raj2001
03-06-03, 11:34 AM
Well sort of. I received a letter in the mail today from DTV. Here is what it said:
Dear (yourname here),
I'm writing with some important news about your current DIRECTV service.
On March 18, 2003, we will be implementing new prices for some of our programming packages. Information on this increase will be included on your next bill.
However, because you made a commitment to keep your basic DIRECTV service for a certain period, we will continue to offer you the previously advertised price for your basic programming package.
Beginning with your first bill after March 18, you will see the new price for your basic programming package and, for the rest of your commitment period, a credit each month to offset any increase in your basic package price. This credit will appear on your bill as "Price Protection." You may also see a price increase on one or more of our premium services (such as HBO, STARZ Super Pak, SHOWTIME UNLIMITED, Cinemax or SPORTS Pack) but you will not receive a credit for price increases on those premium services.
We work hard to bring you the best possible digital quality television service at the lowest cost possible. Unfortunately, our programming costs have risen nearly 25 percent since 2000, the last time we had an across-the-board increase. Unlike most cable TV services that have engaged in yearly rate hikes, we chose not to pass along those higher programming costs to our customers during much of that time.
For your convenience, to make a change to your programming selection at any time, just access your account online at DIRECTV.com. Or, use our automated phone system. When you call, select option 3 for "change programming."
Thanks again for your business. We look forward to continuing to provide you with award-winning service and a better value for your entertainment dollar than you'll find anywhere else.
Sincerely,
XXXXXXXXXXXX
Executive Vice President
DIRECTV, Inc.
:)
Dear (yourname here),
I'm writing with some important news about your current DIRECTV service.
On March 18, 2003, we will be implementing new prices for some of our programming packages. Information on this increase will be included on your next bill.
However, because you made a commitment to keep your basic DIRECTV service for a certain period, we will continue to offer you the previously advertised price for your basic programming package.
Beginning with your first bill after March 18, you will see the new price for your basic programming package and, for the rest of your commitment period, a credit each month to offset any increase in your basic package price. This credit will appear on your bill as "Price Protection." You may also see a price increase on one or more of our premium services (such as HBO, STARZ Super Pak, SHOWTIME UNLIMITED, Cinemax or SPORTS Pack) but you will not receive a credit for price increases on those premium services.
We work hard to bring you the best possible digital quality television service at the lowest cost possible. Unfortunately, our programming costs have risen nearly 25 percent since 2000, the last time we had an across-the-board increase. Unlike most cable TV services that have engaged in yearly rate hikes, we chose not to pass along those higher programming costs to our customers during much of that time.
For your convenience, to make a change to your programming selection at any time, just access your account online at DIRECTV.com. Or, use our automated phone system. When you call, select option 3 for "change programming."
Thanks again for your business. We look forward to continuing to provide you with award-winning service and a better value for your entertainment dollar than you'll find anywhere else.
Sincerely,
XXXXXXXXXXXX
Executive Vice President
DIRECTV, Inc.
:)