View Full Version : Mover's Edge Installer No show......
:mad: :mad: :mad:
In Sacramento, Ca.
Had 8-12:00 for appointment.
Arrrived at my (Brand) new house at 7:30. Sat in kitchen, with full view of street. Not like there is much else to do in an empty house.
Waited until 12:00 and no installer ever came down the street.
No one ever came to front door, which was wide open....
Called, and they said he was there at 9:51. Description of house in notes was wrong, however......Guess they couldn't find it and gave up. It shows up fine in Google Maps, though...
So, Now they tell me the soonest they can come is next Thursday, Between 8:00 and Noon.....
I said either this weekend, or drop it off and I do it myself (Not really happy about that, but not waiting on thier sorry :asses: again.
Waiting on supervisor to call me back......
Moral is to call to confirm they are showing up about halfway through you assigned time.....
I could have saved a couple of hours, or saved the installation today....
Too bad they couldn't take care of it for me.
RobertE
05-02-08, 02:01 PM
Too many times I've been sent to the customers OLD address. :(
Did they have valid phone numbers for you?
You did at least have your receivers and TV there right? If not, he probably wouldn't have installed anything anyway.
Mertzen
05-02-08, 02:13 PM
Call a local dealer. Then might have a sooner date available. Not sure if they will do mover's though.
Description didn't match old house either. (I don't have a gravel driveway....)
They were bringing a new DVR to replace one of my DS6000R's....
I hauled over a TV last night.
They (DirecTV) had my cell number, but not sure what installer had. Only other number would have been my old number. Will check and see if they left a message when I get home...
You did at least have your receivers and TV there right? If not, he probably wouldn't have installed anything anyway.
You mean if the installer had actually showed up.
:rolleyes:
RobertE
05-02-08, 03:13 PM
You mean if the installer had actually showed up.
:rolleyes:
Whats with the constant negative attitude?
Anyway, our local policy is, no TVs in the house, no install.
Not to be a d*ck, I find that policy a bit *stupid*.
I mean it's "Movers Edge", right?
So I call Directv to get it all installed BEFORE I move. Meaning my stuff is in the OLD house. What if I was moving from LA to Miami. I bought the house, setup my neighbor to open the door for you, and you say sorry, he hasn't moved in yet, so no install. Not very convenient.....
Supervisor never called. (We'll he says he called my cell phone and left a message. Hmpf. No messages, nothing in the call logs.... Wonder if he called the wrong number?)
Anyway, after an hour of wrangling with Directv (Tracy - who was great) and the local dispatcher, we were able to get them to commit to tomorrow between 12 and 4. It's really a PITA do deal with this on my moving day, but the next choice was next weekend. So much for convenience.....
RobertE
05-02-08, 04:10 PM
Not to be a d*ck, I find that policy a bit *stupid*.
I mean it's "Movers Edge", right?
So I call Directv to get it all installed BEFORE I move. Meaning my stuff is in the OLD house. What if I was moving from LA to Miami. I bought the house, setup my neighbor to open the door for you, and you say sorry, he hasn't moved in yet, so no install. Not very convenient.....
Supervisor never called. (We'll he says he called my cell phone and left a message. Hmpf. No messages, nothing in the call logs.... Wonder if he called the wrong number?)
Anyway, after an hour of wrangling with Directv (Tracy - who was great) and the local dispatcher, we were able to get them to commit to tomorrow between 12 and 4. It's really a PITA do deal with this on my moving day, but the next choice was next weekend. So much for convenience.....
It can be looked at as stupid. But also consider: If there is no TV, there is no way to actually verify that it is working as it should. Everything gets wired up, you finally move in, go to hook up the TVs and no signal. Now what? Your pissed that the installer F'ed up. So you call for a service call, the area is swamped and will take a week or more to get someone out. Damned if he installs, damned if he don't. In some areas, the installer will then have to do that service call on his own time and quite possibly not even get paid for the first visit.
Sorry, not going to take that chance.
