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Incompetent
07-07-08, 10:28 PM
Hi.

Second day in a row I have had a work order that called for a swap/replace for an HR-10-250 with an HR-2X-XXX series.

Problem is, both times the Dish Upgrade has not been included on the order.

Has anyone else seen any of Siebel's hiccups like this?


Two days in a row for me here.
Drew2k
07-07-08, 10:35 PM
You should definitely call DIRECTV's installation line and insist that they correct the work order. You've most likely had to take time off from work and it's only fair that if you're there, the work order is complete and the installer has everything required to upgrade you.
MrMojoJojo
07-07-08, 10:52 PM
Drew: chances are that with the OP naming the program used to put together work orders, he is an installer.

And to Incompetent: no, and I have to look at stuff like that quite a bit (CMA).
Drew2k
07-08-08, 07:17 AM
Drew: chances are that with the OP naming the program used to put together work orders, he is an installer.

And to Incompetent: no, and I have to look at stuff like that quite a bit (CMA).Ah, I got it ... Now I understand why the OP was so calm! :p
Stuart Sweet
07-08-08, 07:57 AM
Well, there you go -- see folks, there are also great, detail-oriented installers out there!
2dogz
07-08-08, 04:53 PM
Well, there you go -- see folks, there are also great, detail-oriented installers out there!

The dish is a detail?
Stuart Sweet
07-08-08, 04:55 PM
Yes it is. So many people take pot shots at installers who show up without the right equipment, and rightfully so. Here's a guy who is checking his punch list and finding a pattern of errors, and posting it here.:goodjob:
thespaceghost
07-08-08, 07:46 PM
I had two of them today. One was actually a service call generated because the customer was updated with the proper receiver by mail, but it turns out his slimline was shooting into the trees. My second one called for an upgrade receiver, but no slimline. The customer did state he was to receive a new dish. BTW, these upgrades are free to the customer and this is a DTV initiative, not the customer.
Birdman79
07-08-08, 08:16 PM
I got one yesterday and today.For today the order was an upgrade for an 18x20 odu,but then in the notes it stated a 5 lnb dish.:grin:
2dogz
07-08-08, 08:29 PM
Yes it is. So many people take pot shots at installers who show up without the right equipment, and rightfully so. Here's a guy who is checking his punch list and finding a pattern of errors, and posting it here.:goodjob:

I'm certainly not blaming the installer when he arrives to install a HR DVR and finds no 5 LNB dish. But there should be someone along the line grunting hard to get the size 13 out of their butt. :new_Eyecr
CJTE
07-08-08, 09:01 PM
Its the DirecTV Ordering System. Its not adding the dish on some of the swaps/upgrades for only who knows why. The only current way to work around it is to setup 2 work orders. 1 for a dish upgrade and 1 for a receiver upgrade, then specify in the notes the related work order, and hope 1 tech will take both jobs. (Hey, they get paid seperately for each, right ;) )
Incompetent
07-09-08, 11:06 PM
If the tech calls in to the office before he closes the job then he can get the office to add the line item to the work order before he even starts the job.

A normal swap reciever order doesnt pay diddly, but swapping the dish would actually make the trip worthwile, and under normal circumstances shouldnt take very long.