Who to email with issues? [Archive]

primey

06-05-08, 08:30 PM

I have a friend who can't deal with the CSRs from DTV is their anyway he can email a CEO or someone to help (hardware/receiver)resolve his issues. I would appreciate a email or link or any info. I know with Dishnetwork you can deal with a higher up and they will usually get the problem resolved, I was hoping DTV would do this for him. Thanks for your time.

Primey

RobertE

06-05-08, 08:35 PM

I have a friend who can't deal with the CSRs from DTV is their anyway he can email a CEO or someone to help (hardware/receiver)resolve his issues. I would appreciate a email or link or any info. I know with Dishnetwork you can deal with a higher up and they will usually get the problem resolved, I was hoping DTV would do this for him. Thanks for your time.

Primey

Why can't/won't your friend deal with a CSR?

What is the issue he is having?

litzdog911

06-05-08, 08:38 PM

http://www.directv.com/DTVAPP/customer/howToReachUs.jsp

Doug Brott

06-05-08, 09:14 PM

If it's a technical issue, there are a lot of folks here that can help.

aphoward

06-05-08, 09:38 PM

CEO is prolly better option tho, that's who I had come out to my house when I forgot how to change my favorites list....

lol j/k man, seriously tho just go to the contact link on directv.com. Emails always seem to be more helpful to me than calling someone.

ironwood

06-05-08, 10:48 PM

Its called Office of the President. Send a letter, bitch a lot and you will get 8 trucks at your house next day, they gonna remodel your home, install free upgradede receivers, flat screen TVs, washer and dryer if you need it.

gfrang

06-06-08, 09:20 AM

Its called Office of the President. Send a letter, bitch a lot and you will get 8 trucks at your house next day, they gonna remodel your home, install free upgradede receivers, flat screen TVs, washer and dryer if you need it.
Yea they just finished my house last week ,didn't cut the grass though.:(

say-what

06-06-08, 09:45 AM

He could try the VP of customer service Ellen Filipiak at ellen.filipiak@directv.com

But really, how about a little detail and it's quite possible that the many helpful people here can help.

Stuart Sweet

06-06-08, 09:46 AM

It sounds like that question is being asked a lot lately. We're happy to pass along the information, but at heart we're a forum for users helping users. If you tell us about the issue we might be able to suggest a fix.

Jon J

06-06-08, 09:54 AM

Yea they just finished my house last week ,didn't cut the grass though.:(They didn't cut mine either. Darn. ;)