View Full Version : Warning Installation Verification is active on HR units.
Matt9876
08-21-08, 04:27 PM
Installation Verification is now active on HR2X DVR units.
If you have known issues with line of sight to any satellite 99-101-103-110-119 etc.
Don't run the guided setup. As I understand it, If it fails on any sat/bird during the checking process you will have to contact DirectTV to get a waiver for your setup / location.
Just a warning and I really hope I'm wrong about this. Matt
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PS:Guys........use terminology all of us can follow.
Ok it will turn your DVR into a brick,until DirecTV sends the over ride command to unlock it...
RobertE
08-21-08, 04:30 PM
Installation Verification is now active on HR2X DVR units.
If you have known issues with line of sight to any satellite 99-101-103-110-119 etc.
Don't run the guided setup. As I understand it, If it fails on any bird during the checking process you will have to contact DirectTV to get a waiver for your setup / location.
Just a warning and I really hope I'm wrong about this. Matt
Nope, your not wrong. The IV process went nationwide yesterday the 20th on the HR2x & R22 units. Others to follow.
SDizzle
08-21-08, 04:31 PM
Guys........use terminology all of us can follow....LOL.
tkrandall
08-21-08, 04:34 PM
Nope, your not wrong. The IV process went nationwide yesterday the 20th on the HR2x & R22 units. Others to follow.
I thought I read this process would only apply to a new box that had been flagged for a professional install. As a customer if I were to run guided setup (not that I plan to) on my year old HR20 (I have fragile signal to 110), might that cause a problem?
jeffreydj
08-21-08, 04:34 PM
What does that mean?
IV should only be on newly activated receivers. Already active receivers shouldn't be effected by it no matter what you do.
tkrandall
08-21-08, 04:35 PM
Installation Verification is now active on HR2X DVR units.
If you have known issues with line of sight to any satellite 99-101-103-110-119 etc.
Don't run the guided setup. As I understand it, If it fails on any bird during the checking process you will have to contact DirectTV to get a waiver for your setup / location.
Just a warning and I really hope I'm wrong about this. Matt
99-101-103 in case of a SL3 dish.......rare as those are at the moment, right?
Matt9876
08-21-08, 05:07 PM
IV should only be on newly activated receivers. Already active receivers shouldn't be effected by it no matter what you do.
Is this a fact or your opinion?
Please inquiring minds really want to know!:confused:
RobertE
08-21-08, 05:13 PM
Is this a fact or your opinion?
Please inquiring minds really want to know!:confused:
From everything I've read (Internal Documents), once activated, the IV is disabled.
Johnnie5000
08-21-08, 05:32 PM
From everything I've read (Internal Documents), once activated, the IV is disabled.
Same here.
The workaround (mainly for 119 LOS since we don't use it here or landline phone issues) I've been using is run through the initial guided setup before the software downloads automatically, then force the download. No annoying Install Verification. No Waivers.
This should work until they start factory-preloading the HR's with the IV software.
Matt9876
08-21-08, 05:34 PM
From everything I've read (Internal Documents), once activated, the IV is disabled.
Cool,So first time unit activators need good signal meter readings across each satellite before proceeding to the "Checking Satellite Setup" screen.
Thanks.:)
Doug Brott
08-21-08, 05:39 PM
99-101-103 in case of a SL3 dish.......rare as those are at the moment, right?
Correct .. but you need to make sure that the dish is selected correctly.
Doug Brott
08-21-08, 05:42 PM
Same here.
The workaround (mainly for 119 LOS since we don't use it here or landline phone issues) I've been using is run through the initial guided setup before the software downloads automatically, then force the download. No annoying Install Verification. No Waivers.
This should work until they start factory-preloading the HR's with the IV software.
Well, the whole point of the IV is to make sure it's installed correctly before getting too far down the installation path. :) It does add a level of bureaucracy, but in the long run it's the right thing to do.
Crunchy
08-21-08, 06:05 PM
Well, the whole point of the IV is to make sure it's installed correctly before getting too far down the installation path. :) It does add a level of bureaucracy, but in the long run it's the right thing to do.
It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.
Question. Since I have a tree blocking the 119, even though I don't need nor care about the 119, should I not order any more DVR units until either the tree dies or I can get them to put up an SL3?
How hard is it to get a waiver?
Johnnie5000
08-21-08, 06:37 PM
It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.
true, but if the customer doesn't have a landline phone or line-of-sight issue for a satellite they are not ever going to use, getting a waiver creates a huge pain in the butt time killing problem....
Grydlok
08-21-08, 07:51 PM
It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.
It's not ready yet. 103a has been failing for the past 2 months. Now you have to get a waiver for the spot beam sat.
joe diamond
08-21-08, 08:12 PM
It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.
This is something else to screw up.........activation = two -sixty minutes..........call to HSP to close job = six to thirty minutes ..........how much additional time on hold are you willing to eat? How much faster can you drive to fill the gap?
Joe
Doug Brott
08-21-08, 08:18 PM
This is something else to screw up.........activation = two -sixty minutes..........call to HSP to close job = six to thirty minutes ..........how much additional time on hold are you willing to eat? How much faster can you drive to fill the gap?
Joe
Certainly, this will be harder on the installers .. but even for the installers, the extra time spent at the beginning will lower the callbacks and "fixing the screwups" that invariably happen today.
If an installer is good, I wouldn't expect this to take much additional time .. and the whole point is to make the customer experience better, right? Not to see how fast an installer can go from job to job.
