Replace H20-600 with H21

[sritter]

I am having an issue with my H20-600 and I know beyond a doubt it is the receiver, I've swapped it to another location in the house with another H20-600 and the problem followed, I've also tried swapping the BBC's and the problem remained. Every so often it will give a 711, If I run a test it will say Tuner failed and LNB OK. If I press the reset button it will be OK for awhile and then do the same thing.

The receiver is leased, I don't have the protection plan, and don't want to pay $80 for a technician to come tell me what I already know. I really don't want another H20 either.

Can I just go to best buy or somewhere and buy an H21 and call and swap it out with the bad H20? Will I have to send the H20 back to DirecTV?

[bobnielsen]

You should call Directv and explain the tests you have run. Tthey will supply a replacement for $19.99 shipping charge. It won't increase your commitment (if any) and they will supply a label for returning the old receiver.

[boba]

If you go to BB and pay for a lease upgrade you will extend your commitment for 2 years. You may also mess up your account because you will be adding an additional receiver, then have to cancel and return a receiver so you will then need a return shipping label. Too much potential confusion just do everything through D* directly. Is OTA important the H21 dosen't have OTA capability?

[rudeney]

You should call Directv and explain the tests you have run. Tthey will supply a replacement for $19.99 shipping charge. It won't increase your commitment (if any) and they will supply a label for returning the old receiver.

It sounds like D* is getting a bit less willing to do a $20 receiver swap and more often wants to send a tech for an $80 charge. I guess I can understand this as the cost to handle the swap is probably more than $20 by the time they pay twice for shipping and then for a tech to examine and handle the returned unit. If customers have bad switches, cabling, LNB’s or other non-receiver problems, they could be racking up quite a bit of unnecessary costs in this. Also, by charging for a service call, they may entice more customers to buy the PP.