DirecTV Phone Call

[davring]

Last evening, around 6:00 PM, a DirecTV service tech called and wanted to know if we were experiencing trouble with our HR20's. I told him no and asked why he was inquiring. He said both our DVR's had reported numerous reboots and an increasing level of loss of signal. I assured him we were not having any trouble at all. He had me check signal strength on all sats(he even knew to skip 110/119)and run through the test channels in the 480's. The only glitch I mentioned was a reboot of one unit last week due to lazy remote response time, which was cured. I told him all my DVR's are on UPS, so there was no power interruption factor. He was a little puzzled by the information the DVR's were reporting. Very knowledgeable young man. Anyone else have any experience with this?

[MIAMI1683]

Last evening, around 6:00 PM, a DirecTV service tech called and wanted to know if we were experiencing trouble with our HR20's. I told him no and asked why he was inquiring. He said both our DVR's had reported numerous reboots and an increasing level of loss of signal. I assured him we were not having any trouble at all. He had me check signal strength on all sats(he even knew to skip 110/119)and run through the test channels in the 480's. The only glitch I mentioned was a reboot of one unit last week due to lazy remote response time, which was cured. I told him all my DVR's are on UPS, so there was no power interruption factor. He was a little puzzled by the information the DVR's were reporting. Very knowledgeable young man. Anyone else have any experience with this?

We have hear about these calls here before. If you IRD's are networked the are reporting back to D*. If they fell like htere's an issue. They will call. MAybe even send a tech

[Greg Alsobrook]

We have hear about these calls here before. If you IRD's are networked the are reporting back to D*. If they fell like htere's an issue. They will call. MAybe even send a tech

But... it sounds like he's not really having issues...

[davring]

None what so ever. They offered to send a tech on a courtesy call. I told him it really wasn't necessary. I was concerned of the false reporting.

[rudeney]

Do you have the PP? I am wondering if this is just a way to build revenue by charging for these "courtesy calls".

[MIAMI1683]

But... it sounds like he's not really having issues...

He may not be but the IRD thinks it is. So they want to send someone out. If it were fee I would let them and get it checked. Why not. If they wanted to charge me. That would be a different story.

[davring]

I really would rather not have them mess with my equipment. They have enough trouble trying to fix things when they are broken, I'm not sure I want them trying to fix something thats not:) I could'nt get the gentleman to tell me exactly what they were reading as trouble, I'm not sure he really knew for certain. I hope I can get this much help when I really need it...