Hopefully, they will get you up and running without any additional aggravation.
BattleZone
05-03-08, 02:08 PM
It can be looked at as stupid. But also consider: If there is no TV, there is no way to actually verify that it is working as it should. Everything gets wired up, you finally move in, go to hook up the TVs and no signal. Now what? Your pissed that the installer F'ed up. So you call for a service call, the area is swamped and will take a week or more to get someone out. Damned if he installs, damned if he don't. In some areas, the installer will then have to do that service call on his own time and quite possibly not even get paid for the first visit.
Sorry, not going to take that chance.
Hopefully, they will get you up and running without any additional aggravation.
Worse than that... if everything isn't working right on the day the TVs finally arrive, there's an excellent chance that the installer will get a charge-back.
My installers are specifically instructed that they are NOT to perform a Mover's unless the following are on site and working:
- ALL of the receivers on the work order (and the techs must validate the receivers being on the account before they proceed with the installation).
- ALL of the TVs for the receivers on the workorder.
- ALL of the remotes, cables, and other accessories for the receivers.
Experience tells us that customers will always tell you that "we'll take care of it" if something goes wrong, but what that really means is that they'll complain to DirecTV, and DirecTV will call the HSP, and the HSP will charge back the installation company.
No thanks.
David MacLeod
05-03-08, 03:59 PM
Worse than that... if everything isn't working right on the day the TVs finally arrive, there's an excellent chance that the installer will get a charge-back.
My installers are specifically instructed that they are NOT to perform a Mover's unless the following are on site and working:
- ALL of the receivers on the work order (and the techs must validate the receivers being on the account before they proceed with the installation).
- ALL of the TVs for the receivers on the workorder.
- ALL of the remotes, cables, and other accessories for the receivers.
Experience tells us that customers will always tell you that "we'll take care of it" if something goes wrong, but what that really means is that they'll complain to DirecTV, and DirecTV will call the HSP, and the HSP will charge back the installation company.
No thanks.
in other words you have to pretty much fully move in before you can get the mover edge setup. no purpose to this service at all.
TigersFanJJ
05-03-08, 08:10 PM
in other words you have to pretty much fully move in before you can get the mover edge setup. no purpose to this service at all.
The program works exactly as it was designed. To install your system at your new home.
David MacLeod
05-03-08, 08:13 PM
The program works exactly as it was designed. To install your system at your new home.
Ads are pretty misleading then.
TigersFanJJ
05-03-08, 08:23 PM
Ads are pretty misleading then.
Ads often are.
It works the same way for DishNetwork. I work on both D* and E*. I do carry a small 2.5 inch TV to be safe. Sometimes TVs get damaged during the move.
So, I had a bet with my wife that they would NOT show up again. I lost. He showed up about 4:45pm. (Despite the 12:00 to 4:00 appointment, and calling DirecTv at 2:00 to check and getting a 3:00 pm estimate. Part of the orignial order was to bring out a standard DVR. Oops. He brought out an HD-DVR. He said he couldn't leave that one and would have to come ack tomorrow to finish the install....:lol:
I was not happy with that, as I need to go back to my old house and get it cleaned up, not sit around for another 4 hours waiting for them AGAIN.
He did a decent job of installing the stuff, but another 2 hours on the phone with DirectTV to get them to give me the HD-DVR on his truck. (Actually they credited the SDDVR and gave me 100 cash, and th einstaller charged me for it....)
Still not a very convenient experience.....
Dennis McLeod...
joe diamond
05-04-08, 08:47 AM
Moving day is not the time to install anything.
Also, I have done a few installations where the TVs and or customer were absent. All ended poorly. Put the equipment where it will be used.
Joe
...and the installer charged me for it....)
hmm.... that's not right. But on the other hand, maybe I should try that scam. :nono2: Better call D* and let them know.
TigersFanJJ
05-05-08, 06:54 AM
hmm.... that's not right. But on the other hand, maybe I should try that scam. :nono2: Better call D* and let them know.
