dbronstein
03-16-03, 03:29 PM
I am having my first major problems with my 721. It started Thursday when the screen just went black and had a message saying something like "trying to acquire satellite signal on tuner 1" or something like that - it was a black screen with white writing. A reboot seemed to fix it. The same thing happened again Friday and a reboot seemed to do the trick again. Then this morning (Sunday) all heck broke loose.
It happened again, I rebooted, and half my local channels were missing from the guide - they weren't in the 8200 range either. I rebooted, didn't fix it. I tried a check switch, and it didn't work, so I got the "matrices aren't the same" or whatever message. I called tech support, the level 1 person had me reboot, didn't work. Then had me try to do a check swith, and here's where it got really weird.
When I selected the point dish option, the screen would start to come up, then it would go to black and try to tune to channel 77. So they sent me to ATS. After numerous reboots, I was finally able to do a check switch and it seemed to be okay. About 5 minutes after I hung up the phone, I got the "acquiring signal" black screen, then it rebooted by itself. It seemed to be doing okay, but I called again, and couldn't get anything to go wrong, so the ATS guy said to try switching the inputs so if it happened again, I could see if it was the Box or the wiring.
So I switched them and did a reboot, and I was back to getting a black screen every time it booted up. It would boot, after the Dish logo screen, I'd get a blank screen, then a white X would appear in the middle of the screen for about a second, then I'd get the blue acquiring signal screen. Then it would show the channel in the info bar, but no picture and the guide had "no info available" for every channel.
I called again, and they had me do an NVM reset (after numerous reboots and I kept having the problem trying to do the switch check) and that didn't fix it, but now I could do a switch check. So I did that and it worked fine, and I have TV again, and both tuners seem to be working fine now, going on an hour. THey're sending me a new one and fortunately we didn't have much inventory right now.
It's really annoying to have to deal with this. I hope 1.10 fixes all this crap.
Dennis
It happened again, I rebooted, and half my local channels were missing from the guide - they weren't in the 8200 range either. I rebooted, didn't fix it. I tried a check switch, and it didn't work, so I got the "matrices aren't the same" or whatever message. I called tech support, the level 1 person had me reboot, didn't work. Then had me try to do a check swith, and here's where it got really weird.
When I selected the point dish option, the screen would start to come up, then it would go to black and try to tune to channel 77. So they sent me to ATS. After numerous reboots, I was finally able to do a check switch and it seemed to be okay. About 5 minutes after I hung up the phone, I got the "acquiring signal" black screen, then it rebooted by itself. It seemed to be doing okay, but I called again, and couldn't get anything to go wrong, so the ATS guy said to try switching the inputs so if it happened again, I could see if it was the Box or the wiring.
So I switched them and did a reboot, and I was back to getting a black screen every time it booted up. It would boot, after the Dish logo screen, I'd get a blank screen, then a white X would appear in the middle of the screen for about a second, then I'd get the blue acquiring signal screen. Then it would show the channel in the info bar, but no picture and the guide had "no info available" for every channel.
I called again, and they had me do an NVM reset (after numerous reboots and I kept having the problem trying to do the switch check) and that didn't fix it, but now I could do a switch check. So I did that and it worked fine, and I have TV again, and both tuners seem to be working fine now, going on an hour. THey're sending me a new one and fortunately we didn't have much inventory right now.
It's really annoying to have to deal with this. I hope 1.10 fixes all this crap.
Dennis