added HR21, installer took cable off other still activated receiver

[ndavid79]

I just had a HR21 added to my living room HD TV thats also served by a SD DirecTivo unit (I want both to stay there active & installer was told this).. The installer added one sat cable to this location & took the only sat cable off my DTivo for the 2nd tuner of the HR21, now my still activated DTivo has no signal :nono2: . .. The installer is coming back tomorrow because he didn't install the BBCs (& apparently didn't check to be sure I had any signal from sats 99 or 103, nor working HD channels) :icon_dumm, should I make him reconnect my DTivo?

[ironwood]

yes

[lostman72]

If the box is on your account and was there first yes make them hook it up. I have 4 feeds into my main room, so it can be done.

[ndavid79]

Will do.. Thanks for the quick reply guys!

[ndavid79]

All fixed, a new twin cable to my Tivo & 2 new BBCs on my HR21! I've learned much on this forum over the last month, keep up the good work..