It sounds like Directv already knows about it and gave credits to offset the charge.
lander215
05-05-08, 07:04 AM
My Movers Connection went flawlessly really. I didn't want to disrupt service where I was moving from, so they scheduled my movers out a few weeks. Once they had the new service, I went online and moved my install date up a couple of weeks...same guy showed up at my new place that installed the new system at my old place, and I was up and running (minus HD :( ) in about an hour.
The only "odd" thing was another installer called on Sunday (my install was done Saturday) and was on his way out to do the install...I told him I was all set...asked him not to touch anything on my account because it was all squared away.
It sounds like Directv already knows about it and gave credits to offset the charge.
Yes, they credited me.
They couldn't "change the workorder. The installer had to "charge" me for the upgrade, and DirectTV credited my account in cash....
Whats with the constant negative attitude?
Anyway, our local policy is, no TVs in the house, no install.
What's with the question that had nothing to do with an installer never showing up ?
The OP said the installer never showed up the first time and for some reason even though it had nothing to do with the installer not showing up you said - You did at least have your receivers and TV there right?
DiSH Defector
05-06-08, 10:03 PM
Ads are pretty misleading then.
The tv ads say to just take the receivers and remotes with you wherever you may move, and show an installer hooking them to a tv.
The ad on the D* website says basically the same thing with a prominent "Helpful Hints" link midscreen. Clicking on it tells you to remember that the electricity needs to be on and tv's present.
There's a reason it's called a Mover's Connection and not a Mover's Pre-Wire.
joe diamond
05-08-08, 09:42 PM
The tv ads say to just take the receivers and remotes with you wherever you may move, and show an installer hooking them to a tv.
The ad on the D* website says basically the same thing with a prominent "Helpful Hints" link midscreen. Clicking on it tells you to remember that the electricity needs to be on and tv's present.
There's a reason it's called a Mover's Connection and not a Mover's Pre-Wire.
Dish Defector,
Wish I had used that line......."connect & not prewire.=refused"...... Attempting them was just a waste of time. One resulted in a reminder from the kid in the dispatch office that, "if DTV gets a call on any of your jobs within 90 days WE charge you $100.00,"
Since that part was not in my contract I just stopped dong their work. They even asked why.
But I digress!
Joe
Well, then perhaps they should consider that service.
All I really wanted was for them to put the dish up and run the wires to my distribution point. I assume they can test the signal at the outlet with the same meter they use at the dish....
While I understand (now) that the details do SAY connection not pre-wire, that is not the impression I got.
All of this said, the real issue was he didn't even show up......:nono2:
BattleZone
05-09-08, 11:22 AM
Well, then perhaps they should consider that service.
All I really wanted was for them to put the dish up and run the wires to my distribution point. I assume they can test the signal at the outlet with the same meter they use at the dish....
They can. But ensuring signal from the dish to an outlet is not enough for DirecTV to consider the job complete, nor enough to save the tech from a backcharge if, say, the receiver died, a BBC is missing, the remote isn't programmed, if the customer can't hook the receiver up to the TV, or a dozen other things that DirecTV makes the tech responsible for.
You ARE right about the no-call/no-show, and DirecTV should compensate you for that.
joe diamond
05-09-08, 09:28 PM
They can. But ensuring signal from the dish to an outlet is not enough for DirecTV to consider the job complete, nor enough to save the tech from a backcharge if, say, the receiver died, a BBC is missing, the remote isn't programmed, if the customer can't hook the receiver up to the TV, or a dozen other things that DirecTV makes the tech responsible for.
You ARE right about the no-call/no-show, and DirecTV should compensate you for that.
IIP,
You gotta mention specification creep! DTV and the recent round of HSPs has added and added little tasks. The money has not followed the tasks.
What dozen other things are requested and how much will be paid?
How many times have you been one of two techs sent to the same address to verify the work of another tech?
Enough for awhile.
Joe
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