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View Full Version : DirecTV calls and says they must relocate my dish

fluffybear
07-10-08, 04:28 PM
I received a call yesterday evening from DirecTV stating that they need to relocate my dish. Both dishes (SwmLine and World Direct) are on top of the garage in what I consider to be an ideal location. According to the lady who called, DirecTV must relocate my dishes to an area which will not require the installer to 'leave the ladder' and climb on the roof.
I asked to speak with a supervisor (in order to get additional details) and was told that as of July 1, DirecTV no longer allows installers to 'leave the ladder' and customers who insist installers do so will be required to sign a waiver and shall assume all liability in case the installer is injured or damages the house. The supervisor suggested I might wish to contact my insurance company if I had any concerns about coverage.
BTW, Why did I get a phone call? According to the supervisor it is because I subscribe to the protection plan and my account had been flagged for upgrade during a service call a couple of months back.

Has anyone else received this call yet or heard anything about this?
RobertE
07-10-08, 04:32 PM
Interesting.

We've had the "don't leave the ladder" rule for a while. Not supposed to leave the ladder without the fall protection gear and a safety spotter. Guess too many folks have fallen off the roof. Oops.

Much like any other rule/regulation/law, it will be followed at the HSPs until it affects a job going in or not. Getting the job in is the #1 priority, everything else is a distant second. :(
kevinm34232
07-10-08, 04:33 PM
That's news to me... We've been told nothing of the sort, not that it means anything these days as screwed up as things have been.
jgriffin7
07-10-08, 04:37 PM
The installers put the dish on the very top of my roof; I didn't ask them to. If they want to move it, they can pay to repair the holes left behind, cause I'm not going to let them leave just the mount.
EricJRW
07-10-08, 05:03 PM
I'm thinking the "don't leave the ladder rule" was not in place when they put up my old dish!

http://img.photobucket.com/albums/v309/EricJRW/satellite/IMG_2299.jpg
2dogz
07-10-08, 05:21 PM
I wonder how they are going to move your dish if they can't leave the ladder to get to it.
liverpool
07-10-08, 05:29 PM
whats a ladder

http://img408.imageshack.us/img408/15/dishus2.th.jpg
EricJRW
07-10-08, 05:30 PM
I wonder how they are going to move your dish if they can't leave the ladder to get to it.
Hey good point... :eek2:
If it ain't broke, why fix it?
And if it's going to take 2 people to move, wouldn't it be less expensive just to put in a new one?
jimmyv2000
07-10-08, 05:36 PM
The installers put the dish on the very top of my roof; I didn't ask them to. If they want to move it, they can pay to repair the holes left behind, cause I'm not going to let them leave just the mount.

see my signature,
My dish is staying put:D
i pay for the PP
Directech put it there Directech can service it there.
fluffybear
07-10-08, 05:46 PM
Hey good point... :eek2:
If it ain't broke, why fix it?
And if it's going to take 2 people to move, wouldn't it be less expensive just to put in a new one?

My guess, if they ever need to come out and do any kind of service (re-align, upgrade, etc) that you will be told they need to install a new dish and will just leave the old one right where it is.
Lee L
07-11-08, 09:23 AM
whats a ladder

http://img408.imageshack.us/img408/15/dishus2.th.jpg

I am in favor of people being able to mount dishes without interference from HOA, but installs like this one are why HOAs want to regulate dishes in the first place. From what I can see in the picture, there is absolutely no reason that dish could not have been mounted at the roof edge in the back of the house and shoot over or even on the side of the house toward the back.
EricJRW
07-11-08, 09:42 AM
http://img408.imageshack.us/img408/15/dishus2.th.jpgWell my first comment was going to be, after getting mounted like that, my wife would hit it the first time she parked the car... :grin:

But on closer inspection, if this garage is on an alley, well I can kind of see why the location might be OK... But still, wouldn't getting it up off the ground be safer and more practical? Just seems like it's cruising for a bruising in that location... I can only imagine that this was a DIY and was mounted there for very specific reasons (pure speculation on my part as I try to fathom this install). :confused:
liverpool
07-11-08, 03:41 PM
Well my first comment was going to be, after getting mounted like that, my wife would hit it the first time she parked the car... :grin:

But on closer inspection, if this garage is on an alley, well I can kind of see why the location might be OK... But still, wouldn't getting it up off the ground be safer and more practical? Just seems like it's cruising for a bruising in that location... I can only imagine that this was a DIY and was mounted there for very specific reasons (pure speculation on my part as I try to fathom this install). :confused:

This is the back of the house in the access alley. I instructed the installer to mount it here onto brick and it is solid. I did not want it screwed into my roof. If anything goes wrong it is simple for me to try to sort out as I have vertigo. recently a bird built a nest in it. After the chicks had left I was able to clean it out. If it was up on the roof I would not have been able to do that.
Mertzen
07-11-08, 04:11 PM
That is retarded. Completion rates would sink to new lows if we can't even leave the ladder. I perfer to work on the roof rather then from the ladder.
EricJRW
07-11-08, 04:15 PM
This is the back of the house in the access alley. I instructed the installer to mount it here onto brick and it is solid. I did not want it screwed into my roof. If anything goes wrong it is simple for me to try to sort out as I have vertigo. recently a bird built a nest in it. After the chicks had left I was able to clean it out. If it was up on the roof I would not have been able to do that.

Yeah, I can see the logic in it... I like it, but then sometimes that accessible is too accesable... My new "don't have to leave the ladder to service it" install looks perfectly sound too me...
My pics:

http://img.photobucket.com/albums/v309/EricJRW/satellite/IMG_2304.jpg
http://img.photobucket.com/albums/v309/EricJRW/satellite/IMG_2301.jpg
Christopher Gould
07-11-08, 05:42 PM
http://i125.photobucket.com/albums/p66/chrisgould73/DSC00795.jpg
http://i125.photobucket.com/albums/p66/chrisgould73/DSC00790.jpg

i like mine closer to the ground, easier to get the snow off. i can just walk under it.
CJTE
07-11-08, 06:07 PM
Interesting.

We've had the "don't leave the ladder" rule for a while. Not supposed to leave the ladder without the fall protection gear and a safety spotter. Guess too many folks have fallen off the roof. Oops.

Much like any other rule/regulation/law, it will be followed at the HSPs until it affects a job going in or not. Getting the job in is the #1 priority, everything else is a distant second. :(

Do you guys (have the option to) get certified in Fall Protection??
RobertE
07-11-08, 06:11 PM
Do you guys (have the option to) get certified in Fall Protection??

:lol: :lol: :lol:
Your kidding, right?

Git'er done!
houskamp
07-11-08, 06:12 PM
Do you guys (have the option to) get certified in Fall Protection??
Yep.. DON'T FALL :lol: