showed that I paid $451 for a year of AT150 (via my CC), but the detailed bill showed I was charged more than this. A separate call to CS today (I decided it was much less confusing to fight only one battle at a time) confirmed that I was in fact charged the new higher rate of $473 for the year of programming, even though I purchased and paid for the year before the increase. CS response so far is "that rate is not guaranteed" - I didn't know that Dish could at will change the price on service I've already paid for. :shrug: I'm still working on this one ....
1) I originally purchased a 2-receiver system (both 301's) under the Free-For-All promotion last August. When I learned about the PVR units, I purchased a 508 and convinced Dish to give me a $49.99 credit for one of the 301's. The unit was shipped to Dish in early September, and as of two weeks ago still no credit. After a few phone calls I got a $49.99 credit to my CC, but on the same day a corresponding $49.99 charge to my Dish account! After several more phone calls to CS and their supervisors I think I have this straightened out, but I'm still waiting the 7 - 10 business days for the credit to actually appear on my CC.
2a) On 01/31 I decided to buy a year of AT150 to beat the coming price increase. When I looked at my next bill online, there was no monthly credit for the Free-For-All promotion. I called CS, who told me since I was no longer subscribing *monthly* to AT150, I no longer qualified for the credit. I read the agreement, and of course there was no mention of this requirement to get the credit. More phone calls, more supervisors, ended up getting a one-time credit to cover the rest of my Free-For-All promotion.
2b) The same online bill showed that I paid $451 for a year of AT150 (via my CC), but the detailed bill showed I was charged more than this. A separate call to CS today (I decided it was much less confusing to fight only one battle at a time) confirmed that I was in fact charged the new higher rate of $473 for the year of programming, even though I purchased and paid for the year before the increase. CS response so far is "that rate is not guaranteed" - I didn't know that Dish could at will change the price on service I've already paid for. :shrug: I'm still working on this one ....