Crunchy
08-21-08, 08:18 PM
true, but if the customer doesn't have a landline phone or line-of-sight issue for a satellite they are not ever going to use, getting a waiver creates a huge pain in the butt time killing problem....
Adequate service takes time, as does pointing the dish accurately. As I understand it, this program will cause dishes to be optimized before the installer rolls away in a hurry. That makes it a worthwhile program that will improve satisfaction for everyone except those who install and jump through the hoops. Among those who install, those who know their stuff will find the program worthwhile, because it documents the job is adequate, at least for signal levels.
If there is a satellite lacking LOS, the customer should have full disclosure and sign off on the deteriorated or missing service. That should not be up to an installer to waiver away customer rights.
If you think a waiver is a pita, you should try being a customer and talking with or emailing D* customer service.
jlancaster
08-21-08, 09:15 PM
Certainly, this will be harder on the installers .. but even for the installers, the extra time spent at the beginning will lower the callbacks and "fixing the screwups" that invariably happen today.
And don't forget the pay lost.
Maybe this should be moved to the installation forum.
It's not ready yet. 103a has been failing for the past 2 months. Now you have to get a waiver for the spot beam sat.
What are you talking about?
This is something else to screw up.........activation = two -sixty minutes..........call to HSP to close job = six to thirty minutes ..........how much additional time on hold are you willing to eat? How much faster can you drive to fill the gap?
Joe
If the job is done right, time is not lost.
I guess installers will do a better job to start with and end up saving time or on secondary visits.
bigboyman2
08-21-08, 09:28 PM
And don't forget the pay lost.
Maybe this should be moved to the installation forum.
I think most installers get "charged-back" if another tech is sent out to fix the inital setup, and the first tech doesn't get paid for it or it gets taken out of their next check. From what I've heard, anyway. This would take a bit longer to make sure everything's okay, and prevent the tech from just leaving and being charged back if there's a problem
I have not had a phone line fail the IV, it just waits until you call and activate it. If it is going to fail it will before it gets to the AC RID screen. If a phone line is connected it will self activate.
On a side note I used it to find a defective 5Lnb that needed replacing.
techrep
08-21-08, 09:55 PM
What are you talking about?
It seems that sat 103s (103a in the non DVR receivers) fails if no spot beam to the area.
There is no spot beam in my area so, I am not sure about the pass/fail in areas that get a spot beam from sat 103a/s.
TigersFanJJ
08-21-08, 10:08 PM
I can only imagine all the threads that will be started where the OP gripes about the installer leaving and the receiver doesn't output anything except 480i. Why, you ask? Because Directv left out the step where you select the different resolutions with this new activation process. You have to go back into the setup menu after it is activated to add 480p, 720p, and 1080i. Good job on that one, Directv. :nono2:
jlancaster
08-21-08, 10:09 PM
I think most installers get "charged-back" if another tech is sent out to fix the inital setup, and the first tech doesn't get paid for it or it gets taken out of their next check. From what I've heard, anyway. This would take a bit longer to make sure everything's okay, and prevent the tech from just leaving and being charged back if there's a problem
90 Days for any reason...even if a storm causes a branch to hit the dish and knock it out of spec.
bigboyman2
08-21-08, 10:17 PM
90 Days for any reason...even if a storm causes a branch to hit the dish and knock it out of spec.
Well, in most cases, that wouldn't be a problem. It would still cut down on the total charge-backs. I just feel bad for the new installers in Florida :p
Johnnie5000
08-22-08, 05:02 AM
If there is a satellite lacking LOS, the customer should have full disclosure and sign off on the deteriorated or missing service. That should not be up to an installer to waiver away customer rights.
If you think a waiver is a pita, you should try being a customer and talking with or emailing D* customer service.
Where I'm at, 110 & 119 are completely useless and they're not giving out slim3's yet. If someone wants a mp4 DVR and can't get a LOS for those two but the 99,101,103, & 72.5 are wide open, I'm putting it in. Plain and simple. Why cancel the work order for something that will not be used. No service "deteriorated or missing"
If you want a real pain, you should try dealing with customers. Or better yet try to explain this to a 70 year old half-deaf grandma while you've got 30 minutes to get to the next job or you get a OTG. You'd love it I'm sure.
If the job is done right, time is not lost.
I guess installers will do a better job to start with and end up saving time or on secondary visits.
Possibly in theory. But in practice, not so much. I had to get a waiver for one the other day because it wasn't getting odd transponders on the 110..... Even though there are none. It doesn't save installers time at all. Maybe in bizarro world, but not here.
Well, in most cases, that wouldn't be a problem. It would still cut down on the total charge-backs. I just feel bad for the new installers in Florida :p
Ouch. Didn't think about that. Chargebacks only apply to contractors and subs. Regular DTV employees don't have to worry about that.
Matt9876
08-22-08, 12:14 PM
All setups have been failing on 103(a) for almost two months now.
My boss reported this morning that after the box locked up on 103(a) he called in for the normal activation and the box automatically unlocked itself.
Maybe it's not so hard to get around the verification part, at least for now.:)
ironwood
08-22-08, 09:57 PM
I have not had a phone line fail the IV, it just waits until you call and activate it. If it is going to fail it will before it gets to the AC RID screen. If a phone line is connected it will self activate.
On a side note I used it to find a defective 5Lnb that needed replacing.
How do you do that? Can you access IV screen after receiver is activated and where is it?
joe diamond
08-22-08, 10:03 PM
90 Days for any reason...even if a storm causes a branch to hit the dish and knock it out of spec.
There is a reason why well motivated, experienced techs will not do DTV crap anymore.
Joe
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